We had such an amazing stay at Home2 Suites Dallas Frisco! We came into town to visit the new…read moreUniversal Kids Resort with our boys, and this hotel ended up being the perfect place to stay. The location is amazing and super convenient. It's close to shops, malls, restaurants, and pretty much everything we needed. We stayed for 4 days and 3 nights, and having a full kitchen in the room made everything so much easier. Our room had a microwave, full-size fridge, dishwasher, coffee maker, desk, bed, couch, and TV, so we had plenty of space and all the conveniences of home. Everything was also very clean and well taken care of. They also have an outdoor pool, which was perfect for cooling off in the Texas heat, as well as a small gym, which was a nice added touch. The staff was wonderful and very attentive. The front desk lady was so helpful, and I especially want to mention the lady who takes care of breakfast. I wish I had gotten their names! She was seriously the sweetest and was constantly making sure everything was stocked, clean, and ready for everyone. And speaking of breakfast, I honestly wasn't expecting it to be as good as it was! It's complimentary, and compared to other hotel breakfasts we've had, this one was actually really good. They had so many options cereal, bagels, muffins, fruit, yogurt, different juice choices, bacon, eggs, sausage, egg bites, and even a yogurt bar and waffle bar where you could make your own. The thick, fresh-made waffles were our favorite! We loved having them with the strawberry sauce, whipped cream, and sliced almonds. So good! They also had complimentary coffee and tea available for guests all day long, which was really nice. Any parent knows this was a lifesaver! Overall, we had such a comfortable and enjoyable stay. The location, room setup, cleanliness, breakfast, and especially the staff made this a great experience for our family. We would absolutely stay here again when we're back in the area!

My stay here was great, bed was so comfy!…read more What put it over the top of Argueta, she was so welcoming & friendly . She's definition of great customer service . & breakfast was delicious Muy amable!

Stayed here recently for a work trip. Rooms are nice and clean and the food is great at the…read morerestaurant. All the staff were very nice and accommodating.

My experience at the Hyatt in Frisco was nice, but it could have been better . How so? Well for 200…read moreplus a night on the 16th floor the breakfast buffet and the service could have been 5 star but it wasn't and staying at a hotel, one like the Hyatt and in Frisco it was not. Let me reshare the experience from the beginning - let's take it from there and then I'll address breakfast. Check in was great - quick fast and pleasant and the beds slept amazing not a sound you could hear outside of our.rooms. The swimming pool was very relaxing and a great scenic view! Being connected to the Mall is a girls dream! lol shopping and stores oh my!! The bar was a touch to the night! A snack before bed. But to rise for breakfast and have the worst experience was not good. We sit down for the "buffet" get our waters and orders our drinks and order the omelet and the waffle from our waiter - mind you it hasn't got crowded yet- it took 30 minutes for my sister to get her waffle and omelet but mind never came- I was told that the PO system went out and it canceled my order but how is that? I never got my drink as well. I did talk with the manager and shared my experience and also made a few suggestions because I wasn't the only one who had the same experiences. 1. Make sure staff is trained and capable of serving the customer. 2. Hire enough staff to make sure things flow well. 3. Don't let food sit under the light too long I saw food sitting for more than. 10 minutes Outside of the breakfast experience I enjoyed my time spent but when you're paying over $200 for a room - make sure the breakfast creates an atmosphere to want to come back.

Very clean and well-maintained hotel. The rooms are well thought out and clean with a modern decor…read more I really love the mirror in the bathroom as you could turn it up from the default level to two more levels of brightness. Have you ever stayed at hotel where you can't see yourself in the mirror? Well, this is not that place I could actually shave and not wonder about the results. It's right next to the Dallas Cowboys practice facility and the big field and giant screen make for some fun and entertainment. Also, many great restaurants nearby. I would highly recommend this hotel as all was amazing; especially the staff

