My experience with this moving company has been awful. Two months after the move and I am still having to fight with them. June 23rd was the day we moved. We bought a house and were moving into a rental. We asked for three movers. We paid extra for this. The third guy that they sent was brand new. It was not only his first day but we were his first move of the day. He showed up smelling of alcohol. He was obviously hung over. He was an older man. He complained the whole time about how heavy all of the boxes were and asked if we filled them with rocks. At one point he was taking out three small briefcases and he put two down and said I might as well just take one since we get paid by the hour not by the day. Throughout the day he started throwing up in our bathroom. At the old place and at the new place. Since this was right in the midst of covid it was even more upsetting. My two young kids were there and I had to keep out of the bathroom and was left to sanitize and clean up the mess he made. He also was using our kitchen sink at both places to splash water all over his head and face to wash the sweat off. It was disgusting. We offered all of the guys water and he asked for ice and he shoved his dirty hands in our ice bin in our freezer. This is not even close to the worst of it. While bringing up a couch from the basement at the rental they couldn't get it out of the front door. They decided to take it through the front door. While turning out of the basement they ripped off two hooks from the back wall. This tore off the paint and some drywall. When they finally got to the front my husband asked if they wanted him to take off the front door and they said no it will be fine. Well it was not fine. They damaged the one wall at the front door and they damaged the door and part of the frame because they were pushing as hard as they could to get it out. The one mover said multiple times not to worry about the damage and that it would be covered by insurance and it happens all the time. He told me I just need to email in pictures of the damage and it would be handled. They even admitted to the damage on the receipt. I emailed them pictures later that afternoon. They offered to pay me $150. I said that would not even come close to paying for it. They said that they would pay $450 but they would have to deduct the insurance deductible which is $150 so we would get $300. I said that is still nowhere close. This was also supposed to cover some money back for the mover that was hungover. They said that they aren't liable for damage to the property itself and that they are only liable for our stuff, blah, blah, blah... I said I would take them to the BBB they said send us the bill. I sent them the bill and they started the lies. They said that they never damaged anything but the door. I said I have it on the bill that they admitted to the damage. They said that the door couldn't be taken off I said that was a lie and got my landlord to confirm that was a lie by text and I sent them his text. Then they said that the movers felt rushed which again was bullshit. They took breaks we offered them drinks. We never rushed them at any point. They weren't happy with the quote that I sent them so I said send your own guy. They did. He agreed it could be done by the date the new tenants would be moving in. The guy came, dropped off the door and some other supplies and in five days did not do a single thing and in fact disappeared. He shut off his phone and the day the new tenants were to move in nothing had been done so my landlord said that he could no longer come in. The landlords guy has now done the work and they refuse to pay. NEVER USE THIS COMPANY!!! STAY FAR AWAY. $1500 WORTH OF DAMAGE!!! We will continue to fight them. read more

