Worse care center ever Notice I did not call it a hospital?…read moreMy wife was in ICU for 29 days. If I had notbee there every day, I have no doubt what so ever, she would not have made it out alive. Every day I had to tell them what to do and what not to do. She suffered an internal decapitation. The neurosurgeon was the only competent person I saw. There has only been 7 cases of her injury ever survive. That is EVER in the history of the record keeping. pe do have to learn somewhere but all the did was play games with there iPhones Her bill was $386,000 dollars. I told them to stick it. I paid the neurosurgeon for his services. He was a professional . thank GOD

On September 7, 2024, I was a victim of an active shooter on interstate 75 near London, Kentucky…read more I was taken by helicopter to the UK heath care Albert B. Chandler hospital. My care there with only one exception was fantastic. The trauma team, emergency department, nurses, technicians therapists, dietary and housekeeping personnel were all friendly, conscientious and great at their jobs. One nurse named Barbara who worked on discharge planning, was the only exception to my excellent care. Barbara works a nursing job that does not provide bedside care. She was going over her discharge plans for me. I have a bullet hole in my left upper thigh. I cannot see this wound directly. While in the hospital, one physician and several nurses packed this wound with saline soaked gauze. These people are trained to pack the wound. They were standing behind me and using TWO HANDS to pack this wound. "Nurse" Barbara's solution for acceptable home wound care was to have me hold a mirror in one hand and use the other hand to pack the wound. As stated earlier, trained doctors and nurses require TWO hands to safely accomplish this task to maintain sterility. Preventing infection is paramount in this situation. In the weeks since my discharge, my opinion of "Nurse" Barbara is that she is out of touch with good patient education. I also believe she is lazy and did not want to take the time to help set up out of state discharge care. The name of my primary care physician in Indiana was well documented on my chart. One phone call to Indiana would have alerted my doctor that I needed additional care. Shame on this nurse for being so negligent.

Everything went well from parking to the office visit. The visit went well...very…read morequick...absolutely enjoyed the visit.

Very disappointing experience with the billing department. I was invoiced twice on two separate…read moreclaim numbers for the same visit. Of course my provided denied the second invoice because I was double billed for the same visit 13 months after the ER visit. I have tried in good faith to resolve the issue for more than six months now. The billing department has been very unreasonable and unwilling to admit their mistake. Do yourself a favor find another provider.

I was sent by my doctor because it was after their operating hours for swelling in my leg. He…read morethought maybe a blood clot. So I go in and wait. The doctor immediately walks in and asks me what I am doing there because I had enough medicine at home to self medicate. I haven't been back since. It was rude and embarrassing. I wasn't asking for pain meds, I just wanted to make sure I didn't have a blood clot. I hate being judged by what I take at home. They need to put their prejudices aside before assuming anything. That kind of mindset can cause someone to lose their life. ​

The staff was excellent. All the nurses, Katie, Abigail, the NA's, guys and dolls I can't possibly…read moreremember every name, but so caring, kind and helpful. Thanks also to Dr. Stokes, my surgeon, Dr Young, my anaesthesiologist, and Doc Sloane and Dr. West my MD's. You were all so thoughtful and friendly and I want to praise all who took care of me at Central Baptist. You are masters of your crafts. With warm regards Robin Marsh

Since it is near downtown and UK's campus, this emergency room is very busy. There is also a…read moresecurity screening. The staff are friendly and attentive, though.

After a major overhaul, the Good Samaritan cafeteria has made a huge turn-around. Nothing of the…read moreold cafeteria is recognizable. Several different food "stations" -each featuring a different cuisine plus the sandwich station and grill. Prices have gone up quite a bit, so I really don't eat there anymore but the ambiance, atmosphere and food selection is nearly on par wit the cafeteria at UK Chandler hospital -just without the crowds. And Miss "Sugar-Boo" is still there.

If I could give them 0 stars I would. Went here because I had terrible ear pain, even though I was…read moresobbing and shaking from pain I still had to wait over an hour to be seen by a doctor that saw me for 20 seconds and sent me right back to the lobby to wait for another hour before they discharged me. Bill was $3,000 for an absolute nonexistent level of care, not only that, but once I followed up with an ENT, he told me the ER UNDERDIAGNOSED me and that I had a severe ear infection, to which I had to have another round of antibiotics because the ones the ER sent weren't appropiate. I explained all of this to the billing department since I have a bill of over $1600 after insurance, and they could have not cared less, needless to say I'm never stepping foot on a Baptist Health facility again.