We went here for a girls staycation and I was not impressed…read more The good...the employees were great, very friendly and as helpful as they could be. The pool area was good and our server was super helpful the afternoon we were there. The bad....we checked into our adjoining rooms and they both had this weird smoke smell. We asked to be moved but they couldn't move us to different rooms. Someone came in and sprayed some air freshener instead. One of the adjoining doors was broken and wouldn't stay open so maintenance had to come fix that. The closet doors also would not close all the way so the light stayed on all night. The room was damp. When you woke up in the morning, everything and I mean everything, was cold and damp. Even my shoes. The duvets seemed like they hadn't been replaced since they opened. They were paper thin and all the feathers were clumped together and uncomfortable. On Friday and Saturday night they had a bar and snacks out, but once everyone checked out on Sunday it was like a ghost town. Sunday night there was no bartender at the bar, no snacks out and no water in the lobby. For the price I was very disappointed and would not recommend it. I only gave it 3 stars because of the staff.

Awesome hotel with amazing customer service. Victoria was beyond helpful during our stay…read more We stayed in the one bedroom 700SF room which was more than enough space for our family of 4, with a full kitchen including utensils, pots/pans and a full fridge with its own ice maker. The living room was so spacious with a full dining table and island with two stools, 2 sitting chairs and a pull out sofa bed. You could legit live here! Large bathroom. Breakfast was really good! We only had breakfast once during our 3 night stay. Keep in mind the weekday breakfast hours are early from 6am to 9am. Free parking. The pool and jacuzzi were really nice with so much seating and tables. Definitely recommend!!!!

Very clean, very accommodating staff. There's also a great pool area. Stay here, it's worth the few…read moreextra dollars. Full size fridge, small appliances and dishwasher plus cups, plates and bowls.

ABSOLUTELY STUNNING HOTEL - Booked this hotel solely off website pictures and reviews and boy am I…read moreglad because this hotel was absolutely beautiful. I heard it's newly remodeled. It smelled amazing upon entering and the decor was breathtaking. We received a free room upgrade and it was sooo nice. I loved the long corridor upon entering the room. The room was spacious. I enjoyed the toilet being separate from the shower. The shower was huge! The hotel is within walking distance to a cute little boardwalk with restaurants and outdoor seating. There are cameras everywhere so that gives some peace of mind, safety-wise. Overall, a beautiful hotel that I will be adding to my "go to" list when Im in Dallas. Staff were friendly. There is a bar area but we didn't get an opportunity to try the drinks because it closed before we got back to our room. They offer onsite parking in a deck close to the hotel and register your license plate to exit/enter. Highly recommended!

Clean. Love the desk staff. Everything was easy to get in and out of the room. There's a lobby…read moresection that has a good amount of area to lounge and order a drink and a meal. The pool and pool lounge area is nicely laid out and a good hang out spot. This location is located right behind the Boardwalk and there are lots of restaurants and shopping within walking distance; a lot of the places close early, like 9:30pm. The hotel stays open pretty late for food and drinks. The hotel has very cute decor and easy parking. My family and I have no complaints regarding our stay at this location. I reccommend.

Had a great 2 week stay at the Embassy Suites Frisco TX, it was a very nice property! In particular…read moreI'd like to recognize several employees for their outstanding, personable service. Shuttle driver J.R. brought myself and numerous colleagues back and forth to the local Frisco restaurants daily. He was extremely friendly and nice! In addition, Matt and Wardell at the bar were fun and entertaining at the happy hours and at the bar after! I am very much looking forward to my next stay there! Finally, I did not get their names, but the chefs at the morning omelette bar were amazing! I had their excellent Denver omelette every day, they were very tasty! Only one suggestion: please provide bananas at the breakfast buffet.

