I seen Dr. about prostate cancer. running more test .Vanderbilt in Nashville's never let me down. I…read morethink it St. Thomas is about two of the best hospitals we have. Can't remember the doctor's name but he's a good doctor. Explain things to me. Let me ask questions. He didn't rush in a rush out. He spent time with me. Will be running test in Nashville not here. I was thankful for that TriStar and Tennova hospitals are the worst hospitals I've ever seen there more worried about money not your health ..Ran by big Pharma an insurance company like United healthcare. Especially the tri-star in Portland, Tennessee through Hendersonville TriStar.. a doctor by the name of Harrison, the whole place is crooked

I just had my first appointment here and I can't recommend it enough. Everyone from reception to…read morestaff were friendly and professional. They were able to do various tests on site and I received most of my results by the next evening. Also, if you are receiving any care from Vanderbilt in Nashville all of your records are integrated. It took a while to get my first appointment to establish care but it was worth the wait.

Guess they had to change name and make a new page since the real Lourdes page has a truly deserved…read more1 star rating. Stay away! Won't respond or send records per hippa law. Major construction all day so you can't rest. Doctors and nurses bash patients and their job in front of other patients.

My family and I were traveling through Kentucky when my stepmother had a fall and was injured. The…read moreparamedics took us to Mercy Health because it was the closest emergency room in the direction of our travels. Nobody ever wants to have a problem that requires medical attention, but the staff at Mercy Health were amazing! I have worked in healthcare for over 15 years, so I know good care when I see it. Everyone from the techs, nurses, nurse practitioner, registration staff, and the doctor were all kind, quick, and thorough with my stepmother's care. The staff assessed, treated, and discharged my stepmother in a timely manner and made sure they gave us clear discharge instructions and directions for follow-up care. Rating from F to A+++, I would give them an A+++. I would definitely recommend this hospital for your care needs.

I was made as comfortable as possible during my short stay. The nurses and staff were all friendly…read moreand helpful. Everyone was concerned about my comfort and well being. I have faith in the doctors and nurses.

*** PoorTreatment *** I'm not sure when the Medical…read moreProfession became so un-caring and non-considerate, compassionate doctors are hard to find here. They have a policy for patients about being late or unable to attend an appointment, but the doctors are constantly running late without apologies or explanations. What I'm hearing from their policies is, their time is important and valuable and our time is not important or valuable. I will have to finish this review with the full report of our doctors visit after and if we get seen at all today. Just to be clear, we were here to check-in 20 minutes early, now they are 10 minutes late with at least calling us back from the waiting room area. Please see Updated Review after our Doctor Visit. ***UPDATE*** Unbelievable, uncaring and unfortunate, MCCH you should be ashamed to have doctors not treating patients and calling that healthcare. No Compassion, none. I understand MCCH is recording doctor patient visits on iPhone as a backup for notes and updating patients records, we've been doing that too, for years. That's the same reason we go to appointments together, to help each other remember, we also still take some hand written notes. This doctor never touched the patient, not a stethoscope to listen to her breathing or checking the feet of a type 1 diabetic, no looking in ears or throat, feeling limp nodes for irregularities. Everyone knows diabetes is an autoimmune disease, so leaving us sitting in a full waiting room most likely wasn't medically prudent. Once again i'm unhappy with MCCH selection of a representative, a patient should never be treated like this, give us our dignity back. Looking at the signs in your lobby, you already know there is a problem. Now, look inward and solve it. Most of your nurses and office staff are fantastic, I feel sorry for them taking the abuse because of the negligence of the doctors and, let's be honest it neglecting your duties as a medical professional establishment.

The staff is just wonderful! Could not ask for better care while my dad was there. Very attentive…read morenursing staff. The providers have great bedside manner. They were all around good and helpful to my entire family.

This place is an all around disgrace! I come from a large city where hospital emergency rooms are…read moreACTUALLY busy. They say they're packed whenever there are more than beds. The staff have zero bedside manner. They talk over you, ignore what you have to say about your own condition when they're the ones who asked in the first place, which makes it painfully obvious that they're not listening and just don't care. They are incredibly rude and condescending, and get around to you when they feel like it. Not a single staff member is pleasant. If you hate your job so much then just quit! Shame on all of them and the hospital!

I'm new to the area and had a medical emergency with lower back pain. I was taking there by Lyon…read morecounty EMS. At Caldwell hospital ER, I feel like I was treated like a drug user seeking pain meds. The on duty physician did what I consider a poor neurological assessment and the staff in the ER were far less than friendly. I left the hospital in near as much pain as before my ER visit. My vital signs were not even reassessed before release. As a retired paramedic, I would not recommend this facility if you have other options.

They charge a lot of money to be as incompetent as they are…read more You sign in, wait for over an hour, finally ask why it's taking so long only to find out they've forgotten all about you.

