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    U-Haul - Augusta

    2.3 (4 reviews)
    Open 7:00 am - 7:00 pm

    Services - U-Haul - Augusta

    Propane

    Truck rental

    U-Haul - Augusta Photos

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    U-Haul at Elm St

    U-Haul at Elm St

    1.0
    (2 reviews)

    We bought a bike hitch and the installation was not done correctly! The mechanic was not competent…read more I cannot recommend this U-Haul service in Waterville.

    I had an appointment today at 12noon, made it two weeks ago. My appointment was to have a tow…read morepackage added to my XC90 Volvo. I arrived early to find that they fit NOT have my equipment and that the person who usually installed was. OFF today. Jason, who was there argued with his cohort that he in fact was NOT certified to instal my package. He furthermore said CORPORATE keeps sending us customers knowing that we can NOT do them. I had made an appointment 1.5 hours away, taken an entire day off to accommodate my need for the upcoming weekend. I went to my car, called Uhaul, spoke with Laurie or Lori. She confirmed my appointment, said she had had problems with the Elm Street in the past. Offered me the choice of a refund or to take my PARTS to another installer. WTF. I NEED this for THIS weekend. Laurie, or Lori shave me a complaint telephone number to call, along with ext#3. THEY tried selling me an alert, I've fallen and can't get up necklace. I hung up and tried several times again, got a message this number does not work in your area. Hung up and redialed uhaul. Got Laurie, or Lori again although she claimed it was a different Laurie or Lori. She vaguely knows who I was and got me over to Parker, complaint department. She said they don't give out phone numbers for complaints, funny story so far? Soooooo I called motor supply, very kind, couldn't help me. Called VIP, ha! He asked, was this the Elm St location you had problems with? HA YES!!!!! Not the first time he had heard complaints. Corporate Uhaul said my parts were har the Elm st location so I tried to retrieve them. Jason said, uh, NO! They never arrived. Beyond pissed. They better do right. Wasted an ENTIRE DAY. Time ain't cheap. So disappointed. Weekend spoiled.

    RJ Energy Services

    RJ Energy Services

    3.7
    (3 reviews)

    Possibly the worst phone etiquette I've ever experienced. Called with a simple problem with the…read morefaucets in my shower and looking for help. Was transferred to the service department who answered with "Hello?!", as if they were angry at me. I'm thinking, "Is this the service desk? Who is this? Did I do something wrong, why's he mad?" I explained my issue quickly to absolute deafening silence. The man said "Yeah....You have to get it fixed.", as though I was an idiot. That's why I'm calling you. I said, "right," thinking maybe I hadn't explained the issue correctly. I described the three-handle setup, what was occurring, that I was aware of the stems and that maybe the O-rings or boot were just worn, but I had butted my head against it for a week and needed a professional. More. Silence. Long stretches of nothing. Then a dry and bothered tone said, "Yeah, you need to replace the parts. You can't just 'clean' them. You'd have to call up and order and replace the parts, sometimes the whole assembly........." I said, ".......Right. Soooo...." I mean am I supposed to order this?? If I knew the right part and could fix it, what am I calling you for? I said calmly but confused, "Is it something I can just go to the store for? I looked at the stem, but don't see a model number or brand or anything to get the right size and make. I'm also not sure if it is just that or if the whole assembly is having a problem." The half-asleep, half-bothered sounding gentleman replied with, "You have to have a tech come check it out for you.......Gerber's common........" Okay, are you training me to do your job or are you supposed to help me? So send a tech!! How about, "A tech will have to come out to help you, I can set that up now for you if you'd like!" No, he was halfway through another explanation of, I think, why this is my problem and not his when I just hung up. The entire call had the air of, "Okay, and what do you want me to do about it? I'm just a plumber." I didn't even get to the experience of working with these people because of this awful, patronizing phone etiquette. If this is your business, please get someone half alive to answer your phones in the future so I can even get to the part where I give you my money, which is all I wanted to do.

    Great company with professional integrity & experience. After another local company left us hanging…read morewithout showing up for a scheduled appointment on our boiler, I contacted this business in person. John, the owner, not only took the time to explain the options to me, he also advised the specific material he would recommend & why, he also gave me an estimate and idea when he could squeeze us in as we are not customers. Work completed today by Art (a real pro) and all is good. Thank you RJ Energy!

    U-Haul - Augusta - selfstorage - Updated July 2026

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