Great experience from start to finish! Spoke with Dave to help me find the perfect 4Runner for me!…read moreAs soon as they got one in Emmanuel helped show me the ropes of how everything worked and got me in and out of there creating an absolute seamless experience! I'm so happy with everything!

We had an absolutely amazing experience working with Daniel! From start to finish, he made the…read moreentire process of buying our Tacoma feel effortless. We went up from Monterey but locked the truck down over the phone the night before. It was hands down the easiest and smoothest purchase we've ever had. He was knowledgeable, patient and never pushy, which made us feel comfortable and confident in our decision. He answered all of our questions, kept everything transparent and made sure we drove away feeling excited, not overwhelmed. We couldn't be happier with our Tacoma and the experience Daniel provided. If you're looking for someone who truly makes car buying simple and enjoyable, Daniel is your guy. Highly recommend!

Worked with Amanda she was very transparent with the whole process Super kind and friendly. Shared…read moreeverything she knew about the car and with her help I was able to drive of with the car I was looking at. Recommend seeking her help if interested in buying.

Entering Oakland Acura to look for a new car was stressful. I hadn't bought a car in AGES and…read morehonestly didn't even want to think about the process. Then I met Brandon, an amazing sales associate who completely changed the experience for me. He took his time, listened to my wants and needs, paid attention to my dislikes, and was patient and attentive throughout the entire process. Because of Brandon, I walked out with an amazing new car for me and my family! If you're looking for a new car, go to Oakland Acura and ask for Brandon , he's the man!

Great customer service Anita had great personality helped me with all the questions that I had very…read morepatient. She made things happen for me. Thank you so much

​I had a good experience purchasing a vehicle at Coliseum Lexus of Oakland. My sales consultant,…read moreJesus Adrianza, was professional from the very start. He took the time to answer my questions thoroughly, and always prioritized accuracy over quick or vague responses. Throughout the entire process, I never felt pressured or rushed into negotiations. Jesus gave me the space I needed to make a confident and informed decision. The negotiation process was equally refreshing. I came in knowing my trade-in value and credit score, and the sales manager, Shams Salahieh, respected that. He skipped the "four square method" that many dealerships rely on to obscure the numbers -- a small thing that saved a lot of time and frustration. Overall, ​I had a smooth and respectful car-buying experience. I'd recommend this dealership, and Jesus in particular, to anyone in the market for a Lexus.

I came into San Leandro Honda and Malik helped me get my car. He was amazing and made the process I…read morethought was gonna be stressful as stress free as possible ! I love my new Honda Accord. If your looking into a car he's the guy.

You want a new Honda, you call Malik. Professional, responsive, everything you want in a…read moresalesperson. I contacted several dealerships with a pretty clear request, Malik was the only person who got me the information in a timely manner.

Had a great time buying a used BMW X5 here. Very friendly team and special shoutout to Leo and Ed…read moreMakapugay for exceptional service. They made the process extremely easy and patiently answered our endless questions.

Pick a title: 1. More Sorry than Angry…read more2. Run and keep on running... 3. I should have done my Yelp! Homework It appears the team associated with the service department is engaged in unscrupulous business practices. After being too busy to accept or respond to their calls and texts half a dozen times over a period of a month this past December. The team finally got a hold of me and indicated that my AudiCare had one oil service left in my contract. I asked the call center/service advisor "Are you sure I have one left in my package", they insisted yes and there would be no cost to me so I booked an appointment. See attached text message as evidence of this. After showing up for the booked appointment at 8.00am, I was informed that there are no oil changes left on my AudiCare contract and an oil change and inspection would be $400. I am not so upset at the cost, but the fact that it was purely a LIE to get me in. The service writer, Jaime apologized and was sympathetic but said his hands were tied and inquired if I still want the service, naturally I declined. He was kind enough to give me the business card of the service manager...its all part of the show. I am more sorry than angry that this dealership/service center chooses to engage in business this way. I feel bad for the other customers that be lured in this way. This is very unfortunate, as the sales experience was excellent a few years back. Too bad these guys ruined it...go anywhere else and pay a little more!

