Had a very negative experience with this realtor. We listed with her in April 2014 and in full disclosure, our home did sell. Her attitude was awful from our initial meeting. Should have trusted my gut. I told my wife after the meeting that Tracy acted liked she couldn't care less if we listed with her or not.
She did not communicate with us at all until she called my wife to say she was sending over a "full price offer." What was never disclosed to us was that in the offer, we were to pay $3,000 towards the buyer's closing costs. I did read the contract and again, in fairness, I didn't catch it. This is where Tracy Montgomery's lack of professionalism really showed itself. When I called her to ask about the $3,000 seller contribution, she said me that she had told me about it. Untrue. She then said that she told my wife about it. Also untrue. In fact, she had never discussed the terms of the offer with us whatsoever. She went on to say that she would not have neglected to tell us about the seller contribution because "she's never done that in 17 years as a realtor."
When an issue with the buyers put the deal in jeopardy, Tracy never called us, instead forwarding a string of emails from the buyer's lender and the title company with Tracy's only input being "omg not believing this". That's actually all she said to us about the situation. No advice, explanation of the situation...nothing. After not hearing anything from her for a couple of days, I left a message for the team leader of her office asking for a call to tell us what was going on since Tracy would not communicate with us. The team leader of Keller Williams Realty Northeast never returned a call either.
The issue with the buyers was eventually resolved. But no word from our realtor. We found out from the title company. In fact, we never heard from our realtor Tracy Montgomery from that point on. We received a stock email from her assistant when the file funded.
I contacted Tracy and asked for her to meet us halfway on the $3,000 we lost. I felt this was fair because I had indeed missed it in the contract myself. But it should not have been my responsibility to search it out. She should have advised us what the counter was. Her response was that she did nothing wrong and so why would she return any of the commission. She took absolutely no responsibility. She also said she didn't remember her discussion with us because "it was so long ago" (we closed the DAY earlier) and "she's done so many transactions since then." You can't make this stuff up...she really said this.
My mother spent most of her career working for Keller Williams and she would have been appalled at the lack of professionalism and ethics from this "million-dollar performer" as she calls herself.
I hope someone can benefit from our horrendous experience with this realtor. If you are looking for an agent to communicate with you and protect your best interests, keep looking. This one only cares about her own commissions. read more