I was in town for a quick work trip and this was the most convenient hotel with room availability…read moreat a reasonable price. I thought we had to settle based on those attributes, however, it was not settling at all. This was a great hotel. I'm so grateful they were able to accommodate our group at a fantastic rate. I believe this was the first Embassy Suites I have stayed at. It was very nice. The welcome / check-in area was very interesting, it was a few high tables versus the typically large long desk. I thought this was creative, as it allowed for more flexibility with the space for drink coolers and more room for guests to move around. The lobby was buzzing with people comfortably working in the seating area and going in and out of the restaurant and the Starbucks. There is everything you need in order to start your day. They provided me with a breakfast coupon to start my day (too bad I don't eat breakfast that early) and a drink coupon for the hotel reception at night (too bad, I don't drink nor socialize at the end of my day LOL). They were nice offerings nonetheless. There is hotel transportation for use within a 3 mile radius of the hotel. Which could be useful for local office visits. We didn't use the service. There is parking you can pay for, at the time of my visit it was $22 per day, whether you parked outside or in the parking garage. There was a lot of parking in the garage, it's a little tight if you have a truck or a full-size SUV. My room was on the second floor which was great, because I could walk up the lobby staircase vs. taking the elevator. The room was very clean and very spacious. As I first walked in there is a living room space and a work desk. There was a couch, ottoman, TV on a dresser and a wet bar with drawers, safe, refrigerator and a microwave. Across from the wet bar is the bathroom. Standard bathroom no fancy technology. At the back of the suite was the bedroom, that had a door to close off from the rest of the suite. It was very spacious with the king size bed, another large TV on a dresser and next to that was a desk and chair. Lots of space to work which is great. The view...not great...smudgy windows and from what I could see, it was just city street. Regarding "fancy technology" - I loved the fact that I can control the TV from my phone app. I didn't have to touch the remotes. Loved that! And the app controled both TVs in the room. Another reason to get the app and be a loyalty member. Staff - SO NICE!!! They were so welcoming, friendly and helpful. It felt like I was with family. I would definitely recommend this business. I would absolutely stay here again if I am in the area - close to the offices and a lot of delicious restaurant options.

I fell in love with the Drury Hotel chain in New Mexico. Since then whenever we're traveling, we…read morealways look to book there first. While visiting friends in "Little Elm,Tx ( near Dallas), we stayed at the Northwest site. Always the rooms were amazing, yet if you're a lite sleeper ask to be further away from the expressway. Rooms are extremely clean, beds are comfortable, more than enough wall outlets to charge your phone or use your CPAP machine. My wife and us stayed here in 12/26, the day after Christmas. We were so tired after all the holiday prep that we stayed an extra day just to rest. Rest we did. OMG, the room was perfect. Hung the sign on the door and we hibernated like brown bears. It was the most relaxing 12/26 I've ever spent. Im SMH in the lighting layout in the room. At night the only light you can use to make it to the rest room is the super bright bathroom light itself. I want to bring special attention to the breakfast and the "Happiness Hour". Every day the hotel serves an amazing breakfast. Eggs, bacon or sausage, tater tots, DIY waffles, oatmeal, cereal, bagels, toast, yogurt, etc. It's a regular cafeteria here. But what makes it all work is the staff. The manager comes out and greets everyone. I mean everyone, the guest, the staff, she helps clear tables, checks food levels, makes sure the guests are comfortable. I have not seen this at other properties. This hotel is large and they need her skill to make it all work. Thank you Drury Hotel, Frisco. You made my Christmas special. Michael C. - Georgetown, Tx.

We've stayed at numerous Drury hotels and they're all pretty good but out of all our stays, this…read moreone comes in last place. The hotel looks nice, especially the lobby. Rooms appeared a little more dated but that's not terrible. Everything was clean. Beds were comfortable and shower felt good. Mini fridge is MINI-MINI so we left everything in the cooler instead. We were excited to have an indoor pool... unfortunately, it was OVERRUN with kids. There weren't any pool chairs and there had to be 20 people squeezed into the hot tub alone. We walked in, walked back out. The veranda on the same floor was nice, expect for people smoking out there. It was choking us. Blah. "People still smoke??" Then there's breakfast... pretty much every Drury we have stayed at made fresh scrambled eggs as opposed to the weirdly textured "hotel eggs"... not this one. They don't make fresh eggs on a flat top. The sausage was hard and dry. I did't eat. Coffee was ok. We missed dinner but it's usually like 5:30-7 and we normally enjoy it. Menu rotates. The dining area seemed to have a decent amount of seating but it's pretty tight. Lucky for us, the some kid squished in next to us kept sucking in their snot instead of blowing their nose. Always pleasant sounds when people are trying to eat. Bonus, his brother sneezed in our direction without covering his nose. All in all, a decent place to sleep but didn't get to enjoy all the perks of Drury.

