Let me start by saying I've never been here but was intrigued by its history for years. I purchased a gift card from a local radio stations promotion because I figured this is a great reason to try this place out. I received a $50 gift card for $25 so I'm already ahead of the game!
I'm not here to bash Twisted Vine but to hopefully open up someone's eyes to my perception as a guest.
I have been in the food service/restaurant business for over 50 years, and I'm drawn to places like this for their nostalgia and history. The reviews are all pretty mixed and I get that. A lot of guests' experience have to do with whatever or whoever they experience in their one hour exposure to their dining choice.
We approached the restaurant from the main sidewalk and went to what used to be the main entrance to the bank. It was secured so we went over to the lounge/bar entrance and figured we'd get in and ask to be directed to the dining room. There was an event going on so we were asked if eating in the downstairs was acceptable to us. It was, so off we went to the downstairs. Back to the sidewalk for a moment... The windows looked as if the restaurant had been closed for years. You really couldn't tell if they were open or not.
OK...back downstairs. As we arrived at the bottom of the stairs, there was an overwhelming aroma of mildew. You know that musty basement scent. I ignored it and continued. There was one table with guests sitting there, this is at 6:00 PM on a Friday night. I didn't think much of it, but I was suspicious of the lack of business on a busy night.
We were told we could sit wherever we'd like so since this was a special occasion for my fiancé and me, we sat kind of in the corner downstairs.
The tablecloth tables added a nice touch and the ambiance I was what I was looking for. As we sat down and started to look around, we commented on the musty smell and started to notice the surroundings. There are a lot of brick walls downstairs and the efflorescence on all the surface of the bricks was typical of older structures. This powdery substance was on the carpet in the entire dining room. It should be vacuumed up as it is easily spread around by foot traffic, and no one wants to worry about it getting it near their food. It extended about 4 inches out onto the carpet, so this was not new dust. The entire downstairs could benefit by a good vacuuming! When we were done eating, which I need to say was pretty good, I went to the men's room. The toilet seat in the men's room is covered on the underside with dried feces, and the rim of the bowl looks as if it hadn't been cleaned in more that a few days. This was disgusting and really turned me off and made me decide to write a review. With all the things we saw on our way in; dirty windows, musty smell, missing wall baseboards in the men's room, dirty carpets all over and brick dust falling all over the place, the dirty men's room topped it off. If I had gone to the men's room prior to eating, we would have left and not ordered. My feelings are, if the bathroom, and all the spots in the restaurant are dirty where the public can see it... what must the restaurant look like in the back of the house where the public can't see. I know it costs money to repair old things that are in a state of disarray but for the sake of the guests who will patronize your place, please wash the windows, vacuum the carpets and clean the toilets (disgusting.)
I'm glad we went to dinner and it was an eventful evening for us however; we will not be returning. The men's room really topped off the reason for my review. I hope you take this information and "look" at your restaurant when you get there. These are easy fixes and I now understand why the business was so slow when we got there. I hope you can take this information for what it's worth and take corrective action on it. It's pretty easy, just look at what the quests see when they come to your business. I don't know if the owner ever visits this restaurant but there has to be a manager who is accountable for this. Best of luck to you. read more