Our water heater stopped working and I had to call True Plumbing again. Hunter came out the very same day and said we had water around the bottom where the pilot light is. When we replaced it, the new one was placed directly on the basement floor with no pan or anything around it or under it. Our basement has never flooded before (in 25 years) but it looks like some water may have come in near the new water heater. I don't know why else there would be water inside the water heater at the bottom. Hunter said they can no longer honor the warranty for the water heater because of this. It seems like it should have been raised off the ground at least a couple of inches when it was installed or had a pan of some sort to protect the bottom of the water heater. But I'm not an expert on water heater installation so what do I know? Hunter got the water out with paper towels and relit the pilot light. Hooray! Hunter saved the day. I think he may have changed the setting back down to its lowest because we are running out of hot water very quickly when showering. Hopefully that's all that has been done. We keep forgetting to check it until we're freezing in the shower :) read more

I've been very happy and satisfied with the level of professionalism and availability with the company. From the moment I called them, they were able to come out the same day. I've used them a handful of times in a short period of time to address some items at one of my homes. They give you a 4 hour window of when a technician will be able to come. They updated my newly purchased homes kitchen sink pipes to an S Trap and also brought my water heaters thermal expansion tank up to code. When the technician has entered the house, they wear the shoe coverings. I really appreciate that. I've mostly worked with Gary who was very awesome and also Matt. If you pay with cash/check you can get a 2% off. read more

My experience with True Plumbing, and Gabriel today was excellent! Replaced my water heater and kitchen faucet! Very happy with the work, and the results. Gabriel was super nice and very professional. Fair price and pleased with the company overall....would Highly recommend! Alison S. Peachtree Corners, GA read more

They are the absolute best around. I highly recommend this company!! I have used True Plumbing for years and they are amazing at everything they have done. Extremely professional and fair on their pricing. read more

Matt with True Plumbing has been to my home for several different repairs and he is always friendly, honest and very helpful. I highly recommend True Plumbing. read more

True Plumbing is awesome, they arrive as scheduled, their technicians are professional and friendly, the same for the office staff. We've been using them for many years. read more

We had an urgent need for a licensed plumber today and received prompt, outstanding service from True Plumbing. Joe Pond, the lead Technician, along with Michael Tice were our assigned team. They were professional, knowledgeable and efficient -- and patiently answered questions as we considered the options to address our issues. Outstanding! We have high service standards and it is refreshing to come across a company that is exceptional from the initial booking call through the followup with the field manager, Sean. I highly recommend this company. True Plumbing is now our 'go to' plumbing company! Thank you for the excellent service today! read more

We got a new disposal for our kitchen sink. I called at 8:00 am on the Tuesday of Thanksgiving week and they were able to come out the same day. I asked for a quote over the phone and Kim said it would be about $400. They gave me a 3 hour window and the plumbers got here on the earlier side of it. They called me when they were on the way over. The new disposal we got costs about $135 at Home Depot or Lowe's. They charged $430, including tax, labor, and a 2 year warranty. I'm not sure what other plumbers charge, but we went with True Plumbing because they were able to come same day. Adam and Mitchell were timely, explained what was going on, and cleaned up. They also took a look at another sink and didn't charge me for it. I recommend True Plumbing, especially when in a pinch. read more

Highly recommend. Was able to get them out same day. Very professional and explained the situation easily to me. Will call them again

We had an interior leak in a condo that no one could figure out. Max came out and fixed it In an hour. Very reasonable price, helpful and such a wonderful disposition. Highly recommend. read more

Showed up on time and was professional, personable, and patient. Will definitely use them for future plumbing needs!

Cody was very good at unclogging the hair in my shower. He first tried the minimal way which did not work and elevated his level of effort with another device. After some effort it finally unclogged!!! read more

I was so impressed by the service we got today from Max at True Plumbing. Max was terrific! He was smart, skilled, conscientious, and fast. Plus, he had a very nice manner. He fixed all our plumbing issues quickly. True Plumbing is fortunate to have Max on their team. I will always ask for Max for future plumbing needs. read more

On 10.14.2024, True Plumbing did a wonderful job correcting some things that weren't done when my new hot water heater was installed on 1.2.2023. Gary Yu was the plumber who did the repair work & he was outstanding. Very nice young man, excellent technical expertise, very professional. I highly recommend True Plumbing. They are very professional & backup their work. read more

Through the crazy process of buying a home, sometimes it feels rare to find genuine, kind human beings. I'm in a very short due diligence period of buying a home, and we discovered some problems with the sewer line. We needed to go beyond a plumber and seek a sewer line specialist, like, yesterday. Paul at True Plumbing came highly recommended and literally became my miracle for the day. He slotted me into his busy day, was generous enough review and offer his opinion on a sewer scope estimate from another company. He then reviewed my home, sent his report immediately thereafter, and kept in contact with me the whole time. What a relief to have met him. Also, big shout out to Stephanie at his office, who was quick to take action and so kind along the way. I cannot speak highly enough of his work ethics and team. Paul, you are your brand: a true, genuine and skilled specialist. read more

Reliable and reasonable- highly recommend! I've used them for various repairs in last 6 months, and plan to continue when needed.

