UPDATE. March 15th, 2024. Forecasted for rain. This was the rescheduled date to install the gutters. It was brought out to them that the day called for rain. ANYONE can check the forecast. Yet, that specific date was chosen.(???)
Pouring rain.
For sure, another email to reschedule...for the FORTH time was inevitable.
Once again, a clear display of arrogance and incompetence.
Yet, on March 12th, it was a beautiful day. Perfect for the install.
LOOK ELSEWHERE.
(Original post)Horrible experience.
It is a long story full of details, but the main gist of this is the constant rescheduling to have these gutters installed.
The first actual install visit, they couldn't install because of ice and snow on the property. They admitted they should have checked the area out prior. They apologized and rescheduled for a later date. March 12th. They said this job was their "priority" because of their mistake.
On March 11th, received an email saying they need to reschedule AGAIN for Friday the 15th...where the forecast called for RAIN. (???)
(NOTE: March 12th was a gorgeous, sunny, dry day. They didn't come.)
If it was rescheduled for the 15th, it would have been rescheduled AGAIN due to rain.
That was the last straw. Deposit was demanded to be refunded due to this incompetence. They said they would only give half the deposit and it was something they never did before. (As to say they were doing a favor. How insulting) Only half of the deposit was received instead of doing the right thing and refund the whole amount due to the incompetence and run around.
Also, filing a complaint with the BBB.
DO NOT DO BUSINESS WITH THEM. You have been warned read more