4 months and my grass doesn't look better. I have weed all over. They want me to keep paying so they can come and look my grass. I said come fix my lawn and I will keep paying. The answer was pay first. read more

We have used Tru Green lawn treatments for some time now and the service in our area (Ocala,Fl) is way below par. As far as quality /value -- it is not worth the money and you would be better off doing your own lawn service!! Herb Eldridge 407-595-3677 Ocala,Florida read more

Nothing Rep Jaimee C. told us came true. The majority of their service technicians are lazy and don't do a proper job. I was charged $88.96 afterwards, even though I contacted customer service to cancel service over a month before the service agreement was satisfied. Technician Steven Crews is one of the rudest people I have encountered in the service industry. He failed to properly spray the entirety of my two lots on numerous occasions. He hit my border edging with the spray machine, which yanked out the border and failed to fix it. He came to my address for a respray , walked directly across the front yard to my door a said he didn't see any weeds. To which I asked, "So you've walked my entire yard?" and he said no. He then proceeded to state if I was referring to the Nutsedge, they could only knock it back, but never get rid of it. Funny, since their treatment notes indicated it was specifically for Sedges. I then told him I was not going to argue with him and instructed him to complete the respray I requested. During a requested respray, he used the portable sprayer, but was seen moving his wand back and forth as if to imply he was applying the weed killer; however, nothing was coming out of the wand. I know this because I was inside the tinted/screened Lanai with the window open. During the final unscheduled lawn treatment, Mr. Crews was asked to spray the weeds around my two sheds, to which he wanted me to show him the weeds stating it was probably wild grasses, but once he was shown, sprayed the weeds in question. This was only done once during the entire service agreement. Mr. Crews did such a piss poor job servicing the lawn for weeds, my wife, spent at least 45 minutes, in the middle of mowing, pulling weeds by hand in 90+ degree heat. Customer Service was only good for scheduling resprays. Contacted them twice at the beginning of the service agreement requesting a stop to all solicitation emails, texts and calls for services I did not request. I received numerous early morning contacts, which woke up my wife and I. Contacted them to find out how many services we had left and was informed incorrectly. Contacted them in early April to cancel services after the agreement was satisfied, to which they stated it would be, but they failed to cancel it and I was provided another lawn service and charged for it. The tree and shrub technician, Jesse Holcomb, failed to perform his job properly. He placed the fertilizer granules on top of the rubber mulch areas, even after being informed by myself that multiple layers of industrial weed barrier was under the mulch and to place the granules in the shrub collars instead. When spraying the flowering shrubs, I personally watched him spray one side of the shrub and not the other side. Jakahrian Tucker deserves a pay raise! This was the only service technician who was very professional, reviewed the account notes before starting and ensured to take his time and complete the service as per guarantee. Maybe you should have him train the other technicians. I am a disabled Veteran and twenty-two-year retired law enforcement professional. This company has done nothing but exacerbate my P.T.S.D. I would recommend you do the job yourself by using the chemicals golf courses use. You will happier with the results. read more

a rep was in our neighborhood, he did a good job explaining the services and what the of frequency of service would be which he stated would be every 4-6 weeks. Within 2 days of agreeing to the service the yard was sprayed. that was the end of timelines being met. What has followed is a series of broken promises and dates to spray not kept. When you call to find out why at the number provided the associates are rude and talk down to you. The sales rep spoke with his manager which only resulted in another broken spray date. I have never seen a company so hard to get service from. They must not need the business. Most insecticides, weed killer and fertilizer must be sprayed at certain intervals to be effective. I highly doubt this company meets those intervals Which means you are most likely not getting what you are paying for. The customer service is non existent and they obviously compensate for loosing customers by continually adding new ones. They told me on one call that they are regulated as to how frequently they can spray , that means they are regulated by the Dept of Agriculture in Florida. I contacted the state today and filed a complaint. If you are having service issues I would encourage you to do the same as you are not getting the service you are paying for. I found the process to be very simple and easy to complete. read more

We hired true green for a year hoping they would help us get our back yard back into shape. At the beginning, they offered to use different chemicals to kills any bugs and help the grass we have thrive. They also offers to put in plugs at $18/pallet. Although expensive, we thought we found a company that would help us get the results we were looking for. Instead, we found a company that is only looking for money. Every time they came, there was an upsell. When we cancelled, they called multiple times saying they were going to come to our house to provide a service we no longer wanted. When my husband explained we decided to no longer use their service because we did not receive the results we envisioned. The employee blamed it on me saying I must not have explained correctly. No help and no ownership from the company. It's too bad I have to give them even one star. Update: They have suddenly started their services again without our permission. We stopped them mid service last Wednesday informing the worker we had cancelled months before. We also called Trugreen at the time to complain that someone had been out when our service was cancelled. Today, we received confirmation that Trugreen came yesterday and fertilized our yard. We already have another service taking care of our lawn so they just double fertilized it. My husband called again today when we received the notification. They state they show our original cancel date and will refund us the service charge but after all of this, I don't have much faith. read more

