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    Truist

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - Truist

    Personal banking

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    1 year ago

    Nice bank, nice staff, very helpful. Needs a new atm in the drive thru or it just hates me but otherwise it's perfect.

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    VyStar Credit Union

    VyStar Credit Union

    (37 reviews)

    LaVilla

    I meet with Sharonna Duncan at the Fleming Island branch to make some changes to my account and get…read moreinformation about a mortgage. She took care of my account changes and put me in contact with a mortgage representative. She was very polite and knowledgeable providing excellent customer service. Thank you Roger Anderson long time VyStar member.

    HORRIBLE. This is by far the worst customer service I have ever experienced. My elderly mother…read moregranted me Power of Attorney so I could manage her affairs while she is hospitalized, and instead of help, I've faced constant obstruction. It has been over six weeks of delays and contradictions. I submitted three POAs; they finally accepted the last one, yet still refuse to grant me access to her online account--despite the POA clearly authorizing full access to all financial accounts. I live out of state, so without online access I cannot make payments or arrange assisted living or care for my mother. Every time I call, I follow their instructions exactly, only to be told afterward that I was given incorrect information. No one seems to know the correct process, and there is no legal or logical explanation for denying access to my mother's own account. If she--or I--could physically go into a branch, we would. The lack of communication and accountability is deplorable. The way this company treats elderly customers and their families is unethical and potentially illegal.

    Truist - banks - Updated May 2026

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