I'm giving one star rating to company itself and not necessarily the Saskatoon branch. When I called the company to get a quote, i answered all their questions to the best of my knowledge. Their quote seemed reasonable to me and I placed the order. It was supposed to be a 3-4 hours work with three movers. On the moving day, I saw their truck and felt that it may not have enough capacity. I asked the crew if their truck is fine and they assured me that they can handle it. First of all, one of the movers couldn't continue working after about an hour. Then their truck didn't fit all of our stuff. They said that will charge me $129 per hour instead of $159 because of having only two movers (one person joined for unloading the stuff later) which was fair to me. At the end they charged me for 5 hours of moving (plus other costs) which ended up being the same as 4 hours with three movers! Additionally I had to go back and forth about 12 times to get the rest of our stuff back with my car. After more than a month email communication (and sometimes waiting three weeks to get a response from them) with their "After-Service Manager", all they said was "we're so sorry to hear that you have had a poor experience with us". A fair and reasonable company that CARES about customer satisfaction would do its best to acquire its customers' satisfaction. I asked them to pay me back that one extra hour they charged me (about $150) and stick to their initial quote of 3-4 hours but with the reduced hourly rate. They not only refused to do that but also didn't care that I had to complete what they were supposed to accomplish. Basically, they said this is what it is, deal with it! I warn anyone who's going to work them. Don't trust their quote. If you're not happy with the work, don't pay them until they finish the job. They only think about their benefit and not the customer's experience. RESPONSE TO COMMENTS FROM THE COMPANY: Thanks for taking the time and responding to my comment. Those items were not unpacked and loose on the moving. This is how I stacked them after moving them with my car that took 12 travels. Besides, no one told me about your "loose/unpacked items" policy. In several ways and based on several reviews from other customers, you seem to have a habit of not very well informing people. When I talked to your agent on the phone he assured mt that it would cost more than $700 (after-tax) and I believed him but I paid more than $800. It was not my fault that the move took longer than your estimate of 3-4 hours. Indeed, I worked side-by-side and helped your crew for the whole moving. You can ask them. When a company fails to provide the service they promised, it will lower the rate within the boundaries of the initial agreement (i.e., 3-4 hours moving) and not reducing the rate and increasing the hours. This is where you failed. I feel like I should have paid for 5 hours of moving and should have stayed to the 3-4 hour estimate. If I knew that you would behave like that, I would never do business with you. There's a reason that customers give you one star. read more

Everything was just awesome all around! When I requested a quote online my phone was ringing in under an hour to followup on the request. The phone agent was courteous and clear about the move parameters along with providing the company policy around COVID-19. The estimate was fair and reasonable itself, but things were even better when the moving crew completed the work early so the actual cost was $200 less than quoted. On the day of the move the three person crew were all professional, courteous, and kind. They were very careful with my antique furniture (heavy solid wood!) and thoroughly protecting each piece before loading and then extra cautious regarding my flooring and walls when moving the pieces into the new house. There were no scratches or dings anywhere when they were done. The only minor issue was my old sewing machine table (which had a half-broken leg supported by brackets on it already!) and the leg got bumped, so the bracket needed to be re-attached. Even with this minor (already existing damage) they notified me right away (in the midst of loading) and provided all the information to file an insurance claim or to have their repair crew come and look after it for me, on the spot. They also emailed the information to me following the move to ensure I hadn't lost it over the day! AND I was so happy for this extra kindness - when my elderly neighbor was worried about getting her car past their moving truck one of the crew assisted her with safely navigating around them - this is just above and beyond to be so kind and understanding with my neighbor! Thank you Two small men with big hearts moving! You made my day and my move! read more

WARNING WARNING WARNING I had the most absolutely HORRIBLE and AWFUL experience with this company. The movers had no experience, that was very obvious to see. They could not move a sofa recliner through 2 doorways to take it out. Then the movers supervisor (not the owners) start yelling and screaming at me over the phone for like 20 minutes. He was screaming that I have to pay for the extra time it is taking cause they cannot figure out how to move it through the doorways. I screamed and yelled back at him because how is this my fault?? Why did I end up paying double? What should have been a 2 hour job took 4 hours because the movers had NO IDEA what they were doing!! Ladies, WARNING! The people running this business hate women and will try put you in your place if your not fully submissive! The owners and supervisors of this company come from countries living in the stone age! Anyone expecting professional service, DO NOT HIRE THIS COMPANY! This company is just a front company to bring over and take advantage of temporary foreign workers! They must be investigated and shut down TODAY!! read more

These guys were exactly what I needed to move during an extremely difficult situation. From the moment I first phoned, the man I spoke with was friendly, patient and helpful, and walked me through step-by-step what would happen. The price was absolutely fair and absolutely on point to what was quoted. When the guys showed up, they were all courteous, organized, careful and fast...and they didn't even gawk when I sometimes cried, LOL! They also moved large furniture around that was staying at the house and respectfully ensured that I was happy leaving the rest. They got the truck packed up and unpacked it into a storage container in an organized and logical way, even with my baskets full of random crap! I have dealt with other movers in the past with a completely different feeling, or none at all...this company was there for me and I will absolutely call them again if ever needed! Who knows...maybe I need a piano? You peeps do that too, right? ;) read more

