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    Total Eclipse Hair Studio

    3.5 (2 reviews)
    Open 9:00 am - 9:00 pm

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    6 months ago

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    Royals Hair & Beauty

    Royals Hair & Beauty

    2.1(9 reviews)
    0.1 km
    $$$

    Mackenzie always does an excellent job with my hair. Last week I had a great balayage-type colour…read more- roots, alternate foil colours, toner, treatment, cut and blow dry and so pleased with the result. Today, a treatment to thicken my thinning hair and a blow dry. Whatever my needs, she does a wonderful job. Lovely, friendly atmosphere. I highly recommend Royals Hornsby.

    After spending two recent visits at a cost of nearly $1,000 for those two alone, for my daughter's…read more15th birthday present from my husband and I, my daughter walked out with brown, blonde and ORANGE hair, and NOT blonde as requested in her INITIAL visit, some months ago, last year (not one of the two I am referring to here). From memory that visit was around the $600 mark for that also. Oh yes, and please note: The orange coppery color was put in by Royals in the first place last year! Using some toner which they stated that they really never know what color it's going to be at the end. Well, easy solution is don't use it. Simple. Their 'quotes' are literally on scrap paper (one guy tore the smallest corner of a pad at the front desk and then threw it in the bin after he'd shown me) or verbally only. So they can't be held accountable. So they've since had two separate occasions to get rid of the copper (always claiming that they had to look after the integrity of the hair - which was in a perfectly healthy condition to begin with, let's add!) - so they've 'toned' it last year - went orange in a huge band all across the top of a couple of months. Huge. Provably 10 centimetres approx. We've waited until her birthday for them to have another go at it as they promised to fix the orange up then. No. They said they could get some of it but not all of it. But one more visit and it would all be gone. But look how WONDERFULLY soft it was NOW (was before) and in SUCH good condition. wtf. Why can't they just do the job and not make her hair fall out like good hairdressers do??!! Isn't that why we're paying the big bucks??? So then onto making another visit - just two days ago. Unfortunately I couldn't get parking in time so let my 15 year old go in with her girlfriend, with a picture of the hair color she wanted (we were promised DEFINITELY get the copper out THIS time and a color would be no problem at last visit) - and was told hairdresser just couldn't do it sorry. Bianca would have to sign a legal document that would excuse the hairdressers from any liability if she had any breakage (how flipping scary for a 15 year old to be told that??!!!)) BUT hairdresser was SO EXCITED to be with Bianca on the 'journey of her hair'. Put in some OTHER expensive toner apparently - and ORANGE is still there in fact, more of it - put in some brown over the orange to tone it down a bit and look how soft and wonderful it is!! Again! $360 + dollars later, and she now has THREE steps in her hair at the back. Blonde, brown and orange. Looks atrocious!! Had the audacity to then ask my daughter to come back in, in another six weeks, to 'get rid of the orange band ..'. I just told her that we're not coming back. So then she said "Eight weeks"? I said, look, we've spent, just these last two visits nearly $1,000 for her 15th birthday and you still can't manage to give her the color she wanted!! Plus she's still got the orange band that you put in last year. We're not coming back . Maybe for Christmas (I put that in because I didn't want to upset my daughter who was listening but we won't be going anywhere near the place). Their quotes to me were completely useless, and their utter ineptitude in coloring and toning were jaw-dropping. An ENORMOUS amount of money for completely the wrong outcome. Three visits and still couldn't get it right. Full of excuses. Strong advice from my experience - buyer beware! Don't go there!

    Photos
    Royals Hair & Beauty - Copper band visible (sitting under cover), dark roots and blonde starts way down on head.  Three visits.  Over $1,000 last two visits alone.

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    Copper band visible (sitting under cover), dark roots and blonde starts way down on head. Three visits. Over $1,000 last two visits alone.

    Total Eclipse Hair Studio - hair - Updated May 2026

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