It was...ok. I think Yelp's classification here is on the money. For context, I have a PhD in…read moretheatre and film, so I was really looking forward to getting to this museum while in town for a conference. It hit the mark on many fronts, but it was disappointing in other ways.
First, the signage for which line is which is not intuitive. If you want to go up the observation lift, there's a different line than if you just want to go to the museum. Again, the signs of where to go next are vague, and the museum staff don't necessarily wear a uniform, so be prepared for virtually anyone to ask for your ticket.
Second, there's a one-way path through the museum, and once you've gone through, they will not allow you back through. There's a beautiful area to sit and watch films during your visit, but it seems counterintuitive to go to that area quite early in your visit. There are no signs indicating you won't be allowed back to enjoy previous exhibits. That's a user design issue that really marred my impression.
Now for the good things. The museum has an excellent virtual film area that I recommend. It's obviously a nascent area of film and digital media, but this was very worth the time. The early film exhibits are world class. That alone is worth the price of admission. I wish I could take every film class to this museum! It is simply outstanding.
To summarize, some wonderful exhibits sandwiched in with meh exhibits (I could skip the two levels of film posters), and some hit or miss service. Still worth a visit, just be aware of its inconsistencies.