Will not answer the phone or return calls under any circumstance. Have had work orders in for 6…read moremonths and they don't get completed and in most cases I don't even get a message from a technician on their app. Don't rent from her if you can help it!

You will have to FIGHT for your deposit back from this company. There is no communication between…read moreanyone & they are a group of crooks. Anne Owen's bought my apartment during my lease and it couldn't have gone worse. They tried to say they could keep my deposit because certain rights get transferred to them when the lease is transferred, but could not provide any proof or even given us a copy of a lease under them. They covered our utilities and trash, but multiple times they were turn off or trash cans taken (assuming they don't pay the bill). They did not respond to any maintenance requests, let the grass grow to my knees and tried to deny my deposit back simply because I didn't give thirty days notice that I was vacating the property. I gave a 55 days notice. They have no clue what's going on with any of their properties and couldn't care less. Their properties are poorly marinated and overpriced. If I could give 0 stars I would.

Our agent that we used was, Betsy Powell! If you are a first time home buyer, or just looking for a…read morenew home then I highly recommend using Betsy. Her knowledge of the Lexington area paired with her expertise of the process was unmatched. We were first time home buyers and Betsy took the time to review the entire process with us before we started looking, so we knew exactly what to expect while we were looking and if we decided to make an offer on a home. We ended up putting in an offer on the third home we looked at, Betsy guided us through the process of making an offer and made recommendations that landed us our first home!! After all that was settled, Betsy had list of people to call for different things that were ready to go. I just had to call and get estimates (such a relief!). At the inspection, Betsy was there with us to go over anything and help us ask the right questions. Throughout the entire process, Betsy was there to answer any questions (and I had a lot) and relieve any stress that I had. She was very responsive and responded in a timely manner. We did a final walk through of the home together and noticed something that wasn't there before, Betsy handled it ASAP and it was fixed before we closed! All in all, she was excellent to work with and I will use her if we ever decide to leave this house! Buying a home during a pandemic was stressful on its own, but Betsy made it as stress free and easy on us as possible.

Nick helped me find the perfect house for me. He has an outstanding list of home maintenance…read morecontractors who can handle any project. Nick worked with my banker, insurance, and closing agents to take care of the important details. He goes the extra mile, including removing a dead snake wrapped around the front door, to keep contract and closing on track, on time!! He is a hometown hero!!!

I'm 28 years old and have lived in more apartments than I can count on 2 hands, but after all this…read moretime I was destined to find Urbanize where I could live my life in such a wonderful community with some of the greatest neighbor friends you'll ever meet in your life. The atmosphere of the homes are young and modern with an eclectic vibe, but AFFORDABLE! Lana McKinney, Urbanize's very own superstar property manager is the person I imagine when someone says terms like "Kind" and "Dedicated." Lana and her team make everything an absolute breeze and worry-free. If you want a home amongst a diverse, loving, and generous company and community. Look no further because Urbanize Ltd will welcome you with open arms, a beautiful new plant, and cupcakes upon move-in day!

Urbanize took over our 4 plex building along with Pulliam Reality. It has been a nightmare. We…read morehad 8 months to decide whether to stay or go. We knew the rent would be raised but never told until the last month. The rent was raised over $500 mnth. plus pay water and sewage. We had 30 days to apply for help or find a place pay deposit, etc. No washer or dryer outlets, no laundry facilities. Yards, weeds not being kept up here. Mulch was poured out with no under covering. Guess they are on strike til the money comes in. All we could do is request a judge to arbitrate and make a decision

DO NOT RENT FROM THEM!! My mom had a COCKROACH INFESTATION at one of their properties when she…read moremoved in, and they did NOTHING about it, they came to "spray" rarely and it did absolutely nothing and they only got worse, they were only in the kitchen!!! WORST Management absolutely disgusting.

I'm coming up the end of my lease and I could seriously say this is by far the best experience I've…read morehad with a company I've rented from. Anything I've had issues with, they have communicated thoroughly and their hospitality is more than I could ask for! High recommend

We worked with Greg Wood and staff throughout the process of purchasing our home in Winchester, KY…read more We found him to be an excellent communicator, keeping us informed and up to date at all times. He is very professional, reliable and thorough. From seeing the home to the closing, Greg offered his support and knowledge. We will definitely use him again if we require a realtor's service in the future.

