My 1 year old has not attended this facility in over 2 months and I have gone back and forth with…read morewriting this review. I decided I should share my story because it is raw and real, and hopefully it will help other parents in deciding which childcare facility will be a good fit for them. I will start by saying I will never recommend this daycare to anyone. My child attended this daycare for roughly three months. Over the course of the three months my child was here, there were several things that transpired that really bothered me. At drop-off and pick-up, it very much felt like a transaction. You (quite literally) hand your child over the counter, and the staff take them back to a classroom, and there is little conversation that takes place between the adults. This was a shock to me because at my child's last daycare, the staff worked really hard to build relationships with the parents and would let you see the classrooms and such. Here, not so much.
As a former educator, I know parent communication is a huge and vital part in being a teacher of any kind. Lydia (my child's teacher and "manager" of this facility) did not seem to want to partake in this part of the job, at least not when you had questions about your child's health and safety while under her care. Often times, even in person, when I would ask clarifying questions or inquire about my child's health, she would seem annoyed or like she didn't really care to answer my questions and give me good and detailed information.
I do not feel like the staff here are professional at all. There was one morning that Jules (the owner) was supposed to open up the daycare. The facility opens at 7 (or at least it is supposed to). My husband showed up a little after 7 and could not get into the building. He called the daycare numerous times, with no answer. He finally called Jules multiple times, and when she answered after several calls, she told him that she overslept and that it happens about 3 times per year, so he could expect it to happen at least two more times before the end of the year. I totally get that oversleeping happens to the best of us and that we are all human; What I could not believe was the final comment made.
Another example on lack of professionalism which can be seen from my screenshots that have been included in this review is the fact that my child got unexpectedly kicked out of this facility for no reason at all. Not only did he get kicked out without an explanation (which I understand is a part of many daycare policies), but he was kicked out via text message instead of a face-to-face conversation. There had not even been any prior conversations leading up to this decision letting me know that it was being considered. When taking away my child's naps was brought up and I asked to continue trying to get him to take two IF POSSIBLE (see the first photo), Lydia's response was that "she didn't know what to tell me". That text message was followed up with the one of her deciding on her own (she didn't consult Jules, or even let Jules know for that matter) to kick my child out. You can see my response back to this, and then Lydia eventually refused to text back and clarify why my child's care was being abruptly terminated.
On the Friday mentioned in the text message, I went in and asked Jules for my letter of termination. She looked at me like a deer in headlights. She told me that I would not be getting a letter of termination because my child was not getting kicked out. When I told her that Lydia had said otherwise, Jules was even more confused and couldn't give me a straight answer. It blew my mind that one staff member could make such a rash decision without even talking to their superior first.
Him leaving this daycare was a true blessing, and the facility he is at now actually teaches him things, they do arts and crafts, he is safe, and he is loved. It's a shame that Liberty Family Child Care couldn't offer those things to my baby.
