This is without a doubt the worst Tropical Smoothie I've ever been to. I've been 5 or 6 times since I moved here, and every time without fail they have managed to mess up my order. I went tonight (5:40 pm) and ordered two chicken quesadillas, which come with roasted tomato salsa. As always, there was no salsa in the box. I went up to the counter and asked for some, and he said they were out. The salsa is the best part of the meal. So I asked if I could get a refund. He said they don't do refunds because the manager isn't there. I asked specifically for the sauce when I ordered because they always forget it, so I don't understand why I wasn't told beforehand that they were out. I wouldn't have ordered. And not even being able to get a refund was the cherry on top. I will not be returning. read more

Tropical Smoothie Cafe - Terribly presented quesadilla. No sauce. - Juice Bars & Smoothies Near Me - Midlothian, Virginia

This location seems to have more choices than most other locations I have visited. I also noticed that I didn't have to wait as long as normal for my order. The walls seemed to even be cleaner than other locations. Happy visiting. I love the new dragon fruit bowl too!! read more

the only thing wrong with this location is the middle age women getting impatient and yelling at teenage workers. Get over yourselves ladies and calm down. It's a smoothie, it isn't that serious. The food and drinks are as expected. read more

I probably should not have ordered a drink here. Sure, it was good a cold, but I had to get past the dirty tables, the food strewn all over the floor, and the six "kids" who were working here with no "adult" supervision. There weren't many customers, and they still forgot about my drink. Then when it did come out, it was accompanied by a drink I did not order, and they had no idea who ordered it. I had been here before when school was in session, but this was really bad. A county inspector would have "flunked" this place. I won't be coming back this summer. read more

I went to the 15521 WC Commons Way location on my lunch break. I entered the Cafe and was not greeted or recognized for standing at the counter by the 3 young employees who were there (2 girls 1 boy). The two young ladies were working hard fulfilling food and drink orders, but the young man could be seen leaning on the counter by one of the young ladies obviously looking down at his phone. I observed the two girls give other patrons their orders and the young man stayed in the back. It wasn't until two teenage girls came in to place an order that the young man came from the back and greeted everyone before taking my order. I have not experienced this before in any business. I will say that all the other patrons who came in and out as I waited were not as melenated as me. I ask that some more training be done, including Mindfulness and Diversity. read more

If I could give zero stars I would. I came to the counter to place my order 2 young girls were working. They looked at me several times while I was waiting for them to come to the register. One of them walked past me at least 3 times l, both saw me but never acknowledged me. I finally just walked out. Worst service ever! read more

The food took an unbearably long time I got there at 11:30 and left at around 12:30. The corn I was given as a side with my food was a dollar extra for a single spoonful of corn. this place is a waste of money and time. read more

The smell of this store is absolutely disgusting and I cannot believe no one is doing anything about it. Who wants to eat or drink anything after walking into that filth? We've given the location several chances but the awful smell will keep us away for good. read more

I used to come to this location often but as empty as it was I should have known. No one came to the front to greet me for 5 minutes , the restaurant was completely filthy and if I didn't place an online order and paid I would've left . It smells like a bathroom as well in the dining area. Very disappointed read more

Isiah I believe his name was and another young lady. They provided amazing service. Always love when I come into the tropical.

I like the freshness of TS items. I don't like not being greeted upon entering. Quick review of the menu and I placed my order already knowing what I wanted. Clean restroom. The only trashcan in the dining area was spilling over; I used my tray to push the trash down. Food was good and customizable. read more

Tropical Smoothie Cafe - Veggie hummus no avocado - Juice Bars & Smoothies Near Me - Midlothian, Virginia

I visited Westchester Commons Tropical Smoothie on Saturday, August 14th. Took 40 minutes to get 2 smoothies and 2 quesadillas. Service has never been great at this location. read more

very slow customer service. and store has a funky smell. Probably the worst tropical smoothie I've been to.

Customer service was genuinely so bad i said thank you to both workers and they just rolled their eyes at me. The food was mediocre. It wasn't awful but it really wasn't good. dissapointed because i was enthusiastic to support a veteran company. read more

This is nothing against the food, but we came in at 6pm on a Saturday and were never helped. The two people working were deep cleaning in the back but saw us standing there for almost 5 min. The security guard even came in and scanned something, they didn't talk to him either. We were very confused and it was an overall bad experience. read more

This location needs more help than just fresh paint on the walls. Every time you walk in, it stinks so bad from something. Can't pin point the smell, vomit, sewage, etc. The young teenagers working there are not welcoming, warm, have lack of energy and communication problems. I am usually standing for minutes at the counter before anyone comes over and they notice I am waiting and do not even communicate or acknowledge me waiting. As I was waiting, I noticed that the teens making food and drinks do not have their hair pulled back. It was gross to witness one teen making a wrap and her hair was leaning over the prepared food touching it. I tell everyone not to eat or order food from here! Anyone working with food should have their hair pulled back and netted! I read other reviews on google and all the manager says is apologies for years. Nothing gets done to fix these issues. Do not waste your money here not even on smoothies! read more

When I first arrived I thought everything was going fine , there was a long wait but that is expected due to COVID-19. I had ordered a2 plain cheese quesadillas and a kiwi quencher , the staff wasn't exactly the nicest at first but I can understand how they could be frustrated, when the staff served me my food they were quite snotty, and both of my quesadillas were un cooked just shredded cheese on a tortilla, my smoothie was also watery . I know some of the staff was trying there best and I appreciate that , but some of the staff were very rude read more

Tropical Smoothie Cafe - The uncooked quesadilla - Juice Bars & Smoothies Near Me - Midlothian, Virginia

Love the food. It is great service and always there for help. They will remake your smoothie if you dropped and and ask them.

