After having been a member since 1999, I have reached my limits with your level of incompetence. In…read morethose 26 years we have filed less than 5 disputes all typically less than $100. Walmart Auto in E. City charged us for 4 tires they refused to install but took the $1254. anyway. Walmart is refusing to accept responsibility, despite proof that we never received these tires. A fraudulent charge against them was filed with Navy Fed on May 23rd. Despite my loading email after email showing we never got these tires, I have yet to receive a call back from someone in disputes. Almost a thousand dollars has been stolen from us & NFCU doesn't care either. I spoke w/someone at the CS line last night named Casey who I requested that he send an email to his boss regarding my less than satisfactory experience with this. I highly doubt that was even done. It's been almost a month. Someone has stolen my money & Navy Fed is supposed to have our back, but they have clearly drawn a line in the sand that they are on Walmart's side. I know my $52k in their bank are drops of water, but this is an ocean filled with my tears because y'all can't get it together. We are in the process of moving/retiring & buying/selling homes so that $1k can be used in a far more important way. If you value customer service, take your money somewhere else. We will be doing the same soon as we're settled in our new home. Thanks for nothing.

Horrible branch- service is lacking and workers inexperienced always having to call someone for…read morehelp. Manager is rude and he lacks leadership. Nothing gets resolved

My account was compromised and navy keeps telling me they need verification. It's an old account I…read moredon't use and they let someone who wasn't me get a credit card. I'm trying to fix it after they submitted fraud report they said I had to talk to security for verification. I was on hold for 3 hours! I gave called 4 times abd they won't get this fixed im being compromised and they expect me to be on hold over 3 hours! Not okay! No one use them!

I've been a Navy Federal member for about 5 years now, and I couldn't be happier. The level of…read morecustomer service here is outstanding. While a majority of my banking is done online there have been a few times where I needed to come in and have a member service rep assist me. I needed a small personal loan and Jessica helped me. She was THE BEST. She was very sweet and personable. I loved how she walked me through the loan process and answered all of my questions. It's people like her who make me want to be an NFCU member for life.

Since my first review the drive-thru area of the bank is no longer available... non existing. So…read moreall they offer is teller banking inside only. And the hours of operation are Monday through Friday from 9 a.m. until 5 p.m. However there is an ATM drive-thru as well as one walk-up ATM. This Branch offers full service banking inside. And there is usually at least two teller's available to assist customers that come in. The tellers are super friendly and they always ask me if there's anything else that they can do prior to ending my initial transaction. The parking lot is fairly small whereas a lot of customers / traffic doesn't come through here quite often. I'd recommend you bank at this location if you are in the area but if not the next full service Bank of America that includes banking inside as well as banking in the Drive-Thru is about 5 minutes away. Have fun and enjoy life

This location is the only one near Kempsville that's open on Saturday. Quite disappointing service…read moreon the day I needed a cashiers check. It was 20 minutes before 2pm closing time on a Saturday. There were already 4 people in line when I got there. There were 2 tellers. By the time they helped one more, the gentleman teller decided to walk around chit chat with his colleagues instead of helping people in line. It's like where is service nowadays? No one greets you anymore, people take their good old time, this isn't Georgetown cupcakes where you want to create the illusion of demand by allowing long lines to form!!!!

Horrible service. Lack of professionalism by leadership. They have a problem with stereotyping…read moreindividuals when it comes to verifying identification and large deposits.

Our family loves Navy Federal Credit Union and in particular this branch. They finally finished…read moretheir remodel and it looks great. Their employees are always very friendly and accommodating. You always have a friendly person helping you either on the phone or in person. Very competitive car loan rates. Definitely deserve five stars!

The Branch Manager of the Bayport Credit Union at 770 Lynnhaven Parkway in Virginia Beach is a top…read morenotch fellow. He answered all of our questions and matched the George Washington Carver Post 81 of the American Legion with the most appropriate banking needs for our 501(c).19 organization. The commander of the post salutes you.

From the owner: Be happy, healthy, and financially wise with BayPort Credit Union. From the shipyard to backyards,…read morewe've called Hampton Roads home for more than 90 years.

This is one of the best run banks i've ever been too. They Service I receive every visit is upon…read morethe best you can get. The staff is very friendly and they work to help you get the best deals on all your banking needs.

The rep new exactly how to help me and what was best to open acct wise and very very politeread more

Great service and great friendly staff . The staff helped me make more money with my accounts.read more

This is a really really nice bank location…read more It's fairly central and easy to get in and out of with multiple entrance points and location at a red light intersection. Lots and lots of parking, brand new and nice inside, friendly staff and a great waiting area, and lots of space in the drive-through lanes.

This is not targeted to a specific location . But please do not use Navy Federal Credit Union. Such…read morea rip off ! I closed my credit card because I had enough credit cards and they posted the yearly charge for having the card.

NFCU is the best bank ever! I've opened a student checkings and savings account here after high…read moreschool. They send your debit card in the mail which your receive in about 3-7 business days. If you want the one that goes on your keychain you have to request that separately. I also started my first and only credit card here too. The nRewards is great for those who are trying to improve their credit or just need some $$$ in case of an emergency. You can set it for a certain limit which is good for those who are tempted to spend. I got my dad to open an account here too. He doesn't speak English and we had a Laos translator speak to him through the phone and made everything so easy! I did my car loan through Navy Federal. It was fast and easy, you can even do it online. I was able to get a great deal and incredibly low APR. I use the NavyFederal mobile app on iPhone all the time. The eDeposit makes it convenient for me to deposit my check by taking a picture of the front and back. It usually only takes about an hour to a day for me to have the money in my bank. The employees here are really sweet and patient. If you ever have any questions or concerns they are eager to answer and help you.

I recommend you always go inside when you come to this location they are very fast at the tellers…read moredesk. The drive through and walk up ATMs are very slow. The customer service inside is always polite and professional, there is always someone at the front desk when you walk in to greet you and answer any quick questions you may have and they always have candy :)

This branch is huge and well maintained. Customer service…read morewas phenomenal from the moment I walked through the door. There is also a lot of tellers so the lines go by pretty fast. I was in and out in less than 15 minutes.

I was submitting a cash deposit inside with a teller. They don't count by hand anymore which is…read morefine usually.... but Their machine didn't count the correct amount - and it automatically deposits cash inside. So the deposit wasn't the correct amount. The cashier Refused to recount - terrible customer service and now I'm out $20. The representatives don't seem to care in general. They allow people to take videos inside while in line - which seems like a major breach of privacy, and confidentiality. Definitely not a branch I'll be revisiting. Go to the other local branches.