i went there a few days ago, the food was well prepared and tasted really good. I did notice the behavior of one of your workers, she is a tall brunette woman who was really rude and unprofessional towards me and my husband, we understand that sometimes the stores get busy and it is hard, but being treated nicely is always a good thing. read more

The smoothies were tasty, food was so good, everything was clean and tidy inside, but the reason I'm doing this review is because I saw the reviews complaining about the younger people, but when we went inside there was an older lady sitting at the table on the phone giggling and laughing, there was no one at the register and we assumed she would hang up and attend us, well she didn't. She instead yelled for another girl to come. The younger girl was so nice she looked a bit annoyed seeing the lady on the phone and easily took our order. She was still on the phone btw and the 2 younger ladies made our food and drink. This was on Friday around 10am. read more

I used to love this chain- but today will be my last. The employees at this place are young people who lack motivation to hustle, aka work.. Service is slow and not all 3 Employees work at the same time. It's irritating to wait to have your order taken while watching the young lady get herself water, sip her water while checking her phone, chat with other non working employee. She took my order, and took her time making it, being sure to get her chat time in. She forgot the drinks and the side chips, I had to go to the counter 2x to ask for that. The most irritating part with Tropical Smoothie is the automatic added 15% tip. I hit every button on that screen to delete the tip as I did not want to tip these employees. Reddit says it's a default tip, I say it's not right to force customers to do that. Especially on top of the added fee for using a card. (This default forced tipping also happened at another location a month ago). These employees definitely need some training to do their jobs and default tipping needs to stop. read more

We were so happy with our service tonight! The young man that served us was so nice & very helpful! It's my birthday & he wished me a happy birthday several times. We will definitely be back! read more

I used to frequent this place. It was great. In the last 3 months this place sucks. I am currently standing at the cashier station and no one wants to acknowledge. The food is poor, slow service. You guys need to get it together. read more

Walked in and server was coughing and sneezing. Turned around and walked out. Sick people should not be serving. At least wear a mask.

An absolutely awful experience. I placed an order online and when I arrived, the front door was locked. A female employee threw her arms in frustration and attempted to mouth something to me from inside. She eventually approached and unlocked the door. She yelled about being understaffed and how she would not be able to prepare the food I already ordered and paid for. I asked about a refund to which I was told to deal with it online. This was the most uncomfortable, inappropriate, and unprofessional experience I have ever been witness to. The female employee and the incoming manager (I believe) were on the verge of a verbal altercation in front of myself and the other single patron who also left without food or a refund. The franchisee of this location needs to absolutely see this review and address his personnel. I left at 2:15 p.m., with no food and no refund. read more

It was bad timing. I walked in and saw about 6 people waiting inside and one employee ( a girl name Makayla.) As I walked in, I wasn't greeted like tropical smoothie employees normally greet customers and I waited at the register for about 15 minutes. This wait was a complete waste of my time. The lady making the smoothies never mentioned to me that their machine for making food was "down". It was by chance, that I over heard her informing another customer by apologizing that their food machine was "down" at the moment. That frustrated me bc I really came for the food. If she'd acknowledged me from the beginning and informed me of that, I wouldn't have wasted my time. It's obvious to me that this poor girl had to lie bc she was the only one working. To avoid this issue in the future is to simply acknowledge and address the customers and not have them waste their time. Our time is very valuable. read more

I recently stumbled on this place and fell in love with their Avocolada smoothie. Best green smoothie I've tasted. But for employees it must be an awful place to work. They never smile, greet you, say thank you or apologize when a simple sandwich takes 20 minutes to make. And they got the order wrong! They all look miserable and are understaffed. This must be a chronic problem because it's in almost every bad review for a long time. Management doesn't care. Too bad. They have a good healthy fast food place. read more

Easy, quick, relatively healthy food options that don't cost an arm and a leg. All of the chicken sandwiches and flatbreads I have had here are great. The smoothie selection is huge and you can customize with your own additives (vitamin, energy, etc) Clean dining area and clean bathrooms read more

Truly Filthy blenders and lids being used to make your smoothie. I watched the only female employee "rinse" out the 2 blenders used for over 12 orders waiting for my online order that was not ready. The residue remaining inside was horrifying. I mentioned this watching her and she proceeded to try to rinse it again. the Lids to the blenders never got rinsed in over 10 smoothies I watched her make. Really GROSS. I ordered online and arrived with time given and waited over 40 minutes to see the filthy blenders and lids. I got so repulsed by the conditions and wait- I left without my order. So poorly run- 2 employees - the male on food was not helping out at all and socializing with people while the girl struggled to get orders put together and served. Trust me- this needs to be reported to the Health and Sanitation department. It was so appalling to watch her continue to make smoothies without washing these blenders or lids........just so wrong. read more

First time in, we wanted to try something new in our neighborhood. Ordered. Waited 30 minutes for half our order. Ended up asking for a refund. Now, I would blame the (painful to watch) slow service on the inexperienced staff... but this is flat out bad management. This is a franchise and whoever owns it must think it will run itself. It doesn't. The line of 13 people waiting on food and drinks with soured expressions was pretty awful to witness. I suggest an overhaul of staff and more managerial presence. I cant even vouch for the food, as I was never able to try it. read more

I see all the bad reviews but I don't understand... I have been ordering here ever couple weeks for the last year. There are times when they are short handed and may take a bit longer but hey I was never treated rudely or abruptly. They have always greeted me, giving me time to get my order together, even if there are others waiting... I have never had a bad experience here in Sarasota. The food was always good and smoothies delish! read more

