Could customer service get any better than this? I walked into the Tumi store near the Duomo in Milan and explained that the handle on my suitcase had just broken. The young man who helped me (I'm sorry I didn't ask his name) said to bring it back and if they had the part they could likely fix it, or I might need to leave it for a few days. I brought it in, he went downstairs, and five minutes later reappeared with my bag and its new handle--at no charge. Grazie mille! You saved my suitcase and my trip home. read more