We did not have a good experience with Twig & Bloom. Though we were initially drawn to and pleased with Joanne's designs and aesthetic, several issues arose in the early stages of planning. There was a severe lack of communication - unfortunately she was not prompt in her messaging and would often take up to a week or more to respond to emails (often without an out of office reply or an apology). Additionally she was not forthcoming about additional artist fees in the initial invoice, which resulted in our having to re-negotiate the contract.
Lastly, and perhaps the biggest issue, was her inflexibility around cancellation pertaining to the current COVID pandemic. While the initial contract did indicate that all deposits were non-refundable (which, in a pre-COVID time was understandable), she was not sympathetic or understanding of the situation which ultimately resulted in our having to cancel the wedding. We were able to secure some of the deposit back after weeks of messaging back and forth (again often waiting days for a reply), but this was not done without debate and she was not willing to relinquish the entire sum. I would be wary of this with regards to booking in the upcoming months and the continued uncertainty around events with large groups. Overall this ended up being the most difficult and disappointing interaction of all our vendors in Saskatoon, and as such Twig & Bloom cannot be recommended in good faith. read more