Be weary, they generally charge about 30+ percent higher than most power companies. On top of things even if given notification you'll be a little late on payments they will send workers to your house to disconnect services. Sometimes you will not even receive the disconnection notice even though they'll have claimed too. On oddball days operating Tuesday through Thursdays does not allow a customer but less than half a week to get in to make a payment. Yes their Mt. Vernon office is open Monday-Friday However, if they disconnect on a Friday afternoon your pretty well without power for the weekend forcing your family into a hardship. read more