Best job I ever had! With that said I am completely disappointed in their termination policies. I was fired in nesting my second week in and only being trained for 3 days, because of how I handled a shop customer. This woman called me slow and retarded. I responded with she was a wonderful person and patience is a virtue. Which she escalated when I responded with the "patience is a virtue" Now again I say this was my second week I had 3 days of training and was in nesting. So instead of telling how to respond to customers like this, they fired me! I reached out to their HR and they did nothing. HR Response I have reviewed the call. We must always remain focused and be professional at all times as we are representing both IAA and the provider. The customer was fustrated because she had to repeat the charges several time. Regardless of what the customer says we must remain professional. Possibly you could have said I am sorry, I am new and a bit slow yet. Thanks for your patience. Instead your chose to state patience is a virtue which was inappropriate and further fustrated the customer and caused her to escalate to management. The management team reviewed the call and as a result decided to proceed with discharge of your employment. I am going to support them in this decision. Thanks Lisa. Sorry it ended this way. read more