Terrible service, denied warranty services on the Ram. Would not go to this dealership again.

Just wanted to give a shout out to the team at Towbin Dodge for getting our deal done especially Qais and Anthony for all of their assistance read more

I was in search of a new car ..knowing that there was a shortage of available cars on the market. I went to Sahara Dodge I went to prestige Dodge and then went to Towbin. I recognize I'm not the easiest individual to work with... But my sales rep was fantastic. He might have been young and age. But he had patience, And knew how to handle the situation My deal was better than I was getting offered at the other 2 dealerships they weren't even Willing to negotiate. DJ, the sales manager measure stepped in to assist with my deal. He took his time and took his time and didn't feel like the stereotype of pump it's stereotype of pump and dump to get me the sign and get me off of the property as soon as possible. I felt welcome it was no pressure. It was a fantastic feeling and a wonderful car buying experience. Not Telling you to go there 1st. go to the other places 1st and then let Tobin have a swing at making a deal with you read more

Towbin Dodge Ram - My new car - Auto Repair Near Me - Henderson, Nevada

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Allowing my fingers to navigate the internet came across nice looking Hell Cat at Towbin 275 Auto Mall Looking at the price, look like a great deal, THEN the hidden fees. Next thing you know you're paying full MSRP. Next to the fees they state optional ( meaning in my world you need to take it), try to get an explanation on those items and I felt like I was trying to pull teeth from a new born.. Basically when dealing with these guys watch out for the old bait and switch and hold on to your wallet.. if they know you have money it's like swimming with sharks Taking my business else where, I recommend you do too. read more

Amazing experience! The lease was over on my husband's truck and we had a great experience with this dealer in 2019 so we wanted to give them our business again for our next purchase. Amy in finance was incredible to work with, she was so nice and made sure all of our needs were met. She got us into a brand new truck without breaking the bank, thank you so so much Amy! I am referring everyone that I can to you! read more

Be ready to be overly pressured, and talked down to when attempting to negotiate reasonable numbers. When you ask to have a few hours to grab lunch and think it over you will overhear Paul mention to his co-workers behind his desk "little f*cker" as you walk out. Go to any other dodge dealer in town. read more

My parents and I went for some casual test drives. It was one of those (If the deal is right) we will have a new car kind of days. BUT not at all desperate or in real need of a vehicle; Pops definitely had the car bug even so. We pulled up to Towbin. The staff was friendly, and every employee who walked past us spoke and offered assistance as we casually walked the lot. Once we found the car of choice, Vance was our guy! He's chill yet knowledgeable of the vehicles. He's not pushy and will work hard to get your desired deal!!! No gimmicks and lies. No drama. Pure professionalism at its best! But that's not it. The same good vibes carried on to financing; Freddie was pleasant and offered my parents the best customer service for a seamless transition! Ask for Vance and Freddie! These guys are the real deal! read more

Towbin Dodge Ram - Durango - Auto Repair Near Me - Henderson, Nevada

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Worst dealer to deal with. I have called numerous times, dealt with the general sales manager, sales reps. They are all dishonest people. If i could give this place negative stars i would. Horrible experience. I called due to price being within my budget. They lied on the phone that the cars battery was dead and the reason why they could not sent pictures or details. Now onto following day all their prices sky rocket 10k from the price i had agreed to pay. Sales reps pretend they are working with you and never reply. All because they did not honor the price that was listed. Stay away if you dont want to be scammed or lied to. read more

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Painless transaction - smooth , easy and efficient. Vance R. was great. Wasn't pushy took the order with professionalism. Made the transition to James B. in finance simple. Both men were professional , courteous and experienced. If you're looking for a Dodge product , give that team a shout. - #SatisfiedCustomer read more

Well, I needed a driver side mirror for my 2013 dodge ram. I had called last week and spoke with Johnny. He got me set up with a reference number and a bit of a discount. Then I called today the 25th if October and spoke with Tony. I needed a switch assembly for my directional signal as mine would not shut off when I completed the turn. So anyway went down to the parts house today with both my reference numbers and Tony got me hooked up. Thanks Tony. And thank you Johnny as well. I will be the end of the week to pick up my mirror. By the way, the switch assembly was an easy install! read more

