We had a great time with our group on the boat. Unfortunately, for the second year in a row, the service was absolutely terrible. We were out on a 4 hr trip in a pontoon boat and while on the water the boat began to stall when we would start to drift for fluke fishing. It started up a few times and then one time didn't. We were drifting and by the time we realized it wouldn't start we threw in the anchor and called the shop. We waited an HOUR for someone to come and help us. They pulled up and immediately said we didn't have enough gas(the gauge was broken apparently), put some in and boom we started up. They towed us away from the banks and we headed back in( last year we were yelled at for being a little late). We get in to the dock and the business owner comes out accuses us of hitting something, tells us it was our fault and it had nothing to do with gas and causes a huge scene in front of staff and customers, essentially calling us liars. Then the guy who towed us admits he broke the light(which is what she accused us of doing) and says it had nothing to do with gas. Never once apologizing that we lost an hr that WE paid for because they made a mistake.
Now, after all of this we wouldn't have had a problem at all but it is incomprehensible how someone can own a business and accuse paying customers of things that they don't even know happened. What did happen was they gave us a boat not full of gas, a broken ladder(we had a pregnant woman who couldn't get back in the boat after swimming) and broken gas gauge. I have never experienced such horrific customer service and can't believe they think this is ok. read more