Terrible. Salesman advised that our shipment would leave UK on 29th June. Shipment did not leave UK…read moreuntil 27th July. When queried, salesman began quoting small print, advising that all times are approximate. Management ignored repeated requests for updates and could not confirm a shipping date. I made 4 separate requests for the Managing Director to call me which he never did, making several excuses each time. Customer service advised in writing that he was "unavailable" as he "heads up a multi-million pound business." The cost of this move was £5835. They will tell you what you want to hear to secure a sale. Quick to take the money and no interest in the customer once they have it. The company will put more effort in attempting to remove your Trustpilot review (by reporting it for various reasons) than resolving any issues. However, I feel sorry for the lady whose full-time job at Matthew James is to attempt to have reviews removed / defend the actions of this amateur organisation. The "unreasonable demands" mentioned below are completely fictitious, simply an effort to undermine my review. All correspondence is available to anyone who wishes to contact me. I would be interested to see just how many reviews the company has removed to date. Avoid.