10 Stars if possible. Great group here. Everyone is kind,…read moreprofessional, helpful, and attentive. I am a long-time Chase customer and have to many branches in USA. This staff goes above and beyond. Special thanks to Marcos and Helen for your patience with us getting documents notarized. Thanks for staying late too.

The teller's are always nice but the security guard today is not nice and shouldn't be working thereread more

terrible customer service! I called to meet with a Notary Public and the first appointment I was…read morestood up. today I was told it was a 30 min wait!

This is a review of corporate as well as the branch. All I…read morewant to do is ask questions of a real person. The app doesn't allow that. That I can tell. I tried calling the branch but, nobody answers the phones I wanted to stop payment on a large (to me) check. Too late now.

Service was quick, friendly and efficient. It's not always like that here…read more The line only had a couple people and they had 2 tellers working.

Worst branch Ever. The employees are rude and waste your time, while the management is even more…read morecondescending and pretend to do a job. They should just close this branch because these people make the company look bad.

We are BECU members (live near Seattle, WA) and were happy to find this credit union…read more(surcharge-free ATM!) in South Lake Tahoe. We arrived a little while before they opened so we just used the ATM. Why 5 stars? The ATM was even easier-to-use than BECU's!

The people that work in the local branch are friendly and helpful. Unfortunately, the online…read morebanking has developed an issue that is making it impossible to pay bills through the bill pay or even get into bill pay. First it was an issue getting into bill pay in Chrome. Customer service said they've been having problems with it, but their only solution was to use Safari. So I started using Safari and then the same issue came up. The issue Click on Bill Pay and this notice comes up: Cookies are blocked. We noticed your browser doesn't allow cookies. To access Bill Pay, you must change your browser settings. After you complete your changes, close your browser, reopen it, and sign in again. If only that were true. I made sure both Chrome and Safari are set up to allow cookies and pop ups. Then I closed the browsers, reopened the website and signed in. Still the notice came up and wouldn't let me into Bill Pay. I called Sierra Central a second time, when Safari had the cookie issue. The customer service person knew nothing about the issue. She had no idea that it was an issue that a lot of people have been having. At least the agent who I talked to first, about Chrome and the cookies, knew it had been an issue. So, not only has the issue not been solved, it's spread to Safari. So as a quick fix, I set up online pay on each of the websites I do business with (credit cards etc...) If this issue isn't solved soon, I'll need to change banks (or credit unions).

I've been banking with El Dorado Savings Bank in South Lake Tahoe since the mid-1970s. They have…read morealways been exceptional. They have even called me when they suspected something might not be right on my accounts. Highly recommend.

South Lake Tahoe's favorite hometown bank. They know you by name and face here, there's always a…read morereal warm welcome. They provide great comprehensive banking services, and always serve you with a smile.

No idea why the rating for this bank is so low. I would give them 5 stars all day long and no…read morematter who attends me. I must say Jessica stands out as very down to earth, friendly, professional and willing to help with anything. They have help me get a loan, open credit and all the forms needed with the success in opening my small business. Thank you US Bank

Gina Schuller the new branch manager, is incompetent she cannot run a staff somehow the staff is…read morenever at work and she has to be on the teller line.Gina has hired other incompetent people like Jonathan who leave you on hold for 20 minutes while they're trying to figure out the problem that occurs in their back room it area where there is also an incompetent person because you can never access your account on the Internet only at the branch in South Lake Tahoe other branches manage. She has an assistant named Lamar he is barely competent and he fills in for all the others while they're on vacation constantly. Gina schuler should not be even collecting a paycheck she is such a failure. That Branch will drag US Bank down even further.

MS holds my company 401k. I executed a trade and waited 5 days for them to tell me the wire account…read morenumber had a problem. It was fixed and then they said it would be another 2-3 days before a I would get the wire. This is BS. they are holding the money along with a lot of other people to get interest on the float.

These people are an absolute nightmare when it comes to customer service. They sent me back and…read moreworth between the branch office and an overseas 800 number for a routine but important matter which banks, credit unions and Schwab handled quickly and competently. I wrote the branch manager and he assumed I didn't live in Reno-why was I writing him? when MS had been sending statements to our home a mile from his offices for years. I had even been to the office several times. Our family has significant assets both at E-trade and another MS branch but we're looking to move our money.

Friendly helpful kind a great resource for our community and as the offer a lot of help we need to…read moredonate as well if possible

I went to this non-profit center and food bank Wednesday, April 3, 2019. This building is located…read morenext to a school. They have small parking a lot (no handicapped spaces, by the way), which was full because one car was not parked correctly and took up two spaces. I saw someone else access the place by pulling by the center using the school parking, but there is a sign it is only for school personnel during the day, so I was weary of that. Instead, I parked on the street, which was a little difficult, since there are like literally 10 feet piles of snow still in South Lake Tahoe, even though it was April! WTF? I used to live in the snow-belt of upstate New York, and by April there was only a little bit of snow. When I went in, the office was empty, as they were having a meeting in the backroom. A lower-ranking worker, who was outside bringing in the pallets of food, was nice, telling me to go to the back room, and also apologizing for blocking the entry way. He also sneaked me extra bread at the end. The other employee who came out of the meeting was super friendly, and showed me what to do. It is very informal there. There was no line. You just walk in and you can take one pre-made bag of commodities, and whatever bread and other items they have on the shelf by the kitchen. There are no forms or verifications required. Their website said they only had USDA commodities (food) beginning on the second Friday of the month until they run out, but I guess they must have changed that. In the office there were all kinds of brochures about other services offered in the community. This location also offers English language classes, parenting classes, and a clothing bank, and runs a used book store called The Bookworks, at the mall in South Lake Tahoe. My review of the book store is here: https://www.yelp.com/biz/the-bookworks-south-lake-tahoe?hrid=h23ePkYKh3Yz-GQmJnytEg&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct). I will give them four stars, only due to the parking situation.