I have individual and group therapy here and my experience has been good. My experience in their PHP program was also a good experience. Every place has its downfalls, but the therapists I have worked with have been great read more

This place isn't even worth one star. Daughter asked to be seen by a Pshy. first so her meds would not lapse. She paid over 100 a visit for copay and never saw a Pshy for meds. She missed one appointment due to a family emergency on a virtual visit and they discharged her and made her wait to be seen 90 days as punishment. The other visits weren't worth the time prior. She was an established patient. They did not even help her cope or direct her in a good way. I have reached out to upper management and they dodge phone calls and make excuses. The office manager doesn't manager just dictates. called my daughter a no call no show like she is an employee. If this is the way America treats mental health this is poor excuse. They want me to take her back to the ER to get her meds filled. There is no excuse for this. I see the same reviews below. if she would have been a state insurance patient or drug addict she would have had no problem. lets see what the lady tells me when she calls back. I will be contacting the board and social worker. read more

dont waste your time with this facility you are a number I was traumatized by a male and asked I f I could specifically see a female and she saud there was no guarantee read more

Don't waste your time going here. I never received proper help through these people but had to go here do to insurance unavailability. The recent experience has been the worst. Do to them not being able to secure enough psychiatrist for their patients, I went through a number of different doctors. I could not build security with my doctor. At one point I had to see a nurse practitioner. Actually though he helped more more than any of the others. They went through circles with my medications though, each new Doctor retrying the same medications and doses that were not helping. Everything new we tried kept getting reset back to the beginning going in circles with my treatment and medication. The last doctor did not listen to me at all when I voiced this to him and insisted on trying a medication I already tried multiple times for sleep aid. The dismissal of my concerns of course made me uncomfortable with him and I felt I just did not click with him. I called to ask to be seen by another Dr only to be told they would have to talk to a supervisor to see if I could. Apparently you don't have a say in your mental health provider through them. I expressed to the person over the phone why I wanted a new one, how they put me on a medication for sleep that was already proven not to work and then was made to feel like I was some kind of addict trying to get a sleep medication they considered habit forming. I was on the lowest dose of said medication for maybe a month and took it as directed. Was told I would get a call the next day to see if I could have a new doctor or not and it's been months and they just never called me back. read more

Went here once back in 2013 when I still lived in Hanover. First of all, the building itself is small, dirty, and shady looking. My "therapist"(don't remember his name, but he was a very tall man who looked to be in his 40's) got violent towards me because I accidentally walked the wrong way my first time there. He got up in my face, waved his fist in my face, and screamed and cussed at me for 5 minutes straight. He's a nasty prick who has no business being a therapist. I hope he got fired. read more

Worst experience at a therapist office ever. I felt like I had been transported back to the 80s when I went in the office. The inner offices seemed to be decorated in sadness. The therapist was rude and combative. I will be honest I got my times mixed up and was late, but the therapist then proceeded to make me feel awful about it even after I apologized repeatedly. Not exactly what you want to get from someone you go to for treatment of stress. I would not recommend them to anyone. read more

I work for this place, and would not recommend it to anyone. It's disjointed and organized. The intake department is near impossible to reach, and constantly makes mistakes. The billing department normally has no idea what's going on. Both the front office and the therapists are constantly harassed by management and treated like dirt. Some offices don't even have water. Even though it's a not for profit agency, the higher ups honestly don't care about the clients, disregarding that they have to work or don't have stable transportation. There are a few good therapists here, but seriously, if you can go anywhere else, avoid this agency (and satellite offices) at all costs. I'd give it a half star if I could. read more

They wasted my time. I'm trying to switch psychiatrist. They didn't explain their intake process so I thought I was going it to see a psychiatrist but it was just one of "possibly three" visits with a therapist for 'intake.' I already have my own therapist that I see frequently. They also told me that they can't say how long the waiting list for a psychiatrist is and if you don't get your therapy from them the unspecified waiting time will be even longer. I opted to not waste two more appointments with them to maybe never see a psychiatrist. They only have one psychiatrist and no evening or weekend appointments so it is also very inconvenient for anyone who works. read more

Let me just preface this story. I recently moved to the Hanover area and basically needed to transfer from my old doctor in MD to one up here so i could keep getting my scripts. I made an appointment and was impressed that they only took two weeks to get me in especially since i had already run out of my meds. Little did i know though that the appointment was NOT with a doctor it was with a "counselor" who proceeded to ask me a bunch of inane questions while bitching about his super slow computer program and the fact that he didn't like that medical records were becoming computerized(note: i am an IT professional i didn't feel bad for him). He also seemed rather rude and sarcastic about the fact that i didn't want to participate in talk therapy. At the end of the appointment he notified me that i would be receiving a call from one of their satellite offices in the next couple of days to schedule an appointment with a doctor. This statement shocked me a little because A. i had made it very clear i was out of medications and really needed refills B. this is a mental health facility dont they know not to frustrate the people who are seeking help? 5 days later i hadn't received a phone call yet so i took it upon myself to call their offices to see what was up. When i called the receptionist was a little rude and inept definitely not what i would expect from a health care service let alone a mental health care service but while i was on hold i got disconnected. I called back and she notified me that i had been put on a waiting list 2 days ago and that it would be a little while until i could get an appointment with an actual doctor. When i asked what a little while meant she told me a few months. I find this to be completely ridiculous and unacceptable especially considering this is supposed to be a mental health care service. I have been recieiving mental health treatment from a doctor already why do i need to go through another referral process? Plus, They could have told me before i made the original appointment that turned out to be a referral the length of time it would actually take to see a doctor and saved me a 25 dollar copay and the hour of work i lost to go to the appointment. I honestly suggest you do NOT waste your time there. read more