What can I say it's a car dealership we brought our car in because it needed to be fixed and they ended up selling us a new car so I guess they're great at what they do and now we have an even bigger car payment so I guess my advice is just know your limit and Stan fast and let them know when you're dealing with the sales person you want to know how much the payment is including the warrantee that they're going to offer you because that's very important they will I do that after you've already set your price overall good experience I suppose read more

The worst experience! Especially after the trauma of having to get a new car due to an accident that totaled my car. I've been paying for a rental while waiting for my insurance payout. 5 weeks later it comes. I've been doing research and spoke with Towbin prior to going there with an appointment to see this particular car that they had online. I get there, test drive it, negotiate the price and buy it cash. I sign all documentation the car is mine. I'm good to go. But they tell me that the detail department is only open from 5 AM to 1 PM and since it was after 5 they will have it detailed 1st thing in the morning. And they will call me when it's done. Julian was my contact but not the person who sold me the car. So the next morning I'm texting Julian and not getting any response. I'm calling the office they keep telling me they're going to give him a message, but he isn't calling me back. Finally, I have to get demanding and now it's about 3pm. I finally get a hold of him and he says he regrets to inform me that the car they sold me the day before was already sold to someone else two weeks prior. He says he wants to make this right and get me in another car. Although I was very distraught, I tried to be understanding and say OK I'll see what you can do. Mind you this is on a Thursday. So on Monday I go up there again because he tells me he has a car that could work I get there & one of the other sales lady tells me the same thing happened to one of her customers, she sold them a car she didn't know was for sell. Smh anyways, it's at one of their other locations so we have to go over to that other location, but when we get there the car is sold as well. Back to the drawing board.. then all of the cars that they are suggesting for me to look at are double the price of what I paid for the car I bought and has about double the miles as well, and then they're suggesting I finance these cars that are double the price the car I bought and double the miles. all while I'm still paying $80 a day on a rental.. so right before I leave the dealership yesterday after being there for a few hours, they suggest another car a Sorrento that had more miles in the car bought and was double the price. Being the desperate position that I am in, and after talking it over with my husband I said, OK let me see it, can I test drive it? They said that one won't be available for a week smh! And you can't even test drive it or see it. Beyond frustrating. So OK fine I'm like "I can't test drive it I can't even see it but listen if we can make a good deal on that car then I'll take it." So I let them know today that I'm interested in that car that isn't available for a week and he tells me it's sold! How is it sold if yesterday it wasn't available for a week?! Why did you have me come down there to see the Mitsubishi and when I get there it's sold?! How come I bought a car, test drove it, paid my money, I have all the documentation and receipts, but you sold it to someone else, or sold it to me when it was already sold to someone else? Very very unprofessional, very unorganized. So finally, I asked for a refund he tells me he'll call in the office before he comes in the morning to get my checked cut so when he gets in at 11 it'll be ready, but here it is 2:30pm Check isn't ready. I still have this rental I'm paying for. I don't have the car I purchased, and I don't even have a suitable replacement. I have been screwed by this place, and although they talk kind and sound like they care. They sweet talk you while they screw you. They do not care how you feel, or how their mistakes can mess up everything for you, they didn't offer me anything for my inconvenience, for this costing me more money, for wasting my time, or for me, being deeply disappointed time and time again with empty words and broken promises. So as of now, I'm paying on a rental, don't have a car (although I bought one) and haven't even received my money back. Stay clear of this place! I promise it is a complete waste of time. Only regret of 2023 is ever walking into Towbin!! I wonder if I need to seek legal advice. read more

recently sold my car to Towbin Dodge, and it couldn't have been a better experience. Right from the start, the professionalism and transparency of the staff were evident. Rocco and Juan were particularly helpful, offering me a fair and competitive price for my car without the hassle. I appreciated their honesty and felt they genuinely delivered the best possible experience. For anyone considering buying a car, I highly recommend Towbin Dodge. Their customer service is exceptional, and they truly value your time and business. A big thank you to the team for such a pleasant experience! 10/10 read more