Went for lunch on a Saturday and the doors were locked. People eating inside but they said they were closed. No reason, no notice, just waved us away. As we got to the door and tried to open it they just stood there and stared as one of the girls laughed. Never coming back to this dumpster fire. read more

If I could leave zero stars I would. I came in to get the same thing I get at tropical smoothie my whole life. I get the sunny day smoothie. It's not on the menu anymore. I ordered the Caesar wrap which I don't get and ask for no spinach no tomato. MIND YOU this is a $10 wrap. Come to my surprise it was the size of my palm without my fingers. (I have small hands) I get my smoothie and they gave me the "sunrise" not what I ordered. When I told them they said they don't have it on the menu. I'm aware of this it hasn't been for 10 years but I've never had a problem ordering it but that's fine don't have me pay for it and then give me something else. They said they were gonna get the manager so I sat to eat. My wrap had nothing but spinach on it. The lady try to tell me she didn't hear what I said even though I repeated it multiple times and tried to tell me that I didn't order the sunny day but her manager even said "I told you to tell her we can't make retired menu options" they really are just not that smart here. DONT go! read more

HI good afternoon, My name is Melissa Messinger. I thought I would try a smoothy today in hopes to get in a lil extra protein, just recovering from throat cancer and its hard to eat. Upon entering the building I was welcomed, I was then ask by the woman at the register if I had placed a to go order? I replied no, I have never been here before. I studied the menu myself and then proceeded to place my order, I ask a couple questions of which I was abruptly answered. She then ask my name, she then took care of a couple more customers to then make the product. Next she yelled something across the dining room, totally avoiding any eye contact at all, so after patiently waiting, I ask, is this mine? And again, I was given a very abrupted answer that she yelled out "whey"??? I was actually having a decent day until that happen. I totally understand what the world is today and that is aweful that business owners have to tolerate this, but you should know, she is what is representing your establishment. read more

Went to the location just after 8pm... not open. Employees were inside but door was locked the door on the sign even said they closed at 9pm. read more

this was the worst tropical smoothie I. ever been to , to be a navy veteran I never recieved such bad service they made my sandwich so sloppy and and the girl with long brown hair that had the sweater on April 26 at 1:30pm was so rude when I asked her about my smoothie , other customers food who ordered after me got all there stuff before me and all I ordered was a sandwich and smoothie . this was the slowest and worst experience I ever had at this tropical smoothie ! UNACCEPTABLE CUSTOMER SERVICE read more

This place rocks! Great smoothies and yummy food! You can't beat the price. Clean and relaxed atmosphere!!

If you have time and money to waist, then go for it. Otherwise, service is almost nonexistent over the past few months. To the point, order a quesadilla you may get no cheese, or they use frozen shrimp and when they heat it up it does not melt the cheese and your food is still cold and frozen. No consistency with drinks. Your bad experience may vary. Supposedly new management is in and fingers crossed, they shape this place up. Try the Bradenton location for better experience, not the Fruiteville location. - David read more

I really like their detox smoothie with ginger and lots of veggies. Surprisingly it has a great kinda sweet taste!

it was very dirty and unsanitary in the kitchen and on the floor I don't recommend

Excellent location Excellent service! Lily went out of her way to take care of us! Line at chick fl a was so long decided to get a healthy sandwich and smoothie instead! read more

This was the best Tropical Smoothie Cafe!! The employees were very kind and helpful in answering questions. They made my day! The food was great, and service was fast. The inside and bathrooms were clean and organized. Overall great experience & highly recommend!! read more

This place has gone severely downhill in the last few months. I've gone probably 3-4 times in the last month and there's either been issues with my order being missed or forgotten, or issues with the taste of the smoothies I've gotten ( the last 3 smoothies I've gotten have all tasted like they were extremely watered down) read more

If I could select zero stars I would. Servers have no customer service skills. Air pods in, smacking gum, had to repeat myself throughout the whole transaction. Forgot to ring me up for items so had to go back to the register. I come home with completely wrong smoothies that contain product in them that my wife can't drink because of being allergic to it. As I'm walking out they turn their "open" sign off when they had a good 15 minutes of being open still. Literally will drive the extra 10 minutes to go to another location downtown Sarasota read more

I would not go here again. I went here tonight around 8:40pm, the customer service here sucks greatly. I had to repeat my order at least 4 times and my order was still wrong, they obviously don't understand what customer service should look like or act like, i had a certain employee named Ava ring me up not paying attention to me at all and getting my order wrong while basically kicking me out of the store. I was so heated I didn't not care about getting a refund on all the incorrect items I received. So shout out to Ava for being the worst employee possible. read more

Do not online order here if you think it's going to be faster. They will take all orders they have inside before the online orders . Waited 30 minutes for 2 smoothies, Terrible service read more

I would give it zero if it were possible. The smoothies were not brought out and the manager was extremely rude and would not give us the smoothie. He said that we were an embarrassment to society. We had payed with a card and he gave us cash instead of giving us the money back. We showed the receipt and he would still not give us the smoothies. He was yelling at small children to get out of his restaurant or he would call the police. Was extremely rude. Would not recommend. I will not be going back to this restaurant. The employees were rather nice but the management was trash. read more

Placed an order through the mobile app at 12:40pm to pickup at 1pm on Sunday. Order was confirmed and paid for. Went to pick up the food and the door was locked with the open sign on. Called the phone number which rings to a google phone with no answer. Waited 20 min with no success. read more

I was in your store and The gentleman that waited on me was very professional and accommodating , I will definitely visit again. The only thing that made it uncomfortable was a group of customers that was trying to make trouble and he was even polite to them . read more