On 7/1/26, I reserved a midsize AWD SUV from the West Plains, MO office for 7/9/26 through 7/20/26…read more My family and I planned to travel to Mt. Rushmore and the South Dakota badlands, and we needed at least a midsize for all of our luggage, and we paid extra for the AWD option, as we anticipated some sketchy terrain during our trip. We have an older SUV that might have made the voyage, but we decided that we were willing to spend an extra $700+ for a newer rental vehicle and the peace of mind that went with it. When I arrived on 7/9 at the appointed time, I was told by a male employee there that they didn't have my mid-size SUV available, nor could he confirm the compact vehicle he did have included AWD, nor was he willing to reduce the cost of the rental to compensate. I left angry, vowing to never do business with Enterprise again, and told the company so via a feedback form on their website. Later that evening, I received a phone call from Matt, Enterprise's Area Rental Manager. Matt listened carefully as I related my experience; he validated my concerns, and he then offered a very generous resolution that completely changed my negative mindset about Enterprise. Bottom line, Enterprise Rent-A-Car is a big company, with lots of little offices, and it's not always easy to get smaller operators in rural areas proper training and oversight in reservations management or customer service. But, as long as there are guys like Matt in upper management who truly listen to, and advocate for, customers like me and my family, I will continue to give them my rental car business moving forward.

rented a car if feb of 26, took it back and mgr said had cracked windshield but wife said never had…read moreanything hit it, she said would look at videos and advise. Shortly after she said no issue, it was pre-existing but 4+ months later get a bill for 730+ dollars, along with a work receipt to replace windshield for car we rented along with 2 other cars that had windshield replaced in Feb.'26. No reply from the reclaim people. Save yourself money and headache and use one of the other rental car agencies. Have used Enterprise for years for work and personal but will not be using at this location and probably anywhere.

Friendly service from Elias and Brittany ,service was fast, Friendly,clean cars and easy p/u and…read moredrop off service as well.cars are very well maintained and fuel effencicy.

I forgot the people who helped me two weeks ago when winter storm Fern hit Missouri and there was…read morecrazy amount of snow on the road. I think their names was Ella and Jerry not 100%. First time renting a car Ella explained everything to me and got me a car for the snowy weather. Jerry in freezing temperature shoveled my car path and even pulled out my car for me when I said I never drove in the snow before. Gave me some tips everyone was super nice. This was the night of January 26, if I got the names wrong please let me know!

As a follow up to my original review, my apologies, Angel was our representative, not Amber. I…read morestated her name incorrectly. She truly was our "angel" today to help us with our broken down vehicle issue with such professionalism and kindness! Marilyn F.

We had the worst customer service by Dalton Rowe today. We experienced an issue with our rental and…read morerequested contact information for the store manager so we could discuss this matter further, and Mr. Rowe identified himself as the assistant manager and provided his own business card instead. When we stated that we would pursue the matter with higher level management, Mr. Rowe became confrontational and immediately informed us that he was canceling our vehicle reservation and refused to rent us a car. Based on the timing and circumstances, it appeared that our reservation was canceled in retaliation for our request to speak with management. I have been an enterprise customer and expect professional, respectful service. This interaction fell far short of those expectations. I was also concerned that Mr. Rowe represented himself as an assistant manager, while his business card identifies him as a rental management trainee. Regardless of his title, his conduct during this interaction was inappropriate and, in my opinion, does not reflect Enterprise's customer service standards. UPDATE: A formal complaint has been filed with corporate to discuss with a regional manager. Hopefully Mr. Rowe can receive some much-needed employee training on active listening, and conflict resolution before he becomes a part of the management team. But before then, BUYER BEWARE.

Wonderful and easy place to work with! The whole staff was super nice and accommodating, will…read moredefinitely be renting from here again!!

I felt like my Google review was a bit too cruel, so I'll just say that it's a little hard to see…read morethe entrance to turn into the lot because it's tucked back, and you should let that motivate you to just keep on driving. Worthless place.

Two times sucessfully "reserved" a car online to go out of town with my family. Two times they…read moredon't have ANY cars and never even called to give me an update that they don't have what I reserved. They had nothing. I don't understad how the only thing you do, you can't do. Don't list something as available when NOTHING is available and then with no warning leave customers hanging. I showed up two different times to pick up my car, on two separate occasions, 9 months apart and they left me hanging without a car to leave town with the day of. Such an unprofessional outfit. Will never trust them again. I'm guessing this happens basically everyday with this enterprise. How they stay in business is a mystery to me. Stay away, if you don't want to be totally stressed out the day of expected departure.

They love to let you make a reservation and even say they have cars over the phone then later say…read morethey're full and cancel your reservation. The system they have here is pathetic. Do better as a business.

We've been Emerald Club members since 1984. Service has always been excellent, with any…read moreissues--there have been very few--resolved immediately and to our satisfaction. This rental was even better than most, since we received a free upgrade. We drove 2872 issue-free miles in super comfort. The local staff always are helpful, courteous, and interested in us. We will be back.

Made a reservation, after an accident and just trying to get home to Texas. Got two email…read moreconfirmations... drove all the way to Springfield Airport from Branson AFTER calling to confirm the reservation. I got there and they told me they had no one-ways available - the agent said "I just rent cars, I don't know what else to say" - HORRIBLE customer service and bad business!!! RE: Hi Whitney, we would like to know more about your experience. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide the rental location, reservation number and your contact information. Thank you. - Lisa - THIS reply to a HORRIBLE review instead of reaching out to the customer shows the quality of this business. Went to the site and what's next? Call in? After all the troubles I've already been through w/ absolutely no regard from the staff or on-site management. No thanks. Screenshots attached - Confirmation and as soon as I walked in and they said there was no car for me and left, they canceled and sent THAT to my email. That could have been done before I drove the hour to pickup the car!!!

They charged my card for renting a car but said my credit score was not good enough and said it…read morewould be 10 days before they would refund my money. Now every time I call them to get it back they put me on hold and never pick up. Really bad customer service

Eva and Erica was very helpful to us. The car was clean with friendly service.The Highlander was…read moreperfect for our trip.

Small but very efficient airport. Bathrooms were clean, the staff was very friendly and decent food…read moreoptions!

This was my first time flying into the Springfield-Branson airport. I normally fly into the Kansas…read moreCity airport. Wow! This airport is very small yet efficient. I flew in and out of SGF. It's easy to navigate by following the signs. There's four airlines that serve Springfield. There's American Airlines, Allegiant, Delta, and United. There's many options available for rental cars. There's Avis, Budget, Enterprise, Dollar Rent-A-Car, Hertz, National/Alamo, Payless, and Thrifty. As far as ground service transportation, there's Taxi's, Lyft, Uber, Limousine, or your local Hotel Shuttle service! Like all airport arrival times, they suggest arriving two hours before your flight departure. I was able to go through TSA within fifteen minutes. Now, I only had carryon bags and I pre checked with American Airlines on the website the night before. So I would still give yourself a little time for any mishaps that could occur. Overall, I had a FABULOUS service through SGF. Friendly staff from TSA's to the coffee shop staff. It's clean and easy to navigate.