I do not recommend or be cautious with this business.
In May, 2022, they provided and installed our door monitor and receiver, tiny pieces of a unit (by Coastal Green Air, now Coastal Climate Control) and no more than an hour to install but for more than $800; the unit stopped working within a few months while we were off island (for comparison, our previous door monitor and receiver worked for about a decade and a half); we reported the issue to Tropical Air Conditioning right before the expiration date, a day or two after our arrival during our last trip to the island; they suggested they change the battery for almost $200 indicating that it would be difficult for us to do it ourselves; (we did not think the issue was the battery, nonetheless) we changed the battery but the unit still did not work so we contacted Tropical AC again; they declined to honor the warranty saying it was past the expiration date (even though our initial report was prior to then); I asked to appeal to the owner, Doug, and to Joe, the owner of Coastal Climate Control, our situation and to get back to me. It has been almost 3 months and, thus far, not even a courtesy call/email from them.
Tropical AC also keeps pushing their service maintenance agreement. The times I called, first off, they would allude that I should not expect prompt service from them because we are not subscribed to their maintenance program, that they could give priority to us only otherwise. You be the judge but do you agree that (their quote from last year) a minimum of 3 hours @ $213 per hour for overtime troubleshooting and, for holidays, a minimum of 3 hours @ $283.50 per hour are exorbitant? What if the job takes only an hour or less?
The reason for writing this review is twofold: as a public-service notification to proceed with caution with this provider; and to, hopefully, get them to get back to us with a resolution to our predicament. Doug and Melissa, with faith that you have the character to make this right (and that perhaps this simply fell through the cracks), how do you plan to do that? read more