It was my first time hiring a large moving company to help me on my move. Two Small Men was recommended to me by my relatives. At first, my feeling was up and down as I'm thinking about how will the service be and if the moving staff will be friendly, careful, and considerate. The two staff members from Two Small Men provided excellent service and made me really happy and pleased as a first-timer using this service. They've wrapped everything properly, stored carefully, and loaded up the truck. When they arrived to my new place, they were very careful and didn't even done any damages or scratches to my new walls. They even helped me moved everything to where I wanted it to be in the new home. I really appreciate that. Overall, I had really excellent services with Two Small Men and will for sure keep the number handy to recommend to other people that I know. Thank you for this superior great service. read more

This is the second time I have moved with Two Small Men with Big Hearts. Both experiences were fantastic. They were very fast, but also very careful. Not a single thing was broken or damaged. There were 2 tiny dings in the walls of the new house, but very minor. I have a gigantic couch that is extremely difficult to move, but they were able to calmly assess the angles and move it out of a very difficult space with ease, which absolutely stunned me. I also have an extremely heavy and fragile 90 gallon aquarium that they needed to bring up a flight of stairs. I wasn't worried for a second, they kept it completely level the entire time (as I requested, to prevent torsion at the joints). I honestly could not have been more impressed by how careful they were while also being extremely fast. They were also very professional and friendly. I would 100% use them again and recommend to others. read more

I have nothing but praise for this moving company . the office staff are very professional and nice to deal with. friendly and very obliging. the two men we had moving us did a great job, one of the best jobs I have heard and seen in a moving company. the job of packing and unpacking was fast and really took great care in not damaging any of my articles, boxes or furniture . they were very nice happy and friendly. they obliged us in every way to take and place things where we would want them to go. when they left both places it was as if they were never there. they took great care in not making a mess on the floors . they were two very happy fellows just like they liked what they were doing. great job.i would recommend this company to any one that wants their move to be a happy one and not worry about anything being damaged. read more

We had the pleasure of using the services of Two Small Men With Big Hearts Moving back in March--just pre-Covid. They were VERY professional, hard-working, polite..all the superlatives! Pricing seemed fair for the job we had done--it was no small task, the entire team from office to feet on the ground were a pleasure to deal with. We spent the entire day with them and the three people we had working with us were great. Just as an example--we were loading fabric and furniture in to a sea can and one man actually removed his shoes to put something on the top of the load since he would have to step on the furniture! Now that's above and beyond. Thanks you very much for your service Two Small Men (we actually had 3 regular sized men). Will recommend theses guys to anyone that asks. Sorry it took so long to write a review. read more

I was supposed to be moved on the 27 of June in the afternoon between the hours of 1:00 and 4:00. I received a call about 3:45 and was told that the movers couldn't come that day but would come the next day in the afternoon(no set time). I said why couldn't they come first thing in the morning because all of the stuff was packed and ready to go. I said that we would have to go out for supper, breakfast and lunch. He said they had prior commitments and I was livid by this time. My business wasn't as important as other people and I am not impressed. The guys who actually did the moving were very professional and well- mannered. Too bad they have to work for an idiot! Their rate is $129, not $125 as advertised! I'm totally disgusted and wouldn't spend another dime on this company read more

We booked Two Small Men to pack a 15 ft Uhaul with our home contents for a move from Saskatoon to another city. From start to finish they were great to work with. We had booked a 21ft Uhaul but one wasn't available in Saskatoon the day of the move. Chris and Ralston from Two Small Men arrived on time, were friendly, helpful and polite. They assessed the situation and were able to pack the truck with everything which was amazing. They took the time to explain how the truck should be unloaded at the other end of our move to avoid damage to the contents and injury to those unloading. The cost was reasonable and the time it took came in very close to the estimate we were given. Next time we move will definitely use them for the entire move and not just to load the truck for us! read more

