Tried to return a pair of UGGs recently purchased on 1/19 in NYC to this outlet on 1/21. Shoes were only worn in the house to see if they were right. With only a quick look, the tall man working the morning said absolutely "no, these have been worn and I can see the snow marks." What snow marks? They were never worn out and just recently purchased. I asked if there was anything I could do. His attitude and entire demeanor was no where near friendly, inviting, helping, or caring. Not a fan of this store and will never be going back. read more

UGG Outlet - Unused UGGs - Accessories Near Me - Pottstown, Pennsylvania

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Weird experience. The employees literally followed me around the entire store. The aisle are so close together that it was hard to find sizes. The discounts weren't what I expected. If you have tiny feet you can find some good deals. I did find some sandals at a good price for my daughter so I'm at least satisfied that I didn't walk out empty handed. But they didn't give me the shoe box which was weird. read more

UGG Outlet - Accessories Near Me - Pottstown, Pennsylvania

Don't bother calling here to ask if they have something in stock in the store, because an incompetent worker will ask for to read them the tag of the item, tell you they have it then when you drive over an hour to make the return for size it's a completely different item. Then there response is "sorry, so you know who you talked to" ummm.... no, you work here don't you know who worked yesterday. Unbelievable. Don't waste your time here go elsewhere. read more

The entire store is empty yet the manager is making a line of 30 people wait outside in the freezing cold. I've never seen anything more rude in my entire life . She should be fired read more

Had an awesome experience here so much so that I absolutely can't wait for winter so I can load up in some boots!!! All of the sales women were so friendly and Sara who checked me out got me all signed up to get reward points! Overall they had an amazing selection and I can't wait for fall!!!! Thank you again to Sara and all the ladies who worked on 7/14/18. I wish I had gotten your names but just know your friendly dispositions and just welcoming personalities made all the difference for me and my mom! read more

Tried to call this store 3 times today at 10:30am they NEVER answered the phone! If this is a sign of their customer service then i will NEVER shop there! KOP im sure would love my business! read more

Bought a pair of UGG loafers, sort of a penny loafer design, at the outlet store. Took them home and wore them for maybe thirty minutes in my house. They were too big and sliding off my foot in the back. I waited all week to return to Pottstown ( a 50 minute ride) to exchange them. I had also purchased a pair of sandals, off the rack in the rear of the store, so the cashier had stamped an "all sales final" on top of the sandal purchase. I walk into the store and a sales girl immediately says to me "how can I help?" I explain the situation and show her the receipt. I see her looking at the "all sales final" stamp over the sandal purchase and try to explain that to her. She says she needs to check something and takes the receipt and shoes to the cashier. As this is going on another sales person says to me "I don't know why she did that,all you need to do is go get the pair in the size you want and take them to the register for an exchange. Go get the pair you want." So I do that. I take the pair to the register where the cashier has the larger pair sitting with the lid open. She pulls out a shoe and tells me the shoes have been worn and she cannot take them back. I cannot even believe she is saying this. Yes I tell her I have worn them for about 30 minutes in my house. She then gives me a shoe and tells me it has a grass on it and a foot indentation in the fur and she cannot resell them. (They resell returns!!) I then repeat I have worn them for about thirty minutes IN MY HOUSE. The cashier turns the shoes over starts playing with the suede and shows me a tiny pin head size tan flake.She claims this is grass. Well it was 57 degrees that day, October 22, 2016. The coldest it had been since February but it had been 70 to 80 degrees the entire week before that and grass as well as most tree leaves were GREEN. The shoes were worn but not outside so yes there is probably something on the bottoms of them. After a back and forth over my wearing them and my request for a manager (along with I will never buy anything in this store again) I loudly point out to her that I have been in the store a number of times and it has come to my attention that since the boxes are self serve, many, many customers put their dirty feet directly into the UGGS, walk all over the store and put the UGGS back on the shelf. How can they sell them? and what is on the bottom of them? This is the first and only pair of UGGS I will purchase from the outlet. I wore peds, available in the store, the day I tried on my UGGS and there were no trash cans anywhere. (They don't really care if you wear them or not.) I have purchased and own over 10 pairs of UGGS which I bought on line, in the KOP store, at Macy's, Dillard's, and Lord and Taylor. Never a problem returning or exchanging them and no one ever put their hand in them to look for a "foot indentation". Ewwwh. And by the way I went to UGG-KOP the following day and bought a pair of Ansley. While trying them on and describing the pair I bought the day before the assistant manager remarks how "those are only available at the outlet". Do yourself a favor and drive to KOP. Pay $20 extra to be waited on by a sales person who can fit the shoes properly and get yourself a real pair of UGGS that you can exchange or return if need be. Even at the outlet price you pay too much to tolerate that kind of behavior by glorified security personnel. read more