Have worked with True Plumbing several times as my Condo Assn President and also as a homeowner. Staff is top notch. Customer service oriented, professional, honest and they do quality work. I can depend on them and they work with us to provide quality service. read more

we have used True plumbing several times and they are really excellent. Today we had a leak in our pipe coming into the house that we were not sure where it was. Our very knowledgeable and delightful technician Kyle showed up and went to work digging to find it in 95 degrees. He located it, replaced the broken section and voila! water again. True plumbing is our go to company - and Kyle is the man! read more

Wish all services provided this value. On 3 occasions needed help and consistently True Plumbing fixed. Office answers the call = 10/10 Schedule time frame = 10/10 Interpersonal skill = 10/10 Diagnosis and management = 10/10 Value = infinite Thank you Mathew read more

Excellent service everytime! From the scheduler to the service technician they handle the call and service with care and professionalism. They are the best! read more

I had an A+ experience with True Plumbing! Owner promptly returned my call, and Sean and James were total pros on site. Courteous, clear and prompt . Not only did they replace my water heater and improve the set up, they were kind to look over a couple other issues on my list. Had I not had a referral from a friend, I never would've found this company. read more

Ryan helped us fix some plumbing issues in our new house including fixing several leaky pipes and replacing a sink. He was honest about what needed to be done, and efficient in getting things completed. He also was straightforward when he made a mistake, and made sure to fix it thoroughly. We're really happy with how things worked out and would definitely use True Plumbing again! read more

Cody at True Plumbing is friendly, highly professional, and knowledgeable. In diagnosing a mysterious issue, he did not suggest unnecessary and costly steps, opting instead opting for simpler solutions before cutting into drywall. read more

Shawn the office manager and Kyle the plumber at True plumbing were awesome! After dealing with TWO other plumbers this week, all of which tried to sell me a bait and switch of a certain price which doubled once they arrived and told me I'm not a member, or since I wasn't buying something else, I sent on their merry way. Shawn quoted me a certain price based on me already knowing what the problem was and Kyle arrived with that price ready to work. Kyle did tell me about a few things I should do to my plumbing to ensure the life of the system, but I declined because we may not stay in this home much longer and it was nice to finally have someone accept no as the answer. True stayed True to their word and that's why I'll only do business with these guys going forward. read more

I've had to use True Plumbing several occasions over the years from fixing leaks, clogged toilets, a broken disposal, and home renovations. Ryan has always been honest, quick, reliable, and fair with pricing. I highly recommend them to all my friends and family and will continue to use them for years to come. read more

Joe and the team from Tru Plumbing were fantastic. We had a break in our sewage line and they went above and beyond to take care of the situation. Incredible people who deserve to be recognized for exemplary work. read more

This was a big job in my mom's home, including replacing 2 toilets with cut-off valves, the main pressure control to the house, and one flange. As much of the needed repair was not in the original estimate and was discovered when the work began, discounts were applied. I have no idea if the charges were in line, but I've had similar work done in the distant past and paid similar costs. And once scheduled only 2 days after the estimate was done, all work was completed in one day, excellent clean up, and communication was constant. Matt and Emi were terrific, and I will call them if I need plumbing work. read more

Max at True Plumbing is great. He's smart, efficient and very careful about the house. He always goes out of his way to make sure we are completely satisfied. Best plumber I've ever used. read more

I have used True Plumbing on three different jobs recently and they surpassed my expectations. From excellent communication to quick scheduling and finally affordable pricing! I'll be using them again and highly recommend them to any home owner looking for a trustworthy and dependable plumber! read more

I had a great experience with True Plumbing. They installed two new water heaters for me shortly after we moved into our new house. They did such a great job that I had them back to deal with the in-wall plumbing needed to install a refrigerator. For both jobs, they were professional, efficient and did a great job of walking me through alternatives. read more