My kids and I have been discussing replacing our minivan with a smaller car for years, but I loved…read moremy minivan (still do) and couldn't imagine parting with it. Over the past few months, my son and I searched for affordable used cars, test-drove cars, shopped around for a good trade-in price for the minivan, and even posted the minivan on Marketplace. Yesterday, as I drove off the High Street bridge and returned home to Alameda, instead of turning left, I drove straight to Diamond Auto's lot. I recognized my son's dream car by the enormous spoiler on the back. I took it for a test drive. I sat with Alex to discuss the price. Today, my son and I test drove the car. We sat with Alex to discuss the price and the warranty (3-months, which isn't much, but it's 3-months longer than any other warranty we were offered). We came to an agreement. I gave Alex the keys to my beloved minivan (which is now for sale, by the way), a lump sum on my credit card, and drove away in a sporty sedan. It wasn't just that we found the right car at the right price today. We found the right salesperson. Alex is supporting the local community as well as his own family. He negotiates directly and clearly. He speaks respectfully to middle-aged women and teenage kids. No gimmicks. No pressure. No confusing equations. Tell him what you need, and he'll tell you what he needs. If it works, it works. If it doesn't, no pressure. I enjoyed doing business with him.

I had heard great things about Diamond Auto and about Alex, so when our family car finally gave up…read morethe ghost, my wife and I decided to check out their inventory. Their website made it easy to narrow our choices down to three cars before we even arrived, which helped take a lot of stress out of the process. When we got to the lot, the atmosphere immediately felt comfortable. Someone greeted us, let us know he was available if we had questions, and then gave us time to look around on our own. The lot was packed with cars, but the team cheerfully moved vehicles around so we could compare our options. They showed us practical features you don't always see on a spec sheet, like trunk space, rear AC vent locations, and USB ports, which really helped us eliminate some options. We test drove two cars, reviewed their deals, and met with Alex, who gave us his card. When we mentioned we wanted to look at other options they were completely understanding and didn't pressure us or ask for our contact information. We stopped by the nearby Toyota dealership since our old car was a Toyota, but the prices there were noticeably higher, even for used models. Two days later, we returned to Diamond Auto to try one more car. Alex even let us take it home to make sure it could handle our daughters' softball gear and our camping equipment. That extra step made a big difference. Once we decided it was the right fit, the financing process was quick and easy. We grabbed bagels next door while the paperwork was prepared, and less than an hour later we were driving home in our new car. It's been a month since we made our purchase and the car has been running great! We event took a road trip from Alameda to Portland and back. We are still thrilled with our purchase and will definitely return to Diamond Auto in the future!

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

This is now the 4th vehicle i've purchased via BuySide Auto/Roadster. Chris Gross is awesome and…read moremakes the process certain, fun, informative and low stress. I just leased a BMW i4 with Chris after sitting through 2 agonizing weeks of terrible follow up from a sales rep at a BMW dealer who couldn't commit on getting a car for me. I didn't argue over price, I said my one criteria was just assure me you get a car quickly for me. No returned phone calls no follow up with me after we agreed on price/terms. Sad. Maybe everyone has hammered dealers for so long for being too aggressive, now they don't seem to really care if they follow up and get a deal done. Weird. Anyway, happy that BuySide Auto exists, is serving their clients well and has been a great partner.

They clear all the codes before you buy the car !! They never sent me a title and the car broke…read moredown a week later I was stranded at work. I called them back and they showed no sympathy they lied and said they'll send me a mechanic and never did. DO NOT BUY ANY CARS FROM THEM !!!! THERE WHOLE BUSINESS IS A SCAM

Although I didnt end up buying a car from them, the way they walked me through the process made me…read morefeel like I was in good hands. They have several cars to choose from and will work with you and your situation.

Took my mom to buy her first car and it went smoothly from when we entered S&R to the process and…read moreto driving the car out. Great customer service from Esmeralda and the Manager and their team. Thank you again for a wonderful experience

Had a perfect - bait and switch experience. Found a car at a price that I wanted. I was seedy to…read morebuy at the listed price. Test drive was great and then when they got the paper work they added 2500 add-In for Lo jack and other stuff. And the sales manager says it is not negotiable. So we just walked out. Wasted an evening not sure what kind of business / customer experience these type of car dealers want to build. Heads up to the next person who is going there seeing a good price on their website. Make sure you call and get a OTD before going.

This place is a hidden gem. I had to replace a Prius V that got totaled by a garbage truck and…read morefound their listing on Craigslist. Because it is a mom and pop shop, things are pretty low tech, but they let me bring a mechanic on site to inspect the car, and the title, license plates all arrived in the mail. Their price was extremely fair, and they are very friendly and hardworking folks. Anyone who buys a car should do their own homework/research on that car- but this place is a great local spot to find what you need.

We bought a car from Mission Bay Auto Sales on a rainy evening in February and all went well. We…read morefound the car on Craigslist and needed to buy a car pretty much right away, and Mission Bay helped us out by selling it to us that very night.so far so good, and the title came in the mail!