1 star because I couldn't give zero. Purchased a new vehicle 15 days ago. Added bed liner & 5th wheel hitch & MOPAR running boards at the dealer. Returned today to pick it up. It's NOT ready. 15 days to do a bed liner? Then the hitch needed to be installed! Not to mention they couldn't even find MOPAR running boards to install, so that wasn't completed either. Your time means nothing to them. Your money is all they care about. Avoid like a plague. read more

Horrible experience today! Andre is so lack of care and customer service. All about money. Now all of a sudden they don't provide shuttle for oil change. No car wash because it Was an extra one hour wait on top of The other 2 1/2 for the oil service with the appointment made. Terrible. read more

I would give zero stars if I can. Our car is under warranty and we brought it there for an engine light on which is for a spark plug. And the service advisor (Floyd Dodson) tried to scam us for $1700 which he told us that we had a bad gas from Costco and they need to drain the gas tank and the warranty is not valid since we put "bad gas". We took our vehicle back and replaced the spark plug myself. And it's good. NO bad Gas like FLOYD LIAR Said. Definitely not buying a car from dodge again and their warranty. Highly NOT recommend! They just want your money. Horrible Service! read more

Extremely pushy sales team. My wife and I recently purchased a new car for her. In our search we spent multiple weekends going to every dealership in the automall and every other dealership worked well with us and took our answers of "we're going to keep looking, but can we please have your card if we come back". After looking at some of the cars available and trying to leave the sales person's card was inside so he had to go get it. He came back out with his manager and no card. I again said I was leaving and I'd be happy to take his card. They left again and came back as I was getting to my car with another manager trying to bring me in to run some numbers. Its almost like they were trying to trick me into buying a car from them. We ended up getting a new Lexus RX350 from Lexus of Henderson and they were great! The VW and Land Rover guys were really great too, we just liked the Lexus more. The reason I feel compelled to write this article isn't because of that buying experience though. My previous car was a 2016 Challenger from Tobin Dodge. I loved that car. But, I have blocked 6 of their phone numbers because they keep changing them and I have unsubscribed from their emails multiple times. I'm sick of the spam from them and I cant take it anymore. read more

The service center at this place is horrible. I've had two other bad experiences here with them upselling unnecessary services and was forced to go back there since they had the part for a Ram Fuel pump recall. They have about 20 people standing around in the check in bay and no one helping to get the truck checked in, too busy with their personal conversations. Since I've had issues getting the recall done I called FCA myself to book the appointment way in advance. I get there and the service manager stops the SAnfrom competing the check in and tells me he don't care what FCA booked and that the parts he has are for his book of customers. He was rude, condescending, and could care less. Offered no solution. If I were you I would run away from this dealer at all costs. Desert 215 needed up having the part and took care of me right away. read more

I give this place 5 stars especially Qais and Amy they really went above and beyond they made everything so simple I would definitely recommend you go see Qais and Amy when you are after you're next car or truck .....awesome read more

Towbin Dodge Ram - Auto Repair Near Me - Henderson, Nevada

Just purchased my 2023 Volkswagen Tiquan. Alex was AWESOME! Go see him guys! he's funny, well knowledgeable about their used cars, and not aggressive. read more

Working with Dezy was amazing! She cares about the people and wants to make sure everyone receives an exceptional experience. She showed true leadership in her role and made me feel like a part of the Towbin Dodge family. read more

My mom bought a truck. Rim was bent. Took them a month to replace two rims. When I went to pick it up for her as she had surgery, I couldn't even get into the truck because the fob was broke. Went and got the hit aid told him I can't get it. He said he would talk to a manager and. On my way! Back on Tuesday because it was a holiday. Anyways, they have not fixed it and seems like they don't plan too. They don't take accountability. They don't even care to fix it and gives her the runaround by transferring her, read more

