No reflection on the dr because I didn't get to meet her or experience her services. But her staff need to get their self and professionalism together! I drove an hour across town in traffic for an 8 am appt. At no point did anyone advise me to come earlier than 8. I was told i needed to reschedule. I was suppose to come early to fill out new patient paperwork but I was told to fill that out in the patient which I did , the week before. So why would I come early for something I've done already? But regardless, I was never advised to come early by phone or by my text confirmation that said appt is at 8am. Usually my drs appt reminders sent email or text says what the arrival time wills be if they need me to come early for anything. Theirs did not! Literally was about 10 min out and past 8 and the lady could hear the fire truck sirens passing me! We cnet control traffic. I left my house in plenty of time and also tried to accommodate for traffic. We can't always leave early enough depending on the accident . They don't open until 8 so I couldn't call until then to advise I would be a few minutes late. She said they give 15 min but I needed to be there early. Again, never was told that prior to! I live an hour away in Heath to get to desoto. I waited 3 weeks on this appt. To be told to reschedule. But I bet they don't see their patients 100 percent on time but don't extend that same courtesy to patients who are going out of their way to see them. I will reschedule with another podiatrist on my side of town or Plano frisco area where the rest of my drs are who extend courtesy to patients. Please do better with at least advising patients if you want them there earlier at a particular time ,other than scheduled appointment time. You all really dropped the ball on this and lets me know you don't really value patients. The First Lady I spoke to Debbie I believe was rude and condescending. I called back foe clarity on why i wasnt advised of earlier arrival time and lydia/linda i think was her name was more professional and over all tone and attitude was much better. My full name is Monica Hill if you care to look it up. New patient! dealing with an achillies heal issue for about two months prior to making the appt then waited almost a month for appt day. and was was told to reschedule since it was 8:15 and they only give 10 min grace. I hope patients who wait more than 10 min deduct from what they are charged as punishment like you all do patients. this was an awful first and last experience. ive been having alot of issues with my feet in general and thought i had found someone to handle any all concerns with them but this one issue was a start of several more to deal with down the line. this one was more pressing because it affects my walking ability and hurt quite a bit. she came highly recommended which is why i didnt mind the location and distance to get there. ive always been that way when it comes to my health. i was just informed earlier this month of a brain tumor thats growing and im seeking and waiting to see nuerosugeon about that as well. date is set in a week. was first informed of it last december. second mri with contrast last month confirmed and its growing but its causing issues with headaches, vision , fatigue etc. so it took me alot to get up at 6 am to make an 8am appt an hour away to be told to reschedule. i dont like making negative reviews about business owners, especially , my own! cause its hard enough out here for us. and im a business owner myself. so this was hard to do. however, i would want to know if a situation like this happened , and could have been avoided with a simple advising of earlier arrival time. especially when the opening hours dont state before 8 either. read more
