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    Total Access Urgent Care

    2.8 (28 reviews)
    Open 8:00 am - 8:00 pm

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    6 months ago

    Great experience, did the check in ahead only waited 20 minutes to go back. I got medicine for sinus infection.

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    11 months ago

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    2 years ago

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    2 years ago

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    Annika H.

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    1 year ago

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    Annika H.

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    5 years ago

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    Annika H.

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    3 years ago

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    2 years ago

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    3 years ago

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    Annika H.

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    2 years ago

    Excellent care, clean facility, attentive staff, TV in room while waiting, super caring staff from the front to the back. 10 out 10.

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    3 years ago

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    4 years ago

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    6 years ago

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    Total Access Urgent Care - St. Louis Hills - TAUC Check-in desk.

    Total Access Urgent Care - St. Louis Hills

    4.4(178 reviews)
    2.6 miSaint Louis Hills

    From my initial phone call to see if they accepted my insurance to the nurses, the doctors and the…read morekind woman who talked me through the CT scan this urgent care center is AMAZING! The best customer service, not just from an urgent care center, but of any service I've received lately. They were all so kind, patient and always asked if I had any questions. Nothing felt rushed at all. I felt heard and that my care really mattered to them. I'm extremely claustrophobic and anxious of small spaces so they showed me the room where I'd get the CT scan and the woman who did the actual scan was nothing short an angel for me! She eased my worrying mind. I honestly hate seeing the doctor so it took a lot for me to come (and find out I had a fractured rib) but if I ever find myself in this situation again I will come back with no hesitation! Thank you to this entire staff!

    TAUC used to be the best Urgent Care in town, been using since day one. That is no longer the case…read more Front desk staff are no longer friendly; the location I'm at today has a broken front door and they are depending on waiting patients to let people in. The front desk is not offering privacy but rather talking loudly across the waiting room (possibly a HIPAA violation?). The place smells and it's far too dirty to be considered safe for patient care. We are staying today but after all these years will NEVER come back again.

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    Total Access Urgent Care - St. Louis Hills
    Total Access Urgent Care - St. Louis Hills
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    Total Access Urgent Care - Oakville - Total Access Urgent Care - Oakville

    Total Access Urgent Care - Oakville

    3.8(13 reviews)
    4.8 mi

    I used to love this place. There is one provider who I still love, but when my kids or I don't get…read moreto see her, it's marginal at best. My last visit, however was horrendous. I have an MRI confirmed labral tear plus impingement in my hip. I also have hypermobile Ehlers-Danlos Syndrome, among other things, which makes my joints unstable and pop out of place, plus puts me at a much greater risk for injury. While trying to step on the leg with the labral tear, the leg collapsed, causing my hip to sublux, my knee collapsed and jerked sideways with my kneecap shifting one way and my femor going the other. It hurt like hell and both joints swelled and became discolored. I tried to nurse it at home because females with pain, especially chronic pain are treated like sh*t at ERs and UCs. Even with taking the Norco I already had at home, the pain got worse so I couldn't sleep or walk and I had a big flare up of migraine and occipital neuralgia. I was in so much pain from all of these things, so I finally decided to go to TAUC because I knew they could do imaging to check for worsened/additional injuries, and knowing I had an MRI confirmed tear in my hip labrum (among other issues) so they couldn't try to tell me there was nothing wrong. I was mistaken. Dr. DeLucia was hostile the minute he walked into the room, asking "Why are you here? What do you expect me to do? I'm not giving you any meds." I calmly explained that I had a tear in my left hip and that I was concerned that I worsened the existing injury and also injured my knee. I explained that I even took the Norco that I had at home, but when it didn't help like it normally did, it made me wondered if I caused further injury. I tried to pull up the MRI report confirming the labral tear and he said, "I don't need to see it, it doesn't matter." He walked over, sharply jerked my hip & knee back and forth and the pain was so severe that I shrieked and tried to jump off the table to get away. He said, "Other than the pain you claim you have, there is nothing that indicates any issue." He ordered zero imaging to back that claim up, didn't even raise my pant leg to see the swelling and discoloration. He asked why I didn't just go to my PCP (It was the weekend) he challenged my allergy to steroids that was diagnosed by my Dr after anaphylactic symptoms, plus they are contraindicated in patients who have my health issues, and told me that "if I thought I really had pain I should see a pain management dr. When I told him that I DID have a pain management Dr, he goes, "Oh yeah? Who?" and after I told him the name, he says, "Hmmm, that's funny that I have never heard of him." He walked out saying there was nothing he could do for me. And the biggest problem was when he flat out lied in my chart and said, "Patient asked for Norco by name." I absolutely did NOT, I told him multiple times that I had it at home and had been taking it at home and only came in because it was less effective than usual, making me wonder if I had worsened my existing hip injury as well as causing new injury to my knee. Dr. DeLucia was hostile, careless, spiteful, and FLAT OUT LIED in my chart. Honestly, he's lucky that a bad review is the only action I decided to take after that visit.

