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    Tranquil Tides Pet Aquamation - Springfield Pet Cremation

    5.0 (3 reviews)
    Open 7:00 am - 6:00 pm

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    9 months ago

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    Caroline R.

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    3 months ago

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    1 year ago

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    Grant Pet Hospital - Receipt of charges from my kitten's visit

    Grant Pet Hospital

    (22 reviews)

    I am Adam, and I initially chose this veterinary clinic for my pet. Elli provided exceptional care…read moreduring her initial visit, demonstrating kindness, attentiveness, and a remarkable bedside manner. Unfortunately, Elli is no longer at the clinic after our first visit, my subsequent experiences have been horribly disappointing. The new veterinarian assigned to my pet after Elli left displayed rudeness and unprofessionalism, failing to properly clip her nails, and also had a horrible bedside manner and customer service skills; she was highly rude. The management team's response to my concerns was also unsatisfactory, as they just seemed not to care and immediately offered to drop us as a patient instead of readily wanting to actually help my pet. During my last two visits, I have encountered staff members who frequently interrupt clients, dismissing their concerns, not listening, and being very inconsistent / don't even bother to read the notes and have actual labs and information before jumping to conclusions . when telling us information When I politely addressed this behavior, one staff member admitted to being abrupt; he was seemingly unphased by the issue. Saying "that's just how I am" I believe it is essential for a veterinary clinics to prioritize pet care and give good /consistent and accurate communication. Given my experiences, I would advise others to seek alternative care. As I have chose to do. This clinic has been the worst I've encountered personally as of my last few visits.

    When crisis hits don't call Grant…read more Called with an emergency. Cat falling over, tough time breathing and can't walk. Not sure if he'll make it. Call Grant Vet. Sorry, no one can see your beloved pet. Call someone else.

    Tranquil Tides Pet Aquamation - Springfield Pet Cremation - petcremation - Updated May 2026

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