this is the closest rv store near me and it was still an hour away. i came here for a replacement…read morefor my 30 year old motorhome converter so i definitely had to go out of my way to visit this place, but it was necessary. when i first arrived, nobody was there to greet me for about 5 minutes, but i figured they were busy so took a look at the products they were selling as i waited. james, the owner, was available to help, and he seemed nice when we first started talking about the part. but as the conversation continued, he started to become a little more condescending about my knowledge of my rig. eventually, he pulled a converter from his stock, but kept it behind the counter. so i was unable to review the specs myself. then he said he would have his wife, lisa, come out to help me in a moment. he left, and i was alone in the store again for maybe 10 minutes this time. when lisa arrived, i began asking her questions about converters, she seemed knowledgeable, and she seemed to be a lot more willing to find answers for me than james. she was friendly and warm and it was a lot easier to chat with her than her husband. james came in a few minutes later, seemingly upset that i hadnt bought the product yet, saying "what? you're not gonna ask about the price or anything? you're gonna talk to my office lady?" first of all, the disrespect to his wife was absurd. especially in front of a customer. secondly, who in their right mind pays for an expensive piece of equipment without making sure its compatible with what they have? its important to note at this point i have only seen the converter and the info that is printed on its label, which is input/output voltage, watts, make, model, and amps. and warnings of course. there was no indication of what battery system its useable with. so i asked james if he knew, and he didn't. how weird that you would be willing to selling an expensive product and not even know its specs. he referred to the packaging it came in to get this information. offering it to me, like i was suspicious of the validity of the converter on its own. the box was not the problem!! i was trying to get info on the converter to make sure it wouldnt ruin my 30 year old rig. and he was extremely defensive that i had the audacity to ask about the product??? he found out its compatible with apm, lead acid, and lipo4. so with that in mind, i needed to know if the item does trickle charging for the lead acid. james, in snot nosed kid fashion, read the entirety of the box aloud even after supplying the information i had asked for. it smelled like the attitude of someone that just sells products without really knowing its quality. at the end of all this, i asked lisa how much the converter was and i decided the experience with james wasnt worth $500+. im sorry lisa has to be talked down to by her husband like that, especially in front of strangers. what an ugly attitude.

Most honest company I've been blessed to find! Fast friendly group and help with correcting…read moreanother company that charged us some work but did not file warranty ! Cant say enough about this amazing company !