My order has been shipped by the seller on October 27th from the UK to Croatia. It's been more than a month now and it still hasn't arrived. Transglobal Express is avoiding to confirm the location of the shipment and are giving false allegations when it will arrive. The order tracking doesn't work. Every time I try to contact them they politely ask for an additional 48 hours to get an update on the shipment. They always come back with the same dishonest reply. Stay as far away as you can from this company!!! read more

Terrible customer service We paid £30 for you to send an empty plastic art container being returned as a courtesy to our very kind friends in Serbia. This has been ridiculously difficult and time consuming your agents tried to obtain £100 for delivery from the recipient under false pretenses. Clearly there cannot be customs duties an taxes for return of an own item. Instead of trying in any way to resolve the matter you have been confrontational and unhelpful and instead of refunding the fee for the service you did not provide you are now adding insult to injury by threatening more fees to discard to item! This is just a return of someone else's original property that has very little to no value. Your forms were difficult to complete as there was no free format text to explain exactly what was being sent. I would like my money back which was paid using my Barclays Visa Debit card. The delivery charge was more than the item was worth, but I was trying to be considerate to my friends parents. The account holder is retired and is finding the situation very stressful. I am so upset you are putting her through this, this is the worst customer service I have ever experienced. UPDATE I have now heard from the account holder that you want £70 for holding the item, which is not our fault and an additional £20 for disposing of it. This proves to me that your company are determined to extort another £100 from us the same as you tried to obtain the money from the recipient. This is unacceptable behaviour for an alleged global company. read more

Utterly and astonishingly incompetent. They screwed up three collections in a row. Every time I spoke to a member of staff they gave me different information. Even their website is at odds with what they claim. It's just astonishing how people this stupid can run a business. read more

Rubbish , slow and careless company !! You will loss money, face delay and damage your shipping with Transglobal. I requested refund due to missing ID and transglobal need invoice back to year 2002 i.e 16 Years ago to make a refund . Don't trust Transglobal as I missed an important ID and at the end they just apologise without refund !! read more

Lost 3 of my parcels over the last 3 months totalling over £2000. They refuse to offer more than the bare minimum of £50. This means when they (and they will) lose your parcels you will have had to have taken out additional insurance in order to actually claim back the money for goods they lost. So their cheap prices are not so cheap when you add this on. They then spend ages pointing you to Terms & Conditions and general waffle. Utter jokers! read more

Please do some due diligence They tried to get more money from me saying that my measurements where not correct. I requested a printout from the DHL scan and found the measurement where totally off. I had two witnesses as to when i built the box and after a few emails back and forth i finally requested to speak to a Manager................haven't heard anything since. I also did a bit of research and found quiet a few similar stories. read more