This was by far the best plumbing experience for the past twelve years. Stephanie took my call on a Friday late afternoon. their technician Joe came by on Saturday late afternoon. Analysis of the damage was done accurately. I was standing by and learned where our in house shut off valve is located and what pressure values work with our water heater. The pricing estimate for this job was absolutely reasonable. No one tried to sell me anything, which most technicians are forced to do by their companies and which can ruin a company's reputation within minutes. Joe did a tremendous job and he went the last quarter mile to get everything fixed. I highly recommend True Plumbing to anyone who needs a plumber who get things done right at a fair price. read more

True Plumbing did an outstanding job replacing our hot water heater. Ryan and his team are very responsive and very professional. Pricing was very competitive to the large plumbers in town, but a bit more than some of the smaller guys. Net/Net, well worth the money to have these guys do the work. They did exactly what they committed to do, showed up on-time (actually a bit early) and completed the job early. Explained to us what they did and why the did it in simple terms. They took great care to protect our floors while completing the work and left the area cleaner than when they arrived. Would highly recommend Ryan and his team. read more

We had a bit of a flood from what I thought was a leaking toilet downstairs. My usual go to for plumbing services was booked solid on other emergency callouts. I called a second company and someone was able to come and look. He quickly identified that it wasn't a leaking toilet. It was a blocked sewer line, which required an effort he couldn't do that day or several days into the future. He called True Plumbing. While even True couldn't come on Friday, they came on Monday and were able to clear the blockage. Restoration is another matter, but I've needed a plumber twice more in the four weeks since it happened, and True Plumbing has responded quickly. It's been a different plumber each time, but the price is reasonable, the work is done well, and everyone has been really polite and friendly. Highly recommend True Plumbing. Especially if like me you live in a house that's sixty years old with original pipes and valves. read more

I contacted one of the plumbers at True Plumbing who had been recommended to me by neighbors about a leak coming from my jetted tub. I was told that they would need to cut into the ceiling to search for the leak. After finding the leak was coming from the plumbing to the jets in the tub, which I already knew, the plumbers explained that their company doesn't work on jetted tubs and that was all they could do. I was left with a hole in my ceiling and a bill for it without learning anything I did not already know. The fact that I wasn't told from the start that True Plumbing doesn't work on jetted tubs when this began with a request to fix a leak in a jetted tub is incredibly frustrating. Neither the plumber I contacted initially nor the plumbers who made the service call explained this crucial fact at any point along the way. I could have skipped the demolition or the entire service call if they had shared this information. I would not recommend using this company. read more

I had used True Plumbing for a hot water heater replacement, which was fine. I hired them to replace the outdoor faucet which was leaking. I requested a freeze proof faucet, which is what I had before. It was a different design and leaked from the vacuum breaker cap that provided the freeze protection. Ryan came out and replaced the vacuum cap. A couple months later, I then had them out to fix the kitchen sink which was leaking from the basket strainer. The basket that they used for the replacement was much cheaper than what I had before, and I told them I wasn't happy with it. They told me that if I wanted something else that I could install it myself. In addition, the sink is still leaking. The front faucet was also leaking from the hoses (and I asked them to tighten it. I checked the faucet a month after they were at my house, and the faucet is leaking again from the vacuum breaker). I asked True Plumbing to fix this, but they refused because it's been over 90 days since Ryan replaced the cap. the faucet that Ryan used is a cheap fixture prone to leaks. The previous one worked for over 15 years. The one at the back of my house still works (15 years and counting). If you are looking for a plumber to do cheap work with cheap parts that don't last, then True Plumbing is your contractor! read more

True Plumbing, Heating & Cooling - Note leak and massive amounts of epoxy. - Plumbing Near Me - Doraville, Georgia

Amazing customer service and professional technicians. I am so thankful that I finally found a plumber I can trust. I found their pricing to be fair, attention to detail excellent, and customer service genuine. Thank you, Ryan and Jeff for a pleasant resolution to a messy situation. read more

Prompt and polite, but not very effective and overpriced. Too many other choices to use them again...

Great experience with Ryan on a few small fixes around the house. Very friendly, professional, and they were able to schedule me for a next day appointment. Would certainly call True Plumbing again for future plumbing needs. read more

I have used True Plumbing on several of our projects and have been happy with the results. I would recommend them to our clients that are looking for service work. read more

Thank you to Kim, Ryan, and the True Plumbing company. Amazing service, fast response and even faster service. Kim is super friendly and informative! Ryan, was spot on with customer service and knowledgeable. He explained everything and went to work and he was done before we knew it. We had a leak in our new refrigerator line and couldn't use the ice maker nor the filtered water component of the refrigerator. But now we can thanks to Ryan and his team. Need a plumber and want good service. Call True Plumbing. read more