I have been in the ER in august and they charge me huge amounts around 30k for one night and…read morecouple services and applied for financial aid they approved but they did not change the amount for me to make a payment. since that time I am struggling with their representative and everyone in office tell me something different and I asked them every-time to connect me with their supervisor but they never did and didn't fix the issue. I am calling them every week since January but no one is helping out. I have bad experience with the financial aid staff.

I had one of the worst days of my life in this place. Room 307 heart attack..I looked up and I had…read moreabout ten ppl trying to help me. The food. The nurses and the tech was nothing but great.and because of there care I'm able to leave this review..once again thank you!

Went to the er with my daughter they put us in a room that was freezing cold and we waited for 3…read morehours and never saw a nurse or doctor before I went out and asked if anyone was going to see my daughter all I got was excuses so we left and went to UK. The care is absolutely terrible I will never go back and would never recommend this hospital to anyone

VA personnel, specifically a nurse practitioner, don't know how to deal with Deaf veterans. They…read moreassociate the ability to talk with the ability to hear. On my latest visit, I went to the front counter for assistance and told the guy, "I am Deaf, but I need to find someone who can correct my account." He verbally responds. I repeat, "I'm Deaf. Maybe write it down for me, as to whom it may concern, to fix my issue." In the future, my voice will be off, and I'll sign it (ASL) and write it down. Maybe that will get the point across. The bottom line was that it was a repeatedly horrible experience, and a similar experience, and probably worse at their Leestown facility.

VA doctors do NOT have the veterans' health in mind! Specifically, Dr. Stone at the Lexington KY…read moreVA. A complete waste of time. Can't complain because they are a closed system. After 20 years in the military you would think they would care but they dont.

Went to MD for check up. MD wanted me to have a cardiac stress test. Told them if it was not fully…read morecovered by insurance I did not want it (I have an audio recording backing my story). They said there was no cost to me. One month later $1900 bill. Do not trust anything they say. They lie openly.

I was a resident of this Hospital twice and they have the most care team I've ever used , they saw…read moreto me needs in a timely manner . When I need test done they fit me in on my schedule Every hospital could learn a thing or two from this caring folks at UK Andy Knight

Like all Lexingtonians, I've driven by this place on the corner of Nicholasville Road and Southland…read moreDrive countless times and at some point or another, I've wondered what it is that they do here. Well, today I found out. I had a 9:30am appointment and a 9am arrival request for an ultrasound of my gallbladder. Yeah, it took the health issues to discover this location. The back door, the one closest to the parking lot, is actually the employee entrance. The public entrance is at the side of the building. The technician was thorough, but she wasn't able to discuss abnormalities. The results were called in to the referring doctor, who will discuss the results with me tomorrow.

On top of a bad experience with the blood draw itself, I was highly overcharged for what I assumed…read moreto be a simple blood test. I had read some negative reviews online prior but those were in reference to more involved procedures. Shame on me - if you must use this/a Baptist Health lab, please be sure to ask for costs prior!!

I've been to The Women's Hospital on the 2nd and 3rd floor of the building three now…read more First time, it was January 18-20, 2022. I was around 28 weeks pregnant with twins. I came in for a fever and severe cramping. I was extremely nervous, as I had no desire to lose my babies. It ended up that I tested positive for COVID. Because I was in isolation, it seemed like there were times I was an after-thought. My meals always seemed to arrive cold and an hour or two late. And due to the COVID restrictions during that time frame, my husband was allowed to only stay with me a short time. Now don't get me wrong, the nurses were really kind and helpful throughout my entire time here; and that really helped my stay at the hospital much more pleasant. Also, because my doctor is part of the Saint Joseph East family, he was able to see me the 2nd day of my arrival to check how I was doing. Second time, was the first week of March, thinking my body was cramping and ready to have the twins. But it was false labor and everyone was still really nice anyway. The doctor on call even said that he would rather have women come in multiple times for false labor, than to have something happen. Such service!!! Third time, it was between March 18-21, 2022. I came early in the morning (roughly around 4am) on March 18th, thinking that my water had broken. I didn't have long to wait and was immediately brought back and gave birth to the most beautiful twins around 0834 and 0835. Happy to find out they use Medela Breast pump as I had an at home one recommended to me by a nurse practitioner friend. All in all, the nurses and doctors really took care of the twins and us and made the start of our journey memorable.

Everything needs to improve. The nurses are horrible doctor foster is the most incompetent…read moreinconsiderate human I've ever had the displeasure to call my Dr. my pregnancy with her was horrible my labor was even worse my son went to nicu for a week which was totally preventable and due to Katherine fosters negligence. That hospital is horrible I wouldn't take my dog there to get euthanized after this experience