My 5 stars are separate from my stay and specifically for the GM, Matt Ross. On our way to check…read moreout, my daughter's iPad fell off of her suitcase and conveniently slipped through the small crack in the elevator shaft. I was told by the front desk that it likely wouldn't be retrieved until later in the week but they'd call to let me know once they've got it. My plane landed at 5pm and soon after, Matt Ross called to let me know he had the iPad and it appeared damage free. He was kind enough to allow me to send a prepaid shipping label and personally took it to the post office for shipping, sending me a copy of the receipt so that I was able to track it. We really appreciate his willingness to go above and beyond for our family!

It was a very nice time. Come grab a drink and you will…read moreregret not staying the night

Gorgeous property and amazing staff, but not the relaxing staycation vibe we expected…read more I booked a weekend stay here with a couple of friends to celebrate my birthday, largely because the online photos make the pool area look like a serene staycation oasis. While the property itself is beautiful, the reality of a weekend stay was very different. The pool and hot tub were absolutely packed with kids splashing and jumping in, which completely took away from a relaxing atmosphere. To add to that, the walls seemed a bit thin - the room next to us was extremely loud throughout our stay, which made it hard to unwind. Additionally, the spa is very nice but quite small. It only has a steam room. That being said, the rest of our experience was wonderful. The rooms themselves are beautiful and clean, the gym is excellent, and the staff is absolutely exceptional! They made me feel incredibly welcome for my birthday. I'd give them 5 stars for service, but a 4 overall due to the chaotic pool experience and the noise. Bonus: they are pet friendly and have a little table with dog treats at the front.

Great stay at The Westin Stonebriar. The property feels modern and well maintained, and being right…read moreon the golf course gives it that true resort vibe without leaving Frisco. The rooms were clean, updated, and super comfortable, especially the Heavenly Bed. The bar setup is a highlight, great atmosphere, solid drinks, and live music that made the evenings fun without feeling over the top. Service was friendly and consistent throughout the stay. Overall, a strong 4 star experience. Relaxing, polished, and a place I'd absolutely book again.

My husband and I stayed here a few days while in Plano visiting our grandson and it was wonderful!…read more Our room was really nice and the staff were amazing. I didn't get to check out the bar, but it was really popular and every night was filled with people and lots of energy. We did enjoy the rooftop pool quite a bit and took our grandbaby up there and he had a blast, the pool is super clean and the whole area was very well kept , definitely my favorite part! The pillows and the bed were all super comfortable, and we had a really great view. The only downside in our room was that the TV was kind of glitchy. We loved how easy it was to walk everywhere for dining and nightlife, and we didn't have to drive. This will definitely be a regular spot for us to stay whenever we are in Dallas. Thank you, Renaissance for an amazing time!

I've stayed here before and it was more pleasant than this experience…read more The lobby is beautiful, the restaurant, bars, and shops are modern and vibrant. The main reasons for the three star rating are the check in process and my room. It took an hour and a half for me to get my keys because someone either hadn't booked my room or booked it incorrectly. After a long day of travel, I wanted to rest, freshen up, and eat, but I had no such luck. It really put a damper on my day. Secondly, once I got to the room, I had other issues. It smelled incredibly musty and I knew it was because the carpets needed cleaning. Some parts of the floor felt stiffer than others, indicating that something was spilled on them. I was so hungry and was actually willing to pay for minibar snacks, but there weren't any (no drinks either except for water). I was also hoping for a more generous bathroom setup as well (makeup wipes, etc.). The water pressure in the shower was a bit too low as well. On the plus side, this hotel is within walking distance of many great restaurants and shopping. This experience wasn't the best, but they are typically a solid choice.