WOMEN, DO NOT GO THERE ALONE! They screwed me over so bad, had 5 guys on me like white on rice. Wouldn't give me my keys back to my car, instead it was like "oh, we'll give you a ride to get your paperwork at your house". "OH, we'll get your drink for you out of your car". Had a car picked out already, let me test drive it to the end of the street, LITERALLY!, Gas tank was on E. When I wanted to call a friend, they said "It's a brand new car with 21 miles on it, we have everything on your list, your payment is the same but its a new car". Wanted me to gong the bell, I was literally in tears. The high pressure tactics they use should be against the law. A month later after calling them over and over after not getting proper paperwork, they called me back in to sign different papers and more money. My original car that was traded in was no longer available. I had to take my car in because my drivers seat keeps lowering on its own almost causing me to wreck. They said they replaced the adjuster or something but within two days it continued to slip. Took it back, they claim they can't duplicate the problem. I've started keeping a log and will be sending it to Dodge, Chrysler and an attorney because if I have a wreck, I need it documented that this car, STILL UNDER WARRANTY, has not been fixed. DON'T GO THERE! Especially single women! read more

Towbin Dodge Ram - Seat Slippage Log - Auto Repair Near Me - Henderson, Nevada

Hands down one of the best car buying experiences I've ever had. I'm am beyond happy with my new Ram!! From start to finish Jose and Brian did an amazing job making sure I got my dream truck. Big shout out to you two! We are officially a Towbin family now! Big big thank you! My daughter and I are so grateful. read more

Towbin Dodge Ram - Auto Repair Near Me - Henderson, Nevada

Towbins service department is probably the worst service department I've ever dealt with! We have bought a few vehicles from Townin Dodge and it seems like they're just getting worse and worse!! My truck has been sitting at the dealship for a week now and has yet to be looked at, they won't even take our calls and when we go in to talk to someone we're getting blown off constantly standing around waiting for someone. The service manager Steve won't answer a call, won't return a voice-mail and won't speak to us. Spoke to the man once and all he did was blow smoke up our asses with false promises. The. Worst. read more

I purchased a 24 Dodge Ram in mid October from towbin Dodge ,which is by far the best Dodge dealer to me.Their sales department and customer service is outstanding .Just recently I received a package from them with a note saying we got you covered for any situation. The package was a touch up paint kit.I couldn't believe it! They are pretty expensive item, a must with a new vehicle .Thats what sets Towbin Dodge above other dealerships.It's small thoughtful things like this that have a big impact on me.Thank you Towbin Dodge I'm definitely purchasing my wife's next truck from you!!! read more

Towbin Dodge Ram - Auto Repair Near Me - Henderson, Nevada

I would definitely be going back here! Thanks Christian Valle for helping me out today, you were really helpful. You took the time to explain to us, to call whoever you needed to, and you were able to change my tire and give my car back on the same day, some other dealerships might think that it is a miracle you guys were able to do that!! Thanks tons, I will rather drive 35 minutes out of my way so I can have great service and my issues solve by actions, than going somewhere else that will not even try to do something. Service Advisor Christian keep the good work, I will definitely recommend you guys and be going back there! read more

Towbin Dodge Ram - Auto Repair Near Me - Henderson, Nevada

The absolute worst! My pops sent his truck in to have his window fixed last Friday and we are now on day 11. He kept calling to get answers and no one would call him back! Kept giving him the run around. They told him today ( after he got a manager on the phone) it would be ready in two hours and they will let him know to come get it. No one called him and now they are closing, and now we're going on day 12 tomorrow! This place has the absolute worst customer service and service debt. They just lost all Our family and friends business! Do not bring your vehicles here read more

