This is a pretty cool little pet shop. The employees/owners are really great and will take the time…read moreto answer any questions you may have. They don't have a huge inventory but what they do have in there is of use to any pet owner or perspective owner. The animals they have are always healthy and well cared for too. We will definitely continue to shop there for as long as they are open, even if for nothing more than the excellent service!

NEVER bringing my dogs here again, and neither will my parents. Which sucks because before the dogs…read moreseemed happy going there previously. SO MUCH went wrong!! First off my dogs stayed Friday to Wednesday and on Sunday they called and told me one of my dogs was going to run out of her medicine (I have 3 and my parents were boarding their 1). I knew before dropping them off me and my boyfriend triple checked we brought enough pills. We do not pack extra because I'm scared we will forget it there and run out. They called me Sunday morning telling me I did not pack enough. I knew I did so I asked if they dropped any or double dosed her. They told me that it was my fault I did not pack enough. At the time I figured maybe I did make a mistake, so I said just half her dose so she has some each day at least. When I got home I checked her pill organizer. We even have a one month long pill organizer for her to make sure we give her her pills each day. I found I pulled the correct days/amounts for her stay. It proved to me that this was not my fault but they made a mistake (which wouldn't be a huge deal if they would admit to it honestly). Instead they were rude and just repeated that it was my fault. On to the next issue. One of my dogs has an extremely sensitive stomach. She eats different food than my other two. So we packed them each a bag of food each day. At drop off my boyfriend emphasized that she could not eat any other food due to allergies. They should have not had enough food for Wednesday as they didn't need it since they were being picked up that day. When I picked them up they even said that had enough of their bags of food to eat today. This was a major red flag as it meant they did not feed them one day or they fed them kennel food which will make my sensitive stomach dog sick. When asked about it later they said they got kennel food. Which she can not have! And that it was our fault it was not on her file. THEY WERE TOLD AT DROP OFF. Also they did not have permission to feed kennel food to them, and did not call before hand to make sure it was okay. So they either lied when I picked them up saying they had enough bags or they lied to my boyfriend they they told him they gave her kennel food. So somebody lied. Now for the BIG ISSUE. My three dogs and my parents dogs were there. My three and my parent one had not had contact since May before going to the kennel in July. They have also been nowhere and are UP TO DATE ON ALLL VACCINES. When we got them back alll we're coughing and snotty and runny eyes. After taking to the vet we were told that it was not kennel cough but a virus that was from unclean conditions! We reached out to the boarding facility and they informed us their place is clean and they took no responsibility saying what do you expect it's like bringing your kid to daycare. The attitude from Dani and other who were speaking to us about the incident was awful and they were doing nothing but shoving blame on us even though the vet said it was a type of virus that is result from unsanitary conditions. All three of mine and my parents caught this, and when they started to show symptoms the vet counted dates for incubation periods and they didn't go in with it they got it there. Only two of them shared kennels as well and the other two had their own. But they all got it. They also posted on social media that one family pups have a cough so they are canceling daycare for the week. That is untrue two different household of dogs have it and it is WAY MORE THAN JUST A COUGH! My parents dog is old, and on three medications for this and NOT improving!! I wouldn't recommend this place to anyone, because if anything happens to your dog they will not take any kind of responsibility, they will give you generic responses that are filled with nothing but attitude. Also they weren't even telling the whole truth it's not just a cough it's worse., and it is terrible watching my dogs go through it due to their poor cleaning abilities at Three Oaks. Never recommending them again and can never trust them again either.

This is a great place! I came from out of town to take care of my dying father, and needed a place…read moreto keep my dogs during the day. The staff and owner at Three Oaks Pet Resort were absolutely wonderful and caring. I am very picky about where I take my dogs, and I was a little nervous and wanted to try it out before I committed to bringing my dogs back. I knew after the first day this was the place to bring my babies. My dogs were excited to come there every day, and that says volumes about how they were treated while they were there. I have 2 German Shepherds and they don't mince words about their experiences! They loved their time there, and I so appreciate that the staff and owner were so accommodating during this very sad time. Thank you for being such a great and reliable place to bring my beautiful pups. May God bless you each and every day.

This is the true "pet shop" in Lynchburg with a large selection of pet supplies and actual pets…read more I have not purchased any of the smaller animals, reptiles or fish from them but the facility is clean and the staff clearly have a passion. The puppies are really well taken care and seem happy. What I have purchased there and will keep purchasing is the specialty dog food which my dog requires and is cheaper than what I would have to spend buying it online.

I Love the fish department I can't speak for the other parts of the store but I really Enjoy this…read moreplace and love that it's not a big chain

Our puppy Lilly has been through both beginner(puppy) and intermediate dog training classes with…read moreSarah. She is amazing at training dogs! Lilly is excited to come to class each week. We have learned so much about dog training and dog behaviors. I highly recommend any and all classes with Sarah. We are signed up for advanced and with be adding trick classes next year!