Please Note that Freedom Realty and Property Management has been relocated to 624 W. Lexington…read moreAvenue. Voted the Best Real Estate Agency 2013/2014/2015 in Clark County!

I personally don't recommend. The costumer service was good. However, I think their application…read moreprocess could use some improvements.

Still a single star. While - I will admit that they gave me my full security deposit back - it's…read morelikely because they realized I didn't give them the full scope of my financials, knew my rights, and had the capability of paying for representation and representing myself in court - and I let them know that. That might not be the case, but I don't know what to make of the interactions and actions of owner management other than finding them predatory towards low income individuals. They treat them like trash - at least the ones in my building. When I moved in, there was a missing cover for the bathroom exhaust fan, a shower head that didnt spray - think a sad trickle - no stopper for the bathtub.... I was unable to use the bathroom to clean myself until I went and got my own shower head. On move in it had been promised they would fix it - and after a week. Well. I solved my own problem. When I opened the door, the carpet would rip out from underneath, water was leaking in from outside through exterior walls and making trickle marks down the freshly painted walls. When I told them about this - no mold investigation was done. They just repainted the walls. The windows are not calked, so moisture, and weather temperature extremes leak in, you have to know a trick to open the windows, for about a month after I moved in I thought they just didn't open. For a unit that is grandfathered in on egress requirements (meaning for most rental properties you need to have two ways in and out of your unit, your window could count, but you have to quickly and easily be able to open them for emergency evacuation) - the bedroom windows were not it - they did not open easily - so pretty sure this whole building is in violation of fire code. The AC unit in my unit is circa 1996. (AC units have a typical life cycle of 15-20 years... this one is almost 30) They will ask you to replace the filters, which seems like an easy task - until you get super grossed out about the air quality in your unit because the filter get FILTHY within a week of replacing it. When it stopped working (I mean it's ANCIENT) they suggested it was because of the filters. After waiting an additional week in the summer with my fancy new filter I let them know it was likely the split system in the unit and guess what? It was the condenser outside! Look at that not my fault - but they sure assumed it was. There is an open-air drug market in the parking lot, and potentially other units with the number of folks that DO NOT live here that come up stairs for 15 minutes and leave - sometimes falling asleep in the parking lot. - yes - I did let them know about it - but I am pretty sure they want Crack heads in their units, because they are easier to sue and less likely to stand up for themselves. It is against their company policy for you to be present at final walk. They will require you to get your carpet professionally cleaned they want a receipt from your professional cleaner "So they know you didn't just do it yourself" I guess they assume you don't know how to clean. Only explanation I have for that. I called and got their stairs investigated after MULTIPLE people in my building warned me about them the day after I moved in. They did not pass and this unit was dinged with a building code violation and it took them until their deadline to get it fixed. There are likely other building code violations at this Donabrook address. I do have concerns of the safety and structural stability of the rental apartments in the Donabrook building. Ceilings were caving in all over the building earlier this year, a crack formed on mine, and the floor was sinking... but by my move out - it hadn't fallen through. Between these Building code Violations, willful neglect of their community facilities, cost cutting on any maintenance issues, ZERO pest control policies other than blaming the new tenant when they notice, and blatant lying by Owner Management, I would offer zero stars. If this is the only thing you read and you are determined to rent from them. Take A Video - bring a witness, and note EVERYTHING that you think they might ding you with at the opening walk. They will take your security deposit if you back out of application, (that lease is a trash fire and questionable to put it lightly) repeat process at move out. I want to briefly mention The Wanger and the blog that I shared with other tenants at Donabrook where he openly referred to low income housing potentials as "toothless" (I have screenshots of Michael's MySpace Blog- so go ahead and challenge me on this) If they feel like you are too poor or stupid to stand up for yourself they will lease you an apartment and sue you later.

Could not have been any better in helping us find a new rental home. Everyone was so nice to work…read morewith and we helped find the perfect home for our family. Grace B

Excellent company. Everything & everyone is top notch. Owner, staff, maintenance, etc.read more