My house is a 4 bedroom 2 bath. One bedroom is literally empty (future nursery), and the other is a guestroom that almost never gets used (read: clean). My house needed a deep cleaning (which to me means ceiling fans to baseboards), and I wanted the windows cleaned. We told the owner not to do picture frames or the basement. He quoted my husband $180 (plus 10 bucks tax, mind you.)
There is NO WAY we got $180 worth of work done. The windows were not even touched. There are very obvious water stains right above the sink where I water plants on the windowsill. The ceiling fan in the kitchen is filthy, like they sucked the dust off with a vacuum attachment but didn't wipe the blades off.
These are the kind of nitty-gritty details that made me hire a service. It's things I don't want to have to do myself.
When my husband told the owner the windows weren't done, his excuse was that windows are a whole extra service, and that included in the $180 would be a "spot clean" of the windows. First, this was NOT explained during the pre-service walkthrough. We specifically asked for window cleaning! Second, who ever heard of "spot-cleaning" windows? Third, even if we'd agreed to that idea, there are OBVIOUS water stains.
I'm leaving a one-star review because this situation is very black and white to me. Either $180 saves me from having to spend my off-time cleaning my house, or it doesn't. And it didn't.
Sad, because there aren't very many cleaning services in the OV. And I guess Top Notch knows that. read more