    Billing issues were resolved in a timely and reasonable manner. We are a repeat and valued…read morecustomer of Total Access Urgent Care.

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    Total Access Urgent Care - Oakville
    Total Access Urgent Care - Oakville
    Total Access Urgent Care - Oakville

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    St Louis Medical Professionals LLC

    St Louis Medical Professionals LLC

    3.3(12 reviews)
    2.7 mi

    Walk in for a prescription refill. Receptionist seemed to have a problem with African American…read more There were only two people both seem while we wanted to be registered in. No eye contact when communicating and the lack of urgency for our situation. All the while Dr. was pacing back and forth as if he was busy. The lack of compassion and bed side manners. Go only if you like the ignorance of our non professional know it all youth of today.

    This review is specifically for the urgent care service I received on the 30th of March. Having…read morenever been to an urgent care, I can't really compare my experience to anything but I've also heard of co-worker's and friend's experiences in an urgent care situation that sounded way better than my experience here. Being fairly sick and not wanting to drive to Clayton/Richmond Heights area to see my primary care physician, I decided to drive myself to this facility which is only 1.6 miles from home. I came in and was immediately greeted by the woman at the front desk who then asked me what I needed. I told her I've had this cough for a while and I started having a fever 2 nights in a row and wanted to see someone about it. She asked me for my insurance card and an ID then called someone from the back to take my information. From the sound of it, the other woman who was in the back when I came in was training and needed some practice. When you come in, they have a sign that asks you wear a mask if you have a cough. They have a box full of it sitting on the check-in desk so I took one and put it on while I waited for them to check me in. Granted, the woman was still training, it still took a good half an hour to put in all my information and honestly, I didn't like how she asked me some confidential information openly instead of just handing me the paperwork or their ipad to answer these questions. She did hand me the ipad to do 1 medical history page but she openly asked other confidential information. There was no one else in the waiting room for most of my check-in time, however, I still don't think they should ask you some medical history questions openly like they did with me. In fact, one guy came in while I was telling her about my "surgery" which was kind of uncomfortable since I had to tell her what it was instead of just writing it down or typing it into the ipad while another person (who isn't an office personnel or related to me) was within a good hearing distance. Finally, I was made to wait in the exam room. Not a minute later, someone came in to take my vitals. She asked about the medications listed to confirm they were correct and the left the room. About 10 minutes later, she opened the door and asked me loudly if I was currently on a certain medication and left once more. I waited about 45 minutes from the time they took my vitals to when the doctor walked in to the exam room. He asked some questions, did his checks and left... Came back not 3 minutes later to give me some printouts of the services rendered along with the list of prescription. They had called it in to the pharmacy already which was nice. Overall, if I had to go to urgent care again I am more inclined to driving to Kirkwood instead and trying my luck over there. It's been over a week since my visit and my cough did improve and no more fever but I was just not that impressed with this medical facility. The place was clean enough but they could use some training on handling confidential information and patient's medical history.

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    St Louis Medical Professionals LLC

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    Total Access Urgent Care - urgent_care - Updated May 2026

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