I wish I could give it a zero. You can not get a live human to answer a rountine if the issue is…read morenot covered by their automated system. I tried about 20 times during banking hours on three different days. The legnthy recorded introductions are a waste of time. It's about a simple beneficiary change in the even of my death. I use three differerent banks here in Gulf Breeze, Florida. Naval Federal and Synovis had immediate answers to my simple question over the phone ... from live human beings.

Worst BofA branch I have ever visited. The branch manager, Lisa, is, in my opinion, the most…read moreincompetent, snarkiest BofA employee I have ever met over the course of visiting countless BofA branches in Florida and Georgia the past several decades.

They have ATM and branches in many locations, and have provided very good phone support when…read moreneeded. They are also a credit union, which generally provide better rates, as they are not making profits for shareholders. I also opened a business account for my small business LLC, and they have been helpful with numerous financial products and services.

Tried to move money from my account to another bank and they were so slow, I gave up…read more In my experience, other locations are much better. Recommend you go somewhere else for anything complicated.

Sounds very much like what happened to me.!! This woman took all my information and then seemed to…read moreapprove the auto loan, but when I told her how much my hourly pay was, she got up went in the back somewhere and came back and all of a sudden told me I didn't qualify. I don't know if it was where I worked or how much I made.

I always have great service! I want to recognize a employee there. Her name Natalie and she works…read morethe drive thru at the downtown location. She is amazing Representative of Gulf Winds! She is always professional and good at her job! Five star service all the time!

WORST BANK EXPERIENCE OF MY LIFE. Pulled my credit for a loan application that was withdrawn and…read morewill not remove the inquiry. Major miscommunication and disorganization to the extremes. No one knows what anyone is doing complete nightmare. Would wait weeks to get updates from branch manager just to get ignored and have to track down on a weekly basis. These people will waste your time money and energy until there's none left! Management doesn't care all the way up to the Regional District level Doug Wood who's extremely pompass and condescending. Horrible customer service treat you like you mean nothing and their time is way more important than yours. No wonder they are not a Fortune 500 Bank and for good reason.

Wells Fargo, Hwy 98, Gulf Breeze FL. I enterwd the bank, there was 1 teller who was taking care…read more the counter and drive through. There was one customer in front of me that was making deposits into different accounts. After 5 minutes I was approached by a manager telling me that there was only 1 teller. I asked if she could help and she said no. I waited 10 more minutes and the guy behind me left. Finally the lady that was taking so much time was asked for her ID. She didn't have it, it was in the car, so she left to get it. I'm still standing there. Finally I had enough and walked out. The manager blamed the government shutdown for her being short staffed! I left and decided to never set foot in that location again. 3 managers yacking away in an office while one poor girl was trying to handle everything. UNSAT! James P. Richmond Coldwell Banker Realty ​

I have found that this bank chain has been double dipping my business debit card for two years!…read moreI ALWAYS pay on time and way more than the minimum amount. Two years ago I had to take out $1500 in cash to do the ICAST show in Orlando. So I find out recently that I have been paying an extra finance charge each month and always in different amounts telling me it's in their terms and service and that until my entire balance is paid including goods and services that my interest rate that should be 12-17% is charging me at a rate of 29.99% for the entire balance with no option to pay off the borrowed cash to get the minimum payment down so my balance of goods and services could be paid off quickly. I have escalated a claim to upper management to tell them that their terms and services agreement is severely flawed since I believe we all assume that your interest is included in your payment monthly not to be charged a separate payment for again a service charge! I WILL leave Wells Fargo because my calculations are that this balance has already been paid off considering these extra late or finance charges when I always pay early and 5-10 times what the minimum payment is. I'm fed up with getting ripped off from a company hiding behind their terms of service agreement! If you have a business card with this bank and have used a cash withdrawal, beware.