This petsmart felt like a graveyard. no workers to help when needing assistances. when we finally…read moregot help after asking twice which took about 15 minutes to get help the lady didn't even know how to tie a bag properly, thankfully it's just a plant and not fish. overall would not recommend going to this petsmart

I see why this place gets bad reviews so I have 3lb Pomeranians who are very picky eaters and when…read moreI feed anything different from their routine they get sick tummy problems runs vomits etc.. I ordered farmina from this place like I've done before ahead of time and they call me the day of delivery the "manager" she said her name is "Megan" and says they can't deliver if I wanted it to get shipped?!?!?!? Keep in mind I was very cleared when I ordered I had run out of food and already had giving my dog the little ceasars food which I couldn't do for another day two or three because my dogs would get sick. Maybe I could get away with substituting one day with probiotic but more days wouldn't be ok, knowing my senior dogs 11 & 8 years olds and 2 yr old Poms would get an upset tummy. For all this I could've ordered straight from farmina or chewy for less and probably faster delivery. I wish I could've had the other lady's contact I belive her name is "sara" or "kylie" I get them confused because she's been very helpful in the past and has fix issues that this very "new manager" has tried to give smh. Hate that "Megan" called me the same day. Terrible place this will be my last time ever ordering from them. Not reliable and not putting MY pets needs first "Megan" is kind of rude and not welcoming or a pet lover. "Sara" or "Kaylee" was a better fit and animal lover she would accommodate or work with you looking out for your pets best interest hence why I ordered again from this shop even tho I also had an issue last time but "Sara" I belive her name is recognized my name called me apologize for the other person and fixed the situation and I had my dogs food delivered early noon ish the next morning.. but not today "Megan" was not that type of person shaking my head. Next time if you guys read this cancel orders in time not the same day! And be nicer very rude! If you not in it for pets best interest maybe is not your line of work "Megan" big middle finger to you a'hole

Went in for a pick up delivery today for my dog food thinking everything goes smooth, usually…read morefriendly encounters with the cashier or whoever is working there but today was a little different. I pick up my dog food once a month usually so I have been going there for the past 7months. But today I went in tried picking up my dog food which my sister ordered, but the girl in the front was just completely rude. No, greetings or hi how can I help you and as soon as I walked in she completely looked at me different. Regardless I came in walked up and said I needed to pick up my dog food, she asked can I get a last name. Usually I order my food online myself so knowing my sister bought it this time I used my last name and completely forgot she has gotten married recently and changed her last name. So when I gave her my last name the girl in the front looked at me like I'm crazy but I showed her screenshots with the order number and receipt that shows everything. She completely ignored that and asked for the last name so I just called my sister resolved it and gave her the right last name. After I said the last name she just stares at me for a second gives me a weird look and turned to look at her co worker then she kind of slowly turned around as she's hesitant to give me the dog food. When she did give me the dog food nothing was said no thank you or anything. Kind of sad I've been getting my dog food here for about half a year now and this one incident will have me look for another place to get my dog food from. Maybe try hiring people that will have them come back and not feel uncomfortable JUST TO PICK UP DOG FOOD can't imagine walking around asking for help about food with the kind of enthusiasm that the employee gives off. Great to know that this would be the last time I spend my money here!

I have to rave about Petopia and their employees (Ellie)? I do believe and everyone else ! They…read morewent above and beyond for me today they knew I fell in love with a specific dog and that dog with myself and they did everything they needed to do to work with me and make sure myself and my son was going home with our new member of the family . Petopias employees stayed on the phone most of the day working with me and working out the details and made this the most pleasurable experience I've ever had with such circumstances. I cannot say enough good things about this business .

Got surprised with a Husky Puppy for Christmas. Everyone was so helpful, according to my husband.read more

We had the BEST experience with my dog!! I had booked a doggy day care for my graduation because my…read moredog sitter fell through last minute. When I went to see the facility the day before I graduated to drop off her vaccine record, I found that the doggy day care didn't exist and the location was just an abandoned mall on a dodgy side of town... I had to quickly brainstorm to figure out where I could safely leave my dog so I could walk at graduation! We passed this PetSmart and I went in and explained the situation to the grooming team who so generously offered to book my dog a bath and brush while I walked so she would have a place to safely stay! I was able to walk and celebrate with my family and my dog was so happy when I picked her up. The whole team was fantastic and took such amazing care of my dog!! They were so kind and even wrote me a congratulations note when I picked her up. I felt so celebrated and grateful for people who really love dogs and helped me out in a difficult situation! Thank you to the entire team who helped me out in a really stressful moment!! I'll never forget it! :)

Went to get a pair of goldfish for our 5 gallon tank. Worker refused to give us two saying…read more"goldfish aren't social" a quick google search proves that is wrong. She also said 5 gallons is only big enough for 1 goldfish. Again a google search shows 2-4 for a 5 gallon tank. The worst part is she says all this in front a 10 gallon tank with over 50 goldfish in it. Will never go back.

Convenient, friendly, price compatible, properly stocked. what more can you ask for?!read more

It's very unfortunate this one is the closest one to us now because the staff is terrible. Cashier…read moregirl acts like she's there by force, doesn't greet you or have the basic customer service skills. This is my second time shopping here; she will rush to get you out the door, seems annoyed anytime if you mention you have a discount code or points to redeem. Another worker also looked miserable to be there. She saw me pushing a cart with dog food while carrying my baby in their car seat and she WATCHED as I struggled to move the shopping carts out of the way because they were scattered and blocking the walkway & when I finished the just walked past me without saying a word. SO tempted to make the drive to the Parham location each time because they were the nicest & most helpful.