Warning !!!!! We have outdoor camera's Start to finish today 1-7-2020 he was @ my house 7 mimutes !!! 3/4 of an acre more then 15 trees. Waiting for Manager to call back. I'll post when he does. read more

And how meany time I call was told a manager would call back? And how old is my post?

Not a very good nor reliable company!! I've used them for a year and we didn't notice any different results than our neighbors who use NOTHING. They don't come when they say they will. They up sell some bs service when they can't even get the basics down! Do not, I repeat, do NOT use them. read more

This is Ocala Services. Every bill is wrong and overcharged. From the beginning the Technician said it would be 29.95 every other month. They tack on fees and add on services not agreed upon, doubling and tripling the amount. The Billing Dept. is like talking to a brick wall, she only wants to discuss what their prices are and not what was agreed upon with the actual technician. On top of it all, we have NOT seen any improvements in the last 6 months. What a disappointment all the way around! read more

Used them for a year god forbid. I paid in advance for the year for everything they provide. I could write all day about the problems I have had with this non professional bunch. The main problem (other than my grass looks like crap thanks to them) is that two months before my year was up I started getting bills for work I had paid for. I told them no, they kept sending the bills, I finally got in touch with someone who claimed to be a supervisor (???????) and she said they had used my years worth of payments in 10 months and now I was paying for next year. I told them to get their rear ends out of my life and she said, fine, we will use up your advance payment like we said and call it even. Anyone who would use this worthless outfit is crazy. The very worse company I have ever' done business with. read more

I could not give True green a worse Review. They use nothing but spray fertilizers and weed killers and they apply the same product on all types of grass at the wrong time of year. They killed my entire front lawn by spraying it with the wrong type of weed killer during July ( the hottest month of the year). They even admitted their mistake, but only would return the cost of the application. It cost me over $7000 to have another company come in and remove and re sod the lawn. I have since found out that there are many other people that have had the same results with True Green. read more

On June 14, 2017 we prepaid $610.45 for one year of service for our lawn and shrubs. after 2 months we were very dissatisfied with the service, ant hills and weeds in the yard . Made a complaint to the tech that was out to treat the shrubs, who passed along our concerns. Waited another month, still weeds and ant hills so we called. We were told a supervisor would contact us and arrange to meet to go over our concerns. We heard NOTHING, so we called in November to cancel the service and asked for a refund of the unused balance. We got back $64.90!!! If you ignore everything else in this DO NOT prepay, you will get screwed read more

A sales person for this company cold called us this evening ignoring the no solicitation postings in our development. The person was highly aggressive and after my final no, became very disrespectful. Any company represented by this type of individual will never get our business. read more

Went with them and it was all down hill. There phone people are the worst ever in countered tell what you want to hear and then forget about you. Scheduled appointment with manager date and time confirmed, three hours late got phone call he was tied up in meetings but he would be in area later. Told him fish stinks from top down and that was the last straw. Beware giving them your credit card over charged two times in one month, had credit card company get credit refund because True Green couldn't get that straight either! They are only good at over charging and double charging for everything.Social media in the Villages says they are the worst,wish we had checked that first! read more

Great Customer service! Chris takes care of my lawn and Tyler takes care of the shrubs. They are both courteous and knowledgeable. They speak to their customers and address any concerns that they may have. Thank you. read more

My Mom used this company who had to move into a retirement community because of dementia. I let them know that she no longer lived at the residence and they continued to treat her yard and billed her. I advised them again that they should have stopped treating her yard and asked for a credit on her account for $152. They didn't care and have now sent her to collections. I am going to contact the BBB next. read more

Do not use this company. I have been serviced for 5 months. My yard has fungus, sodworm, every possible weed, leaf spot and many areas of no grass which has been killed off by fungus. It has been a constant hassel over the phone to try and get some results. Manager doesn't call back, people in office are no help. Yard worse than before treatment started. Do not use! read more

They offer monthly lawn chemical service at a reasonable price. Unfortunately when a problem arises like bugs in your lawn that they are required to treat their techs are so poorly trained that it quickly becomes an out of control infestation that they then don't know how to treat!! read more