Food was ready quick, friendly service, food and smoothie was fresh, hot, and delicious; definitely recommend read more

Tropical Smoothie Cafe - Three Cheese Chicken Quesadilla Chicken Bacon Ranch Flatbread Blimey Limey Smoothie Chips - Juice Bars & Smoothies Near Me - Midlothian, Virginia

Went there today for lunch and had an ok experience. The staff was busy as it seemed there were only 2 workers and a constant flow of people. The smoothies were excellent. The children's quesadilla was fine for the kids. I ordered the beach club salad. After taking a few bites I realized the lettuce had gone bad. I pulled out many, many pieces of brown/wilted lettuce and eventually asked for a new salad. They were happy to make a new one.. but the new salad was used with the same old lettuce.. hmm. Needless to say after a few bites of that, it went in the trash. The chicken was also gross..so I'll stick to sandwiches if I order food there again! I hope they can have more employees working during lunch, I felt bad for the two working there as they had to work register, fulfill to-go orders, and prep for all those that came in! read more

My experience was a 5 star experience. A man helped me figure out what I wanted, and helped me through the menu options. With each wrap they offer a side of chips or fruit. My turkey wrap was fresh, delish, and perfectly warm. My buffalo chicken wrap was a sad version of anything "buffalo". It tastes like a weak version of taco seasoning or chilli seasoning. I would warn anyone away from this one. The reason I'm not giving 5 stars is because of their fruit option. They're a 'tropical' and 'smoothy' place, one might have the audacity to assume these folks are at the very least somewhat health conscious. They want A DOLLAR for one, yes. 1, uno, singular... Banana. They are 49 cent PER POUND at the grocery store. Jeez almighty. I wanted 4 bananas for lunch, instead I got a wrap, one free with a coupon and two, dollar bananas for free and I spent 2 More dollars than I was planning ... Oh, another thing I can't say I liked, the workers are always hiding in back and seem inconvenienced when you come in. read more

See all

I went in at 3pm with one other person and no line and my smoothie and sandwich took over 20 mins when there was three workers

I come here often because my daughter likes the smoothies. In general, I have found most of the food items to be tasty although most are made in a microwave. The smoothies are good but very high in sugar and therefore very high in calories. I give this restaurant three stars because the service is almost always lousy. Two weeks ago I wanted a salad, and they don't show their salads on the wall menu. I asked the counter person about salads and her response was "we only have two", then stood there staring at me. I asked her what they were and she told me names of them with no other description. I was frustrated so I just left without ordering for myself and went elsewhere for lunch. I came back today and the cashier made absolutely no attempt to be pleasant or smile. She wasn't rude, just completely emotionless. My daughters toasted flatbread wasn't toasted and I bet they waited 3-4 minutes after we ordered before they started making our smoothies (no other customers were in the store) read more

No thanks, placed an online order, arrived for pickup- bell rings when door is opening - and found that the smoothie had been overfilled to the point that it had dripped down the sides and was in a puddle on the table, took about a dozen napkins and a few minutes to clean. During this time I saw three people in the back, and no other customers in the store, not one of the workers came out or addressed why I was standing there - made eye contact and said excuse me, to the only male worker, who looked at me and then walked away. Said excuse me again and got a female worker when I asked why the smoothie was overfilled to the point where I was cleaning up their table, she looked at me like I had 3 heads, repeated myself and her comment was that they have new people working in the back. I asked why nobody came up from the back when the doorbell rang and she said we knew you were the online order - not sure how they knew that without checking or questioned why I was in the front cleaning for a few minutes. I won't be coming back due to the bad service and lack of accountability, a simple apology would have gone a long way or coming out of the back to make sure the order was correct. read more

I came one day at 9pm when the website said it closes at 10pm on Friday's. The front of the store said it closes at 10, but the doors were locked and there were people standing at the cash register. I stood there for 10 minutes and I'm pretty sure the cashier saw me. If the store hours are wrong, please update it online so people don't waste their time driving here. read more

I went to tropical smoothie and ordered a flatbread. They gave me the wrong order and this has been going on for a while, the smoothie was good though! read more

Very disappointed, this location has restrooms but apparently closed to customers. I asked if they were broken but she said no to just open for us as customers to use. I own a business and when you're open for business customers need to be able to use the facility. read more

Love taking my grandson here. The staff is always friendly and we have always loved the smoothies we ordered. I don't often order food but the few times I have it was delicious. read more

Now that they are properly being staffed I see great things coming out of this. Paradise point will always be my favorite :)

The food is fine but every time I've ever been to this location the staff is just not nice at all.

Update-11/11/16: My last few visits here have been very pleasant! New manager? The staff is much more friendly and the interior is recently remodeled (and looks great!) read more

My cashier was so great. The service was incredible except the worker didn't put the top on right so the smoothie spilled all over my shirt!!!!! but it's ok cause i licked it off!:) read more

Really good, but sometimes the teens that work there, are socializing in the back and take too long to realize there is a customer. This one is better than the one on Midlothian Tnpk across from the mall. That one takes too long to make your food. read more

Love this location! All the employees are so friendly and helped guide me through the new menu and suggested the yummiest food!! I can't wait to come back again! read more

I come here all the time. The employees are super nice. They are fast on everything. My favorite thing here is the sunrise sunset. This location is the best with everything!!!! read more

Walked in at 8 on a weekday night to grab a smoothie after work and was met with a girl walking out of the back who upon seeing me let out a grunt as if she had to actually work - I immediately left. Avoid this company, in particular this location, if they are going to spend time hiring lazy employees. read more