We moved into a home with a beautiful stone fireplace and chimney, but the previous owners told us…read moreit hadn't been used in 20 years. We knew we needed to get it checked out but moving to a new area makes is so hard to find reliable companies to do practically anything. I sent out a barrage of emails to a number of companies that served our area and one response jump out. They responded to my inquiry within just a few hours and were able to get me scheduled for a inspection within a few weeks. I'm sure autumn is a very busy time and my guess is they had a tech coming to the area without a full docket for the day. They have a very clear process, prompt communication, and a very professional approach. On the right day I got a call from the tech that he would be on site within 30 minutes, which was well within the expected window. When he arrived we chatted a bit and, once he got suited up, he jumped into the work and wasn't hesitant to get in there, clear the cobwebs, check some items in our basement, etc., Very thorough and he was able to provide me a good status of my chimney, options for the wood burning insert I had asked about, and a clear, documented, process for how I can get there plus what to do to make sure this chimney will last another 150 years. I was impressed. They are a professional organization, serving a very large area, and not the least expensive option. But, that's not to say they wouldn't be the best value. The technician onsite was very knowledgeable but wasn't shy about contacting his team for further input. All signs of a healthy, stable, company. No pressure. No hard sell. No forced timelines. Just great info, patience, and a real dedication to keeping things tidy! Great visit and a company I would use again for sure!

Employee from here nearly caused a massive accident today on my drive to work (9/24 8am). Cut off…read morethe car in front of me along with the 2 behind me so quick that they spilled items from the back of the work truck all over the road before taking off. We all slammed on our breaks to a complete stop. Car behind me had to come up on my side to avoid slamming into me. I've seen wrecks in front of this place before, I'm assuming this is how they happen. These people should not be out driving around let alone working on people's houses. I will make it a personal mission to dissuade anyone from doing business with these dangerous fools. The driver in question is lucky I was on the way to work, all I'm going to say.

Mason and Phyllis are very nice people, but they don't seem to be at all knowledgeable about…read morechimney maintenance and sealing. I had them out around 5 or so years ago to seal the crown of my chimney. Not knowing anything about it at the time of course, and based on their reviews, I fully trusted them as to what material should be applied for that purpose. Mason applied several tubes of Alex Plus caulk to the chimney crown. I was a little surprised they would use caulk, but then they were the "experts" right? They said this stuff will last 40 years, no problem! Your chimney is now fully sealed and protected! A few days ago I went up to inspect the chimney crown. Not an ounce of that caulk remains. Nada. Nothing. It's all gone. We're right back down to naked concrete again. And who knows how long it's been like that. So I called the Alex Plus manufacturer, and they said you should NEVER use Alex Plus for that purpose! Spoke to a chimney sweep, who said you should only use elastomeric sealants specifically made for chimney crowns. He was surprised any 'professional' would do something like that. Obviously, they didn't know what they were doing. Or what kind of sealant really should have been used. But they were nice. So $300 down the drain. Don't make the same mistake I made. Find somebody else.

We didn't actually use their service since they had since moved outside of our area, but my review…read moreis about their response. Even knowing that we'd never be an actual customer, they gave very detailed responses and advice. I have seldom ever encountered such service! If they are ever able to service our area in the future, I wouldn't hesitate to give them my business.

I started using Black Magic about thirty-five years ago, when Sam Tucker was working all alone. He…read morealways did a complete job, leaving the place spotless. Moreover, he gave a succinct written explanation of everything he had done and what we should watch for in coming years, occasionally suggesting changes in the way we used the stoves. Now Sam's son Nathan has taken over -- getting up on the roof is for younger folks -- and carried on the professionalism learned from his father.

We don't normally post reviews but I want to add our happy experience with Black Magic Chimney…read moreSweeps. They came recommended by the people who sold us our new wood stove. Nate came to clean out our flues. He spent a long time here both inside and on the roof. He checked the chimneys and told us which fireplaces needed cleaning and which ones could wait. Nate meticulously cleaned our wood stove and flue including wiping the stove down on the outside without being asked. He explained things and didn't recommend more than was needed. It was a real professional job.

Truly excellent customer service. Came to do a level II inspection for me as the buyer of a house…read more I had an inspection deadline and he was able to be there within a day's notice. Thorough inspection and saved me on some major issues with the chimney I would not have been aware of. Highly recommend.

I had Richard conduct a chimney cleaning and inspection on a home I was selling. He did a good job…read morein a timely manner. Because of this I hired him to come to my new house and clean the chimney prior to having a new wood stove installed. I guess I have a difficult chimney to clean as he refused to do any work on it and gave me an attitude for making him drive 35 minutes to come to my home.

Hired this firm to do an "inspection." He spent less than 10 minutes at my house. Never got up on a…read moreladder. Spent 3 minutes in the basement and charged $125! What a rip-off! I had someone inspect AND SERVICE my furnace--took an hour and they only charged $90! Try someone else for your chimney work. I question their ethics and competence.

They were on time and finished our job quickly and accurately. They were courteous and friendly…read more Reconnected!

KP and his crew just finished repairing and installing a stainless steel liner in my chimney this…read moreafternoon. The previous chimney was cinderblock with a skim coat surface which retained moisture, resulting in deterioration of the cinderblocks. They were courteous, professional, cleaned up nicely and took precautions not to damage my standing seam roof. I am very pleased with the work they did and the appearance of the final project - even spray painting the stove pipe inside our home. Kudos for a job well done, Stewart

We found financing through Efficiency Vermont, and It's honestly the best investment I've ever…read moremade. Our situation was pretty complicated with this very old house, but they did it with precision and wow was that improvisational planning perfection. I started the fire and our Nest thermostat went from 60 to 72 in a half hour with two logs. I also purchased a large brass EcoFan which is a kinetic fan (no electricity, just heat from the stove) for $180. My young boy and I have been suffering with sweaters, blankets and heat blankets for three years and wow, game changer. Off.the.grid.

Looking for lousy service, terrible communication and a rotten attitude? You've come to the right…read moreplace! I ordered a propane fireplace insert four months ago, and it was finally installed last week. it wasn't due to Covid or supply chain issues, it was their lack of organization. Steve and Peter, the owners, do not communicate with each other, and everything is always someone else's fault. I wrote to them a total of 9 times to coordinate hookup. They told me I was lucky they didn't cancel the order. What business penalizes and threatens their customers when they attempt to pick up goods they have ordered and paid for? take your business to Blazing Design. Any money you save here will simply result in an unprofessional manner and cost you time and aggravation.