These guys were amazing and professional during my entire move. When I originally called to ask for a quote I was told exactly how much per hour it would cost, how long it normally takes to move the amount of things that I had, and that they charge a 2 hour minimum with 1 hour of travel and 5% gas charge. When the movers got to my apartment they went over some paperwork with me that stated exactly what I had been told on the phone, and then they got to work. They made moving a couch and other large bits of furniture look like it was nothing, and they made the drop off even better. I'll absolutely use Two Small Men With Big Hearts the next time I have to move, they did an amazing job and were super friendly on top of it all! read more

No complaints for the group of guys that moved our three bedroom place. Vince, Ralston, and Ruslan were professional, polite, and friendly. When they wanted directions they asked, but otherwise they had a plan in advance of all the items and where they were going to go in the truck. One member of the crew was somewhat new, but the other were training as they went and the move was smooth otherwise. Only small issue was that all of the stuff didn't fit on the truck, and we were left to move a few items. Had we not had a few weeks to vacate, this could have been a problem. Estimated quote matched the invoice at the end of the day. Many thanks to our three movers in getting us settled quickly and professionally. read more

We hired this moving company to haul one load from Saskatoon to an acreage 1/2 hour outside of the city. This load contained many heavy boxes, antique furniture, and garage items including a very heavy toolbox. The movers arrived on time and gave me a call shortly before they arrived. Ralston and Robin were friendly and professional. They insured items such as furniture was properly wrapped and all items were placed where we wished them to be in the new house. They even placed down runners to protect the floors. Quoted price was accurate and Ralston went through the charges again at time of payment. Would definitely recommend this company and would use them again. read more

I could not be happier with my experience with Two Small Men With Big Hearts! We were able to schedule a move on rather short notice and for a very reasonable price. I was moving out of a 3rd floor condo in a building with no elevator. Our movers were Vince and Robin and they did a FANTASTIC job! Very nice guys and they were very careful with all of my furniture! They moved it out of the building quickly and packed it efficiently into a trailer for me. They did the whole 2-bedroom condo in about 1.5 hours and I had a LOT of furniture. Really awesome movers and would definitely recommend! read more

I called the company for an estimate and to book them they contacted me two days Ahead of the move to confirm then called as they were on their way. The movers Vince and his partner I think Nick took such good care they put down floors mats wherever they would be walking and if they needed to go off the mats immediately took their shoes off. They took care not to pump walls or damage anything. All of us were so impressed by their gentleman behaviour and kindness. I can't say enough good snot this company we will definitely use them again if we need to move. Highly recommend them. read more

Note: I hardly review and can't remember ever given anyone or any business a negative rating. I wish there was a zero star, this company deserves no star. They are not transparent to deal with , and very unfriendly as well. The person picking their phones is Mark, he will pretend he's not hearing what you are saying just to perpetrate his fraudulent scheme. They took my money and started coming up with additional charges which were not part of the original plan and blamed me for their dishonesty. They messed my moving up biggerly. My money is still with them. read more

I was very happy with the service. I called and requested packing as well as moving with two stops. It was a very stressful time as my dad had been moved to a personal care home and we had to coordinate different locations for his stuff. I had to change the date, and that was not a problem. the movers were very communicative and made sure that they were moving the right boxes and items to the right place. I really appreciated the fact that they were easy to work with during a very difficult time, the Covid-19 pandemic. Thanks so much. read more

They were kind enough to book us on short notice when another company suddenly cancelled. All costs were explained up front, and I had a follow up call the day prior to the move explaining their moving and COVID Policy. Despite feeling hot in masks, the movers kept them on for our safety. Rolston, Robin, and Gerry made sure everything was protected and covered despite it being a fairly short distance move. Great team, made even the heavy stuff look effortless. Thank you!!! read more