Extremely nice staff, the owner is warm and friendly. Combine this with top notch customer care and…read morewillingness to accommodate any special order, makes this your place to go for your cigar needs. This one of thre great cigar shops on LI if you're looking for a place to relax and unwind this is the place. Awesome place! Clean, friendly helpful staff. Comfortable place.

Thank you so much for this great add on to our wedding. The set up was amazing along with the…read morecustomize cigar labels and the humidor. The roller and attendant were amazing. Our guest loved the surprise as well as my husband. Thank you again for your professionalism!

I cannot be any happier with the service and quality of cigars provided by Arcangelo and the Little…read moreCigar Factory. I cold called the business a few weeks ago looking for cigars for my FIL birthday party and Arcangelo took the time to customize a package for our needs. A few emails followed and our party was ready. He showed up early and was such a pleasure. The cigar table made the party! All the guests enjoyed the flavored cigars and Arcangelo cut and lit them all for everyone. We paired the cigars with cognac and scotch.

One of the better cigar lounges in the area with friendly staff and spacious digs. They don't have…read morean expansive cigar selection, but definitely the popular brands and selections available. They specialize ij custom rolls, which wont dissapoint as they have many different options and high guage options if you prefer. Definitely worth a visit for any cigar afficiando in the area...

This place is Great! Good prices, great service, great selection. The owner makes me feel…read morewelcome!

They offer fair prices. Staff is friendly. Decent selection. Not a bad local liquor store.read more

Such a beautiful cigar lounge. You have the high end feel, with very reasonable pricing on cigars…read more They have two main sitting areas, both are big, comfortable and well ventilated. I come from Queens specifically to this location because of how enjoyable it is. Plenty of TVs that are playing Sports / News pretty much anything you want on, you can ask. The biggest thing to me is how well ventilated it is. I've been to cigar lounges that clouds of smoke sit in their air, making it very uncomfortable and stuffy. Matador has very high ceilings, and a great vent system that even in a room full of customers, smoke is gone. The staff is also very helpful and accommodating. Matt is super knowledgeable about cigars. If you describe what you like, he can give you plenty of options to choose from. Ashely is super on top of things, asking if you need another drink / making coffee and expresses. She's the perfect person to be helping customers to enjoy their time there.

The best selection of cigars! Austin, Harrison and Dave are very knowledgeable and quick to help…read moreand recommend Cigars. My go to spot!

super friendly staff! nice quick convenient fast stop! definitely will be coming back! very cleanread more

Great little smoke shop with vape juice and cigars. It looks like they are expanding into the next…read moredoor so they will probably have a wider selection soon. Very clean on the inside with a cigar lounge in the back. Also has random chips and drinks.

I don't even know where to begin because I'm honestly still so grossed out by this whole…read moreexperience. I went into Green Flower Wellness in Bayside on a whim. I knew exactly what I wanted - Rove 510 battery. Instead, Moe kept pushing me toward a Fernway battery. I told him what I wanted, but he insisted the Fernway was better. It was more expensive, but I figured maybe he knew what he was talking about. It had a cap, seemed more hygienic, so I trusted his recommendation and bought it. I also picked up a Jaunty Green Crack cartridge. A few days later, something happened that could have been seriously dangerous. The battery was OFF and sitting in my husband's pocket. Suddenly we started smelling something burning. We looked all over trying to figure out where it was coming from until my husband realized his chest was getting hot. We pulled the vape out of his pocket, and the entire glass cartridge had shattered. Oil was everywhere - inside his pocket, all over the battery - and the device was literally sizzling and smoking. We ended up throwing it into a bottle filled with liquid just to stop it from smoking. It was honestly terrifying to think about what could have happened if we hadn't noticed it when we did. That night I went back to the dispensary and spoke to Moe again, and somehow that experience was even worse than the first. He could not have cared less. No concern. No apology. No "I'm so sorry that happened." Nothing. He basically shrugged his shoulders and acted like it wasn't his problem. When I asked to speak with a manager, he told me nobody was available and that it wouldn't matter anyway because they'd just tell me the same thing. Look, I understand products can fail. That's not even what upset me the most. It's the complete lack of human decency. You convince me to buy something I didn't even come in for, charge me more for it, it fails in a way that could have seriously injured someone, and your response is essentially, "Not my problem." You can't even stand behind your own words. At the very least, replace the destroyed products, offer to contact the manufacturer, or show even an ounce of empathy. Instead, I walked out feeling like once they had my money, I no longer mattered. There are so many dispensaries in Queens that actually value their customers. I chose this one on a whim, and it was a huge mistake. Between the pushy sales tactics, the lack of product knowledge, and some of the worst customer service I've experienced in a long time, I will never be back. This experience just left me with such an icky feeling. Do yourself a favor and spend your money somewhere that actually cares about the people walking through the door.

Staff very helpful and quality of products good ! Definitely New Hyde Park location is the place…read moreto go and shop !

first time here... a tale of "three doors" unassuming storefront in a stripmall next to an urgent…read morecare. Walk in the "first door" to the shop, looks like a boring convenience store. Walk into the "second door"... ohhh ok. A bedroom sized walk-in humidor, broad selection at typical NY prices. Padron, LFD, Fuente's (like, lots), La Gloria's, Plasencia (also limiteds), Upmans, My Father, everything... for all palettes. Guarantee you'll find something. Paid Sam, who knows his stuff, hands me a loyalty card (LOVE an ol' fashioned program like that)... Where is the lounge? Well, thats through the third door past the 'bedroom' humidor. It was a hot gross Sunday morning in August, seeing this lounge area was like an oasis. Dark, cool, and quiet except for a couple gentlemen. Cut and lit the stick, which was an older offering, but in amazing shape, perfect. I'll find myself in this area more, and will deff be back.

Super nice and knowledgeable staff, really amazing selection for a brick and mortar store with…read morereasonably priced sticks. Lounge was nice for catching the football games.

Awesome shop. I highly recommend it…read more Owner is really knowledgeable and friendly. They carry really great inventory and have a huge selection. Best vape shop in the area!