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Town Around

5.0 (4 reviews)
Closed • 10:00 am - 2:00 pm

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El Eden - Look ma, 1hand!

El Eden

(22 reviews)

This is an HONEST review. From really pissed off customers. (Group of 4)…read moreI really wanted to tear these guys down.... But The Guides pulled me out of my rage. Reason for the RAGE you ask??? I will tell you Quick fill in.... We purchased the tickets from a VALLARTA ADVENTURES booth while in town. 4 people at $44 each = $176. The sales lady only wants $100 cash and I am to pay the remainder once we get to the location. All of this information is on my recipe. Purchased the 10am start time / slot. We are to be picked up at 9:45am, but told to arrive 15minutes early. So we did. 10:05am rolls around, we start to panic, so we call the # ..... "Your driver will be there soon" WILL HE BE IN THE PREDATOR BUS WE HAVE SEEN AROUND TOWN?? "Yes, he just passed your stop" Driver arrives 10:10 ish in a little beat up van and proceeded to tell us that WE WERE LATE. He takes my ticket/recipe and immediately starts trying to get $$ out of me. I say NO, I will pay once I get to the location.... We proceed to argue for another 10 minutes...... It's now around 1030am..... We then start to drive and he pulls over. Gets out and calls someone. Gets in and starts demanding cash. We again get into it. He backs off after I tell him, I'm not doing Any business with a driver! I'm about to get out and cancel. Over the next 1.45 hour we pick up 7 or 8 other people on this tour...... 2.5 hours later (1220ish). we arrive at Eden and I'm ready to beat this MFr all the way back to town. He knows it, hell every person in the van does. From the second we got to Eden we were rushed. We got 20 seconds at the chopper location. Shoved directly into the gear required and I made a comment or two. The guides pick up on the NEGATIVE energy and start to do damage control. This driver must be a problem cause they say something like... "Don't be mad at us, we just work with that guy" We proceed to have an AMAZING 45 minutes of zipping through the jungle. 10 lines that was the perfect length and height for my rookie kids. My partner and I on the other hand... We have done some big zips... And this was a disappointment for us. No upside down, no repelling, no waterslide.... Just 10 simple Ziplines. This is more of a jungle HIKE with a couple zips in-between. It was super Hot and humid. We are dripping sweat from every pore. (3 groups together). We are all talking about the pool. I want to point out how professional our 3 guides were and how quickly they got me (and my family group) back into FUN mode from HULK SMASH mode. We wrap up the Zipline and I kid you not, the moment we get unhooked from the zip, the photographer is on me..... I tell him to BTFU, I am Hot and I just want in the pool.... Another small fight starts and I tell him, I'm not interested in anything if he says another word to me. We proceed to swim, but again being rushed. The brochure says we get time for swimming, food, photos and to see the Predator movie set. Nope.... We had 20 minutes tops before that same Fing driver was rushing our group back to the van. I only got to see 2 of the movie locations. I got 75 pictures of my family for $75 The only upside to being rushed. I was able to basically name my price. $1 a pic VS $4 that he wanted. I wanted to 1star this place, burn it down. But the rest of the staff went out of their way to damage control.... And it worked. I'm not so sure that everyone experiences this, but I am Still massively disappointed. Sadly, I will probably never get the opportunity to see the movie set again. I have a 12" Predator Tattooed on my arm. My favorite villain. I wanted this to be amazing. Instead I'm venting on Yelp

We had an amazing time zip lining! There were 10 lines which went from easy/slow to faster ones…read more There was a clean and fresh water pond at the bottom which was the perfect finish after all the excitement and sweating. Last but not least, our guide, Fernando (the guy in the picture), was absolutely great!! He was so funny, good at explaining, kind, and just made the experience special for everyone. Make sure to ask for him! And also, don't forget to tip! These guys live off of tips since the company pays them next to nothing.

Chico's Dive Shop

Chico's Dive Shop

(12 reviews)

If I could give negative stars, I seriously would. This is one of the worst experiences that I…read morehave ever had with both diving and customer service. We were in Puerto Vallarta over Christmas where my 17-year-old son was going to do his open water certification. He did his first 2 dives with Silent World Divers (who, by the way, are AMAZING: professional, gracious, honest: everything Chico's is not) but was not feeling well on the scheduled second day. We scrambled to find another SSI dive shop, and Chicos said that they could take him for his third and fourth certification dives. We clarified that with them both on the phone and it was clearly written on the receipt when we gave them our money. Then ensued a comedy (or, rather, tragedy) of errors. We were told to go down to the peer and look for Eric on the Chicos boat. We could not find the boat, but overheard some other people talking about Chico's and they turned out to be other divers on her trip also looking for the boat. We finally found the boat, and after we had left the pier the sole dive instructor on the boat introduced himself as Raul. I quickly piped up and said, "I thought we were diving with Eric." "Eric's not coming," Raul replied. I explained that my son needed to get his SSI certification, and Raul said that that would not be possible because he himself was not an SSI instructor. Eric was the only SSI instructor at the shop. Raul then said that my son was welcome to dive, even though he wasn't yet certified, wouldn't get certified, and there were four other divers (in addition to us, at various levels of training/certification) also on the boat. I protested, as we were leaving in a couple of days to fly back to the Pacific Northwest and this was my son's one shot to get certified. Then Raul offered to have Eric sign my son's checkout form, even though Eric was not on the boat and would not have witnessed any of my son's skills. I I observed that that was terribly unprofessional, and after some further back-and-forth we requested to go back to the dock without diving. I would have been willing to chalk that up to an unfortunate misunderstanding, except that when we went back to the dive shop to get our money back they refused to refund it. We spoke to Eric on the phone, who said that we had been given an option of diving, but that it had been our decision not to proceed. I reviewed multiple times that we had specifically signed up for SSI certification and that they were unable to provide that, but he steadfastly refused to refund the money for the dive we never did. I am a very kind person, and it takes a lot for me to lose my temper. I probably raise my voice once every 2 or 3 years, and this was the once every 2 or 3 years. I was very forceful and saying that if he did not refund my money, that I would write negative reviews on every review site that I could find documenting what happened that day. He finally relented, and told me that I would need to come back to the dive shop (which was very distant from where we are staying) in a few hours when he was able to get there. I pushed back again saying that that was not the way we wanted to spend our vacation, and this led to an approximately 1 month ordeal of back-and-forth and supposed transfers of money that finally came through a couple of days ago. So I would say that if you do not value safety, honesty, or integrity, you might want to dive with Chicos. Otherwise, go with Silent World.

We booked this with our hotel, Villa Del Palmar. Was a bit apprehensive after reading reviews but…read morefelt we would give it a try. Arrived early at the pier and spoke with two of the boat taxi guys who said they would let the dive shop know when they arrived. Right on time Eric and one other gentleman showed up to offload gear and park their truck. Walked us down to the boat and off we went. We had an excellent time and Eric did a great job with us. Give them a try.

Town Around - atvrentals - Updated May 2026

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