NICU staff took such good care of my baby and myself for the 17 long days we were there. They gave…read moremy baby the best of care and I knew she was in good hands while I stayed in the RMHC parent patient room to get some sleep. Bless you all, NICU staff. I feel like I've gained a second family

Over the last decade I've been unfortunate enough to have a couple trips to the ER. Tonight I ended…read moreup here for a broken foot! The second I was wheeled into the ER doors the woman behind the desk showed me kindness and immediately got me back to be assessed. The nurses who did my intake were really kind and reassuring. I was in a lot of pain and very anxious as well. Dr. Matt Chandler saw me right away and made sure I got X-rays and medication for the pain. It did take quite a wait for the xray tech but once she came to get me I think I was in an out of imaging in less than 10mins. The x-ray tech was really nice as well. Once I was back in waiting the doc came to see me and I have to say he is excellent. He has very good bedside manner and I could tell he genuinely cared for my well being. After going over X-rays and follow up instructions I was fitted for my boot and the girl who did it was awesome. I am still in a lot of pain despite the meds but she was able to get it on really gently with minimal discomfort to my already swollen foot. I'm really pleased with the level of care I received and the guidance on orthopedics and follow ups. I hope to not ever have to return the to emergency department for an injury or illness but if I did I would be relieved for it to be at Jennie Stuart and especially in the hands of Dr. Chandler!

Very racist staff who do not respond to anyone with a speech impediment or a different…read morepronunciations of words. Extremely frustrating when you have a life or death appointment to be made and the appointment staff on the phones laughs at your words and then puts you on hold for 6mins before the call just drops. If this company is in your radius I feel very bad for you all. This company should not be allowed to see patients let alone take calls. I was trying to figure out why they had to change their name in the first place. Get this kind of company out of this type of profession.

Yes! Open for walking in this Saturday of a long holiday weekend! July 4th weekend was pretty low…read morekey for us. My son needed immediate care and I could not wait until Monday to see his primary pediatrician. Plus, we are new to this area and this clinic was very close to the hotel we're staying for the week! From walking in, checking in to seeing the nurse and doc and walking out after seeing the doctor, the whole experience was top notch! I felt like they cared for my son (& addressed all of my concerns). Fast forward to yesterday and today, I did not hesitate to take him back here for an injury to his finger and fever. In a pinch, you can make an appointment and check in online. Then, when ready, you get a text to go inside and avoid waiting in the waiting area. I did walk in and sit to wait to get him, but it was not long at all. Maybe 5 minutes, then into the triage room, and another 5-10 minutes in the exam room to see the doctor. Great bedside manner and excellent with young kiddos! I must give a shout out to Ms. Dixon, PA, PA-C for her candid responses to my intrusive questioning. Haha. Also, thanks to Dr. Spencer for also being gentle with my little guy. He confirmed an ear infection ... how often does an ear infection have to occur for it to be "recurring" and "chronic"?! I forgot to ask the doctor because I was just so happy to get my little one diagnosed and start meds to heal the infection. Too bad they don't have primary Pediatricians at this location. It is a definite go-to clinic for our family.

We had COVID symptoms so I looked for a place to go. Found this Urgent Care on Yelp and called…read morethem. They said "walk ins only". Went the next morning at 9am, checked in, filled out brief questionnaire, waited about 10 minutes and was seen by nurse and doctor. We were in and out in an hour. Friendly staff and efficient. We had COVID and they sent a Rx down the road to a Walmart (we were on vacation from out of town) got our meds and were on our way.

I recently went into anaphylactic shock and received some of the most compassionate, attentive care…read moreI could have hoped for during such a frightening experience. The entire team acted quickly, kept me informed, and treated me with genuine kindness the entire time. The paramedic who cared for me was especially wonderful. He explained every medication before giving it to me, made sure I understood what to expect, and even got me a blanket to help keep me comfortable. One nurse also went out of her way to bring me the fluids I requested since I hadn't eaten that morning, and even brought me food. That level of compassion and attentiveness truly stood out. This experience was night and day compared to my previous experiences before Vanderbilt took over, and I genuinely believe they are on track to providing this community with the level of care patients deserve. Thank you to everyone involved for your professionalism, urgency, empathy, and humanity.

This is the worst hospital I've ever been to. The lack of humanity and care is horrifying…read more Employees just waltzing around gossiping like it's social hour when they should be doing their job. Front desk girls are condescending and rude. Just so desensitized and not giving a crap. Seeing patients suffering for hours and hours with no help was just not okay to me at all. Not to mention how disgusting the rooms are. Walls are dirty and there was literally a puddle of piss on the floor when we finally got my mom into her room. I will give credit to our nurse Donna because she was awesome. Literally the only good thing I'll mention about this place besides the snack machine. Besides Donna this hospital needs a complete turnover of staff. FUCK this place.

I remember vividly the night I had to be taken to the emergency room in the middle of the night…read more The Doctor was a woman CO on her high horse that felt that me and my wife somehow offended her and she told us to leave. long story short I ended up getting in trouble even though even though we had proof that she had initiated the conflict. she's probably still there ruining lives.

This place is lazy and slow. I have been here with a few different people and it doesn't matter…read morewhat you're going to the ER for, you will be spending all night here. No matter what receptionist you have they will have zero compassion for you. I downloaded yelp just to give this place a bad review.