I am not an account holder. I was downtown and I needed quarters. I walked about 6 blocks to get…read moreto this bank, as there are not many downtown St Paul. I stood in line and the guest services guy (??? for lack of a better word...dressed super casual sitting on a stool) told me I probably could not get quarters if I didn't bank there. Sure enough, the teller told me no, I couldn't have a roll of quarters. Unbelievable! Really sad state of affairs.

I have been with US bank for several years. I usually bank at the one on Esplanade. Very frustrated…read morewith them for a few months....forget about getting service at the drive up window. I think they've cut back on people because no one is ever available to help you even if you ring the bell. Their parking lot is one way only and it's VERY difficult to cross Esplanade to get into it. Lastly they keep changing their website design and it just keeps getting more complicated to use.

Every time I went in to the bank the tellers couldn't even crack a smile…read more After several months we closed the account and took our money elsewhere.

One of the best credit union in chico hamdsdown,from thier rates to their service great all across…read morethe board.

This branch is the closest branch to my elderly father's home, and he goes in quite often for…read moreaccount services, and often has a really difficult time hearing and understanding people, and has become very sensitive as a result. I'm sure its quite challenging for the staff, so I wanted to thank those I've observed who are so kind and patient in dealing with a challenging customer, particularly Ishmiale. He has a really relaxed demeanor and was very sweet and patient to us, which makes all the difference to my father, when doing simple things that are more stressful these days. It's nice when a banker can even keep me calmer when trying to do things together with my dad, it helps our relationship. We left Wells Fargo yesterday with an account change that helps both of us, with my dad talking about Ishmiale's kindness during the transaction well after we left.

I'm happy that WF's "slimy" CEO--who spearheaded the "fake account" scandal and "multiple 'product'…read morequotas", is gone. I hope he learned his lesson by having to give up some of the $41,000,000 he left with... Since they were caught, Wells Fargo has been a bit more accommodating.. I'm sure they'll be up to their old tricks again, once the controversy has subsided enough that they may come up with new ways to separate us from our money. This particular branch is awesome. I hope it stays that way.

I opened the account with a check from Unemployment, but they put a 7-business day hold on my…read morepaycheck from a public school district 25 miles away, so I had to BORROW MONEY TO PAY MY MORTGAGE BECAUSE I COULDN'T COVER MY OWN PAYCHECK. Pathetic.

Opened an account and they never called me when my monies transferred in. When I went to inquire,…read moreso I could do the transfer into a CD, there was no apology or recognition that they didn't call me, as I was told they would do, when the funds were received. Secondly staff didn't know what an RMD was and potential implications with the IRS. 3rd- employee did not understand interest earning interest after being moved to principle. Needless to say, short of a month and I am having another institution call forth my funds as a trustee to trustee transfer. Then I will close this account. Any more problems or delays regarding this transfer request, and I will file complaints with NCUA and DFPI. No, I do not recommend them at all.

I come to Golden One because they offer services for my credit union that is back home. Very…read moreconvenient. As with other banks, not much to say, except that their tellers are friendly, but their service can be a tad on the slow side. Something I found interesting is that you need an ID to deposit money into an account (yes deposit, not withdrawal). Overall seems like an a-ok bank to me.

I attempted to turn in a vehicle refinance check. The teller refused to take it and said I needed…read moredocumentation from my bank. I call my bank and they say they don't provide that documentation. So the teller tells me to call their vehicle services department. By the time I get through to the them, the Chico branch is closed and the vehicle services department tells me the branch should absolutely have taken the check or reached out to them about the issue. So now the bank is closed and I'll have to get time off work to drive all the way back to the branch in hopes they will do their job correctly this time.

I called on the phone asking if there is a hold on paycheck cashing and the clerk told me it…read moredepends on the situation. He was very rude and did not feel like talking on the phone. I get the feeling of snobbishness at this bank. They only want to sit on their assets and not provide good customer care.

Excellent service and makes banking easy... easy to get change orders and great ATM fees. Go to…read morebank for locals.

Their parking lot cop is rude creepy and needs to be fired!!! I bank at bank of America and work…read morenext door, I'm also disabled and need to use the disabled parking area. He's aggressive and rude and doesn't understand the rules.

I guess bankers hours are 10 to 4 now! Must be nice closing the doors before most of your customers…read moreget out of work... that way y'all don't have to actually work during the day. What happened at 9 to 5? Actually, this is probably been going on for a long time because the bank tellers are becoming more and more useless. For the last five years they haven't even answered their phone.even when you open the bank account and they give you a business card with the phone number on it, it doesn't actually work. (and that is no exaggeration). Just frustrating... Very frustrating! For a company that earned $98 billion last year, you think they could serve their customers a little better.

This is the best bank I have ever dealt with! They have the best tellers and take care of there…read moremember. They go the extra mile for me!

Too long of a story but my husband was with them for 50 years. They left us in Paradise after the…read morefire (we live in Magalia), and then charged us to use any atm unless it was in Chico!!! We had a lot of money with them but they could have cared less if we left them!! They were nothing but rude!! The bank stinks and so does ALL OF THEIR STAFF

I bank here almost once a week or so. Out of all the banks…read morethough they are kind of slow... Great customer service though! I love talking to the tellers and making small talk. They know who I am and take the time to take care of what I need. I enjoy this bank, I left Chase because they were rude haha.