I came on Wednesday, April, 13th, 2022 around 12:35pm. I wanted to check out the Dodge Ram trucks they had available. So I took my 2017, Honda, Accord, Sport Limited and the gentleman Jose brought it to the back for an appraisal, mean while I was looking at different trucks. The Sales Manager Jose, Tiny, and Razmal, my main sales guy was Sales Manager Jose Hernandez, he was legit easy to deal with and very understanding of my price range and situation and very professional. While looking at trucks and nailing the one I wanted, the back office management wanted my payments to be higher than what I wanted to have it at and could afford to give. During this time I explained once more reasons why I needed my payments to be at a certain area and if I couldn't I would just leave and return another time. So as we couldn't reach an agreement, I decided to head out. I was stopped and told about leasing a truck with the option to buy it at the end of the lease. I decided that was a good route to go due to a more affordable rate, plus I could buy the truck for 20k at the end of the 3 years. So the truck wasn't at Towbin at the time, but Desert 215, Jose did a favor by giving me my Honda back, so I could go do what I had to do with my family and he would just swing by later in the evening with the truck at my home. During the first week I had some issues with the backup camera and paint job which found out it was an overspray with these tiny dots over the truck and windows that would smear. I was told by Jose that this was sap from my pine tree. I had the tree removed and detailed the truck and still the white dots would return. I took the truck back to Towbin on Tuesday, April, 26th at 0700 to have their maintenance Department look at the camera and paint. They fixed the camera and had a 3rd party do clay bar all over the truck. We allowed the truck to sit overnight due to whatever was on the truck would return. Then on April, 27th, 22, again this bumpy sap like stuff was all of the truck again and brought back again on Tuesday, May, 3rd . The Service Director Manny was helpful, but they kept claiming that this stuff that was on the truck was tree sap. I had to explain a good portion of times that I do not own a pine tree anymore for the last 2 plus weeks and there is no tree near my truck. Plus before purchasing this truck I have had vehicles left outside for months due to construction and never had any of this weird bumpy sap like stuff on any of my previous vehicles. Even when I had a pine tree my vehicles would take up the entire driveway and nothing like this happened. They again sent my truck to a 3rd party they use and they came out claiming sap again, I have video proof 24/7 around the clock recording daily I do not have a pine tree nor is there a pine tree near my vehicles that would affect them. I kept telling them even where I work I do not have a problem like this period. I've never dealt with any issues at work with past vehicles or my wife's vehicle. I told them I am not looking for free details, fuel, oil changes, and any freebies or compensation, I just want to know what's going on with the trucks paint and why is it the last two rentals they had me use don't have the same issues at my home, but the truck does. And what's truly messed up is they were suppose to call me back with the findings on the truck and keep me updated as well as I was going to let them know if the rental vehicle showed any issues like the truck did. Not one call was made, I made numerous calls and attempts to have them reach me, but nope. Funny all said this was under new Management and they want to change it around. Yeah real positive change right, don't call the customer back, don't update them on the status, and what's truly ironic was I left messages for Debby / Dezzy, Bobby, Stephen Nelson, Manny per Ram Manufacturer Brooklyn who told me to call and get a update, so we could discuss further what could be done. Feels like once the deal is done they drop you. Only one who somewhat kept in touch was Jose Hernandez. read more

Bought a brand new charger 2023, a year later transmission went out, after that was fixed, a whole bunch more issues. These sales people are liars and grimey! What's funny is all of my service reports are all of a sudden gone, once I asked for them. I traded this car in only to get screw again, and they were telling me my car is going to auction they can't sell it, yet it's listed for sale on the website. 2023 dodge charger. Oh and on the carfax they don't have the transmission repair on their as well as the new issues, radiator. The cluster is bad on the dash, etc! Bottom line, stay away from this dealership unless you want to get screwed. Beware they are trying to sell the lemon to someone else black 2023 charger sxt last 4 of vin 5114 over 30k miles read more

Great service as always, what better than to get your vehicle serviced by the techs that have the latest tools and manuals from the engineers that created the car. Christian and Goran go to service advisors, great guys guys that know their cars read more

We had a great experience at Towbin Dodge in Henderson. Our sales associate, RAYMOND JUAREZ was knowledgeable and caring. He went above and beyond to accommodate our specific needs. We did not feel pressured or obligated. Everyone we encountered from top management to financing were friendly & helpful. It was actually FUN. Thanks Raymond, we will send ALL of our friends to you! read more

