We went to istanbul last summer after being there for 4 days we decided to explore other parts of turkey. Fortunately we found travel store turkey while roaming around near blue mosque area. we went to 4 days cappadocia - ephesus - pamukkale tour. Erkan turka was very professional and helpful. He added fun activities like ballon and quad bikes. Thanks to him our tour was a memorable experience. Highly recomended erkan turka and travel store turkey read more

I made an reservation for Istanbul Blue Mosque and Hagia Sophia Tour before my trip, and didn't receive any confirmation, and clearly said the tour is not confirmed until I receive it. So, until during my trip I noticed that my credit card was charged, and I normally searched my phone and emails for any missing email from Viator a Tripadvisor company for any confirmation, but didn't find it. I did call their rep and they adimitted that this was an email glich. But they still didn't refund my money after several email exchange and explaination. So, be really careful with Viator, as they already have a bad reputation treating their customers. read more

I found Travel Store Turkey through A FB page and they presented me with a tour that included pick up from Istanbul hotel, transfer to airport, flight to Kayseri with shuttle to hotel in Cappadocia, 2 tours were organized iver a 2 day period and then another shuttle to airport for a flight to Antalya where I was met by another wonderful driver and taken to my accomodation in Olympos. Because of flight changes I was able to stay 2 nights in this amazing area. There was an ancient village and a gorgeous Long Beach so I was grateful to have a full day there. The next day I was picked up and brought to Demre where I embarked on a blue cruise. there were only 4 of us! We had the best time, I got to scuba dive and paraglide over Oludeniz beach, an unforgettable experience. Travel Store Turkey made me a flawless expErie nice and I highly recommend them. They were always on time, provided great value and communication! read more

Travel Store Turkey - Paragliding over olideniz - Tours Near Me - Sultanahmet, 34

We booked the 4 Day Turkey Tour: Cappadocia, Pamukkale, Emphesus in December after reading all the positive reviews on Tripadvisor. Many reviews said the local operator did not connect with them or provide itinerary until a few days before, so we waited patiently. When we did not hear from Viator's local operator, Travel Store Turkey +90 532 708 7596, less than 72 hours prior to the trip, we started to contact him through WhatsApp, Viator app, texting and phone. We received no reply. When we finally got him on the phone, he informed us that the dates we had booked would not work and inquired if we could do the trip 3 days later. When we said we cannot do the trip 3 days later, he said he was driving and will call us back later. We did not hear from him that afternoon, that evening or the next morning. With less than 48 hours to the trip, we contacted Viator to inform the company that we were told our travel dates are not possible, and want to confirm we will receive a refund. We were at first told since the Viator representative also could not get a hold of the local operator, a refund request has been submitted on our behalf - "Operator are unreachable at of this moment. However, I can send an email refund request to the operator since you can't reschedule the tour." Soon after we asked about the refund. Travel Store Turkey contacted us via WhatsApp and said trip is now booked, plus much gaslighting. They told Viator that they had sent us the itinerary a week ago -- A COMPLETE LIE. As two women traveling alone in Turkey, the dishonesty made it clear the local tour operator cannot be trusted. Viator at this point started to tell us since the trip is "booked", refund is not possible. After hours of conversation with Viator representatives via WhatsApp and phone (2 hours), they finally acknowledge that Travel Store Turkey admitted he told us our confirmed travel dates would not work (66 hours before trip). They also admitted Travel Store Turkey sent an email confirming everything is booked only that evening around 8pm - after we asked for refund that morning at 10:41am. Viator does not care Travel Store Turkey LIED. Viator does not care about CUSTOMERS' SAFETY - they want two women traveling alone in turkey to go with this dishonest guide. Viator does not care about any potential scams - are the hotels, flights, trips actually booked? Why book anything after we ask for refund? Why no mention of any partial refund if the trip isn't taking place at all? We are now still about 20 hours from the original trip departure. After hours to texting, 1.5 hours on the phone with representative, we asked to speak to a supervisor last night. Waited 30 minutes and still no supervisor is available. Supposedly a supervisor will call us this morning, but we have already been told the supervisor won't be able to help us with refund either. I have lived in CT, IL, MA, MD, NC, WA. I have travelled extensively in US, Asia, Australia, and Europe. I used Viator in 2014 for a day trip in Taiwan and had a positive experience. This is the first time we booked an extended trip with Viator. Needless to say, Viator lacks basic care and decency for its customers. I will no longer use Viator for any of my future travels and I share this honest experience hoping to spare any frustration and heartache of those reading. read more