I have always enjoyed going to Twinkle Tots for its excellent customer service. Recently, I went in to buy a rain cover for my toddler's pram and Dana noticed that the wheels on it were badly worn down. She told me she could fix it as they had replacement wheels available. I wasn't aware the wheels were replaceable, as it was an old third-hand Bugaboo model. I had tried to find a replacement online before, only to be told the parts were no longer available. Dana kindly replaced the wheels very quickly for me on the spot, for a great price. This just goes to show that online shopping is no comparison to personalised, face to face customer service. The staff were very friendly and knowledgeable and were able to help me with something I didn't even know they could help me with. Thank you so much! read more