I honestly can't believe that there are no other reviews before now! Trendsetter Pools built our custom pool back in 2007. We are just as happy with our pool today as the day it was built. They were not the least expensive nor were they the most expensive, but they were the ONLY company to listen to what we wanted and come to us with a plan for a pool that was not "cookie cutter" like the other pool companies kept bringing us. The build went smoothly with very few setbacks (as with any build) and we were enjoying our pool in no time. They were always quick to complete any warranty work and even completed a repair a couple years outside of warranty for a coping issue we had because they felt it wasn't right and shouldn't have happened. Fast forward 11 years to this summer. Out of nowhere, tile under the portion of the coping where we had the original issue began to fall off into the pool. Knowing we were so far out of warranty and not knowing who to hire for a repair, we called Trendsetter to see who they would recommend or even if they had a subcontractor that we could hire for the repair. They sent a representative from their warranty department to come out and take a look at the issue. After inspecting the tile and the coping, taking pictures and showing the owner of the company what was going on, I later got a word that they would repair the issue at no charge! Even though we thought this was more than likely due to the original issue, we still didn't expect Trendsetter to warranty this at this point. This was not the fault of Trendsetter themselves, yet a result of the original subcontractor not using enough cement on the back of the tiles and coping. In addition, because they wanted to be sure the grout matched they went ahead and grouted around the entire perimeter of the pool. It looks perfect! It's very difficult to find a business that stands behind their work even years after it is complete. I am sure their great customer service and beautiful pools are the reason they are still in business today and other pool companies come and go. Good business practices such as this are few and far between and we will recommend Trendsetter to anyone who is thinking of building a pool in the future. read more

Would not go to anyone else! Two pools and now looking for #3! They are absolutely the best and stand behind everything they do.

Trendsetter did a great job selling us on their product/service and they did complete their project on a tight timeline. For that I'm giving one star because it was a great experience at the start. Since closing and final payment, the experience has completely changed. Any issues we report are either ignored or we are told "that's a maintenance issue". The pool deck drain was installed in the middle of the patio door, making it impossible to keep clean or put any type of step-out since there's a pipe in the middle just below the surface. We have multiple cracked travertine from where the anchors were hammered in that Trendsetter won't fix. Trendsetter did not seal the travertine, despite a $65k price tag, and continues to claim that travertine never needs to be sealed. We have yet to seal it, and most of the sand is gone, pavers are wobbly in multiple places, and we have a bunch of stains from spills that you'd expect around a pool. And despite being very clear that we wanted the safest surface for our little kids that's not slippery, we were up sold the travertine which when wet is basically a cracked skull or lawsuit waiting to happen. This is our first time having a pool, so I've learned a lot of lessons on what to expect from a pool company in the future. I just wish companies like Trendsetter took better care of their customers, rather than take advantage of our pool ignorance, so we don't have this level of distrust in the future. read more

I highly recommend Trendsetter Pools. They installed a top quality pool for us at a fair price. Gary and his crew are excellent in communication and getting the job done right. We love our pool and are very glad we picked Trendsetter Pools. read more