Purchased my sons furniture from here last year (2011), a Broyhill set. It was a few days late, no…read morebig deal as I was still painting his room. This year we purchased my daughters set, a Legacy Classic set. We were approved for financing for 12 months no interest. They said the set would take about 2 1/2 weeks, which today is that day. I called and they said it hadn't arrived and would call the manufacturer and call me back.
Now, I know this stuff is shipped from the Carolina's, so I'm not holding them to the exact day. However, I should be kept in the loop. Now, the part that's the kicker: I found the exact set and Raymour & Flaniggan. They wanted $800 MORE for the same set. I'm not going into a review of R&F, however, that's ridiculous. After getting my price from Michael, I told him he was $800 cheaper and he stated certain pieces he carries he can sell less the R&F, and some pieces he sells higher, depends on how often he does business with them. Makes sense and that's fair. I'm glad we chose to go here again. How could you be upset at saving $800.00?
If anything changes with me not being in the loop of the delivery date, I will re-post.
**Update 2/23/13***
Called on Thur, 2/14 for an update. Was told the manufacturer was out of stock on a few items (really?) and it wouldn't be shipping until 2/15 or 2/19 because of the holiday, and should be here by 2/22 the latest. Here we are, 2/23 and was not told it wouldn't be here until late next week. This happened when we ordered my sons furniture and the MAIN reason I went back is because he was $800 cheaper and I'd rather spend my money at a mom & pop business.
**Update 2/27/13**
Received the bedroom set today and couldn't be happier. My daughter LOVES her big girl bed. The pieces all arrived with no damage and assembled on site by the delivery men. We couldn't be happier with the product.
**Update 3/7/13**
Received a pleasant phone call today from Michael (the owner) regarding my review on Yelp. He wanted to know about my experience after reading this review. I explained to him my gripe with the order was mainly with the shipping/delivery date. He kindly explained to me that they have really no control over when the manufacturer ships the merchandise and the date provided is just an estimate. I proceeded to explain that I was aware of this but that my issue was no follow up phone call about the expected delay. He agreed and stated he understood my opinion. I stated to him that at the end of the day, my wife and I were extremely happy with the price and the furniture itself. I informed him I would definitely come back in the future. The whole phone call lasted approximately 15 minutes.
So, with that said, I decided to edit my review for the following reasons:
-I get the whole delay thing. Even though this was MY order and I was waiting on the delivery, I get the business aspect where they probably have dozens of orders going on simultaneously. To call vendors each day on the whereabouts of merchandise is probably next to impossible.
-The fact that Michael took the time to call me about this review tells me a few things:
He cares about his business. Two, he takes the time to investigate what others are reviewing about his business. Three, he cares enough to call a reviewer to make things right and better any future experiences.
Overall, I believe this reaction is what this site is all about. I wish more merchants reviewed this site and took action they way Michael did. A very positive experience and again, I would definitely go back. For that, I am adding an additional star.