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    Krafty Travel

    Krafty Travel

    3.0
    (2 reviews)
    2.9 mi

    Africa Safari Concerns…read more Wild Horizons Zimbabwe Upon arrival, Wild Horizons Zimbabwe had no record of our reservation, causing significant confusion at the border. The driver initially dropped us at the wrong location, requiring a return trip to the correct exchange point. As a result, we lost approximately 1 hour & missed our scheduled afternoon activity. We request a full refund for this portion of the trip. Chundu Island Our stay at Chundu Island fell below expectations: Limited and underwhelming activities. Repeated confusion regarding prepayment for Victoria Falls activities, despite prior confirmation. Significant ant infestation upon arrival, resulting in multiple bites (see photos) & ants on dining utensils. Two encounters with a bat in our room. Unreliable hot water, allowing effectively one shower per person per stay. Frequent boat operational issues, including collisions and a broken steering line, leading to modified excursions. CapeTown Dinner cruise was cancelled; we requested a full refund. Missed opportunity to hike Table Mountain despite favorable conditions. Our requests to arrange an alternative guide were denied, causing significant disappointment. Insurance We purchased travel insurance through Travel Insured Intl (Crum & Forster) for $1255. Ntaba did not provide the documentation needed to submit a claim for the 4 paid activities affected by cancellations & operational mishaps. Our travel advisor, Jodi Oechsle of Krafty Travel, never submitted the claim on our behalf. We request immediate provision of the necessary documentation and clarification on why the claim was not submitted. We acknowledge and appreciate that Ntaba provided a goodwill gesture of $500 in recognition of some of the issues experienced at Chundu Island. However, this goodwill gesture did not address the four paid activities that were missed due to cancellations or operational mishaps. We request a formal response addressing each concern, along with details regarding refunds & compensation.

    Sarah was amazing help to these novice travelers! I wanted to extend a work trip to Los Angeles…read moreinto a vacation with my spouse. Sarah asked about our interests and put together a menu of choices that we could choose from, including hotels and sites. My wife used the list to fill her days while I was working. We "checked off" Hollywood because that is where my conference was held. We spent a few days in the Sequoia National Forest then a few days at the beach! We feel like we were able to maximize our time because of the help Sarah provided and were confident because we knew she was there to help day or night.

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    Destination weddings and romance travel is at the heart of what we do.  It is a huge honor to help our couples create special memories.
    Destination weddings and romance travel is at the heart of what we do. It is a huge honor to help our couples create special memories.
    Group Travel creates loyal followers, friends, family and unites people through shared travel experiences.
    Group Travel creates loyal followers, friends, family and unites people through shared travel experiences.
    Travel is better in groups!

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    Travel is better in groups!
    Renaissance Toledo Downtown Hotel

    Renaissance Toledo Downtown Hotel

    3.4
    (107 reviews)
    0.2 mi
    $$$

    WARNING - BEDBUGS - DO NOT STAY HERE!!!! I stayed here here…read moreon 6/21/2026 in room 502 and there were BEDBUGS. They offered to give me some Marriott points to make up for it which is frankly ridiculous and does not change the fact that I've been bitten numerous times. This is incredibly unsanitary and dangerous. DO NOT STAY HERE FOR YOUR OWN SAFETY!

    What a beautiful hotel with some staff that is just as lovely. Although the front desk told us the…read moreExecutive Lounge was open and we sadly found out it won't be open until Jan 2, but that's okay! We are here for 5 nights and couldn't be more please with the room! To start we are enjoying dinner at Brim House and Emma ( our waitress) is absolutely amazing!! The bartender, Tim, also made me a special and delicious drink!! Wow! So far so good!! Especially our King corner room with the river view. Day 2, Valet service is a real shit show. Pulled our car up and didn't brush snow off, had our check out wrong, didn't leave our vehicle running, didn't give us the fob so had to go back in. For $32 a night, so far not good. Not happy. Also after we left I received a call from the hotel, the valet had lost a bottle of prescription meds & wanted to know if we could search around the drivers seat for them. So we searched the vehicle & didn't see any meds( but seriously???). Also got 3 different answers on when the Executive Lounge is open from the front desk. Apparently it will be open for breakfast on Friday the 2nd and then closed the weekend. However, Emma our waitress from the night before was our waitress for breakfast and she was fabulous! Her attention to detail and wonder personality makes her great for customer facing service. She should really be the face of the hotel! Day 3- so the valet has lost our vehicle. After telling us it wasn't put in the system correctly & also not having the correct license plate number , they told us to go to the hotel restaurant & breakfast would be on them. That is nice but we have a place to be today as we are here for a friend's wedding and we need to go to the venue for pre wedding stuff. But here we are getting breakfast because we have no vehicle! But the nice part is again, Emma our waitress at the Brimhouse in hotel and also Holly who are both very nice and wonderful. All food pics on this are from Brimhouse in hotel in lobby level. Day 4, went to check out the Executive Lounge, this is the first day we were told it would be open for breakfast and our key didn't work, again. Had to go to front desk and get our key card retapped ( again). They didn't have breakfast at all. Just snacks and a small refrigerator with water and juice. Video shows the Executive Lounge. We also found out that the lounge is only open this morning and won't be open the rest of the weekend. So basically we thought it was nice that we were getting complimentary access and really only are able to enjoy it for one time. We are Diamond with Hilton so we wanted to really see how this hotel does Executive Lounge. Let's just say it leaves a lot to be desired. Hilton lounge would not be closed this long and especially over a holiday weekend.In order to get lounge access, outside of complimentary, one has to be a Titanium level. Honestly I would be so disappointed if I was Titanium and the lounge wasn't open and the " food" was what the video shows. We are supposed to have dinner at Brim house, 6:00pm for a party of 8 people. Stay tuned. Dinner was wonderful at Brim House and Emma was absolutely perfect. Also Thea at the bar was phenomenal! Day 5, wedding day. Bride and groom and in laws arrived last night and now Brim House is hooking me up with coffee and muffins for the bridal suite. Again Brin House has made all the other hotel crazy so worth everything. Once again Emma is taking care of us and I am very appreciative and grateful. Also connected to the hotel is Barry's Bagels and they make their bagels fresh so be sure to check them out. Day 6- checking out about 7:15 am and of course the valet charge was not removed from them losing our car, so that had to be corrected. Otherwise checkout was fine and as expected. A word of caution though to always make sure charges are correct before leaving any hotel as it can be time and challenging to take care of errors after you are home. I know this was a long review but I wanted to be thorough with so much that happened.

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    Renaissance Toledo Downtown Hotel
    Renaissance Toledo Downtown Hotel
    Renaissance Toledo Downtown Hotel

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    Travel Bazaar - travelservices - Updated August 2026

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