Towbin Dodge Ram - Auto Repair Near Me - Henderson, Nevada

Towbin Dodge has put my family in danger and they refuse to acknowledge/resolve this. My father bought a truck from Prestige Centennial early 2020, it's a beautiful 2019 2500 Dodge Ram. We were absolutely sold on this truck because of the large tires already installed on the vehicle, so we purchased it. Over a year later (about 2 weeks ago), we pack our entire family and some equipment for a long road trip to northern Idaho. On the way home, we notice the truck is vibrating severely and it is quite uncomfortable. As soon as we make it home safely, we take the truck into Discount Tire assuming we may need an alignment/balance. Per Discount Tire: These tires should have never been put on this truck and it was actually dangerous to even drive it out of the shop. The load index is significantly lower than the truck requires and the load index requirement is conveniently placed on the door panel to avoid mistakes like this. The low load index was causing the tires to separate severely, which is EXTREMELY dangerous to drive. If it was unsafe to drive this out of the shop, it has been unsafe to drive this passed year. These are $2,000-$3,000 tires that should have never touched this style pickup. To clarify, Towbin Dodge bought Prestige Centennial, so Prestige has absolutely no record of this sale due to the purchase not being made under their management. Therefore, the responsibility lies on Towbin Dodge and their current management, who previously managed Prestige. We know this because we've spoken with the polite representatives and general managers at Prestige multiple times who have admitted told us that Towbin Dodge has a history of lying about things like this to avoid the responsibility. Flash forward to today, we take the truck into Towbin's service department to be looked at for a possible resolution. Mind you, the truck has been out of driving condition for almost 2 weeks leaving my ill father without a vehicle, and they tell us to leave the truck for a day or maybe 2. They call back shortly after we leave and they confirm the mishap with the tires, yet still refuse to take responsibility because they say Prestige sold us the truck. So who has the records of this sale outside of myself? Not a clue. The company was sold to Towbin Dodge in December of 2020, meaning they SHOULD have the documentation needed. Especially since this was a pretty recent sale. I'm at a total loss, we cannot afford to replace these tires after only putting approximately 7,000 miles on the truck. read more

Towbin Dodge Ram - 2019 2500 Dodge Ram. - Auto Repair Near Me - Henderson, Nevada

I had a slow leak in my tire and service told me they had one and it would be ready for my appointment. I get there and they said my tire is discontinued and they don't have one. I work nights so I got to spend my sleep time waiting for these guys to figure their shit out. read more

This is the place where all Las Vegas finest crooks and liars gather under one roof. Previous buying proceed was a joke, when on every step of the way they want to take more money from for things and services that didn't exist. And customer service was horrible, very acidic people work there. I just walked away right before the signing. Oh, they were pissed. Recently was looking for a cargo van for business and couldn't find due to shortages. Website found one van on their location and I called them. These crooks wanted 10k on top of sticker price!!! 2 days later purchased van on another dealership in Vegas, paid full sticker price, but not 10k on top. Authorities should investigate that kind of shady activity. read more

I had an overall amazing experience with purchasing from Towbin Dodge. Qais is the best car salesman I have ever worked with and I absolutely hate the dealership process historically. Qais was Knowledgeable, he worked with me every step of the way to get me the right deal, and I felt like he truly listened and took care of my needs. if you're thinking about going to Towbin Dodge, just do it and make sure you ask for Qais! read more

Our Jeep died in the middle of the street 2 weeks ago and was accidentally taken to Towbin instead of Chapman and y'all it was the best thing that could of happened. Go here for your Mopar concerns or car issues that arise and ask for Goran. He will keep you updated and go above and beyond to ensure you leave happy. They fixed everything that was wrong with the car, washed it, went out of their way to find more wrong and fix it AND fill the gas tank. And you know with these gas prices that is a blessing. Go here ask for Goran! You won't regret it. read more

Bought a used TRX with a massive mark up that the dealer refused to even negotiate. I was in love with it so I gave it a go. Signed all paperwork and drove away. 3 days later I was notified that I had to come back and re sign everything with a 2% higher APR. Both the sales guy and the finance guy kept complaining about their employer and how outdated everything is and runs and bad of service they're force to provide to customers. I had to agree with them Towbin is running everything like it's 1997 all paper no screens. The last car we bought from Audi we signed all of it in a massive iPad like desk and we were out of there in no time. In a way I'm glad I was able to walk away from a massive rip off and that somehow the universe was looking out for me. My advice stay away from these guys. read more

My guy Julian Foutch helped us to get the right color of the scatpack we want that the other dealership dont have. They have all the colors and selections for SRT's, Scatpacks, Rt's, etc. Highly recommend this dealership bought 2 cars from here. Look for Julian if for your Mopar needs! read more

Dezreail I just wanted people to know what they are getting into with Towbin maybe for you and the employees that work there it is just a job... but for people like me when your employees don't do their jobs especially mechanics it can cost me my life or the life's of my children so I'm sorry if I post multiple times regarding this but to me it's extremely important and unacceptable. read more

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