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Triggs Bay Resort

4.1 (9 reviews)
ModerateHotels, Boating

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1 year ago

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6 years ago

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10 years ago

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8 years ago

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8 years ago

Good service today for a boat rental. Difficult day given the high water and busy schedule. They were very accommodating. We'll be back.

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10 years ago

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Bridges Bay Resort

Bridges Bay Resort

(43 reviews)

This was a vacation and celebration for my entire extended family in honor of our parents' 50th…read morewedding anniversary. All 34 of us booked this property more than 6 months in advance. We arrived before the 4:00 PM check-in time, so we periodically called to see if our rooms were ready. Unfortunately, they were not. At 4:00 PM, the rooms still were not ready, but they checked us in and told us that by the time we walked over to the building next door, our room should be finished. By 4:10 PM, when we entered our room, it was finally ready. Our room was located on the ground floor of the second building with a lake view, which was absolutely stunning. The room itself was decent and clean. However, the doors were very squeaky, and you could hear a lot of noise from upstairs, the neighboring rooms, and people talking in the hallways. There was also a continuous, annoying noise that seemed to be coming from either the plumbing or electrical system. My family also reserved the hospitality suite. At one point, we thought the air conditioning had stopped working, so we repeatedly tried calling the front desk, but no one answered. We eventually went to the main building, where we were told maintenance would need to be called in and they were unsure how long it would take. We understood that things happen, so we asked if we could get a fan in the meantime. Unfortunately, we were told they did not have any fans available. Part of our family stayed in the main building, which is connected to the pool area and includes the arcade. This building is much busier and louder than the second building. The arcade was fun, but the games use credits quickly, so you can easily spend around $100 in 30-45 minutes. The pool lines can get long, so I recommend arriving about 15 minutes before opening. One thing to note: if you already have a wristband from a previous day, you do not have to wait in line again. They provide small towels, but you are not allowed to take them back to your room, so I would suggest bringing your own beach towels. We also did the zip line, which had no wait and was a lot of fun. On the day of checkout, housekeeping knocked on our door at 9:30 AM to see if we had left yet, which I did not appreciate because it woke up our daughter. Overall, we had a good stay and enjoyed celebrating such a special occasion with our family. There were a few small hiccups along the way, but overall it was a memorable experience.

This was, by far, the worst hotel experience I have ever had. The conditions of the room, combined…read morewith the complete lack of urgency from management, were unacceptable. Upon entering the room, we were immediately met with an overwhelming chemical cleaning odor that appeared to be masking another unpleasant smell. Later that evening, my son pulled back the bedcovers and found a live bug in the sheets. That alone raised serious concerns about the cleanliness and sanitation of the room. The following morning, our toilet overflowed and would not flush despite minimal toilet paper use. We left for the waterpark expecting the issue would be addressed while we were gone. When we returned that evening, the toilet was still overflowing and nothing had been done. It was only then that we were informed the hotel does not provide daily housekeeping, something that was never communicated to us at check-in. Regardless, a reported plumbing issue should have been treated as a maintenance concern, not left unresolved. After calling the front desk, I was told that maintenance had gone home and that I would need to come to the lobby and pick up a plunger myself. Rather than sending assistance, the hotel expected a paying guest to resolve a plumbing issue. With two children, we were forced to repeatedly travel from the third floor to the lobby just to use a restroom until my husband spent part of the night attempting to repair the toilet himself. The following morning, I spoke with the manager, Tom, to express my concerns. His response was dismissive, and he simply suggested I email his supervisor. After speaking with the supervisor later that day, the hotel's resolution for a stay that cost nearly $500 was a $50 credit. We also alerted the front desk to a large broken glass vodka bottle lying next to our vehicle with other trash, as it posed a safety hazard and could have easily caused a flat tire. Another safety concern! A hotel's responsibility is to provide guests with a clean, safe, and functional environment. This property failed on every level. The unsanitary conditions, unresolved maintenance issues, poor customer service, and lack of accountability made this one of the most disappointing lodging experiences my family has ever had. I cannot recommend this hotel and would strongly encourage others to stay elsewhere.

Vintage Block Inn & Suites

Vintage Block Inn & Suites

(20 reviews)

$$

This place is awesome. I stayed here a few weeks for work. Super close to everything and even…read morewalking distance to shopping and restaurants when you need a larger meal or if the kitchen is closed at the Vintage Block. The flat breads and whipped feta were great. The lava cake was a real treat. Food isn't available all week, but that's also the deal for the rest of the town. They have live music and a cocktail menu. I didn't get any drinks (work), but the list looked really delightful. Rooms are clean and updated. Pricing was fair. I didn't get to swim, but they have a very nice pool. Towels are provided at the front. They have a small breakfast bar. Laundry is first come first serve but I had zero problems getting in to use it. Was very grateful for the quiet hours. Love that they updated this little motel. Will stay here again thanks to Misty and her staff.

Stayed here July 9th for one night. Rate was $186. The room had not been cleaned. There was sand…read moreall over the sheets and under the quilts, hair pins on the night stand between the beds. We discovered this at 11pm, so we made it work. At checkout,  I told front desk employee who blew it off and just said, "thanks for letting me know". Unsatisfied, I contacted trip.com with whom I made the reservation. After several weeks of going back and forth because they had no luck contacting the property owner, Misty, I was told they could only offer a refund of $36 which wasn't enough. I decided to contact this Misty myself. She returned my call and left a voicemail stating she would not be doing anything further for me. I called back and spoke with a lady who wanted to know the whole story all over again. She told me I should have said something sooner and they would have cleaned the room. I told her the room should have been clean from the beginning!! After check in, we left right away to enjoy our day at the lake and didn't get back until late. I didn't realize that we needed to inspect the room for cleanliness. I wasn't asking for a full refund, but certainly more than $36 or even a free night. They wanted to do nothing but argue and hang up the phone. Haven't heard anything since. $186 for a dirty room with sand in the beds and someone else's dirty hair pins on the uncleaned nightstand. The owner and staff are rudely dismissive and unhelpful and they're selling dirty rooms. Unacceptable! 1 Star.

Triggs Bay Resort - hotels - Updated October 2026

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