Refills are often withheld unless an appointment for a checkup is scheduled. During a six-month…read moreperiod, there were no follow-up phone calls to assess patient status and minimal outreach overall. This pattern seems to recur specifically at the time of refill requests, creating pressure to book an appointment in order to receive medication. The communication through the Healow app has also been disappointing; responses from staff have been unprofessional and unhelpful. Overall, the level of service has been very POOR. The front desk staff are awful, Stephanie in particular. Called 5 times and was hung up on all 5.. again a doctors office with no customer service is not a good one I have worked in healthcare for nearly 20 years and have never experienced patient care handled in this manner. I would encourage prospective patients to be aware of these issues before choosing this practice. And last but not least if you disagree with them, they delete you off the Healow app with MY patient records and cut access to your medications..

Avoid this facility! You make an appointment to see the DOCTOR, pay to see the DOCTOR, call confirm…read moreyou will be seen by the DOCTOR, and end up with a nurse every single time. Never able to fully address your concerns, leave messages for the the doctor or his assistant to call you back and nothing. They treat you like a ping-pong ball. HORRIBLE service by all especially their receptionists!

I have been a part of this group for well over 15 years now with zero complaints. When I became…read morepregnant with my first, and sadly miscarried, Dr.Miranda treated me with respect and empathy. Thankfully, I became pregnant again quite quickly and proceeded to be in their care until 24 weeks with Dr.Rodriguez. She is truly a wonderful woman and knowledgable doctor. Unfortunately, I transferred care due to their strict "No Doula" and "No Hypnobirthing" policy. When I asked my doctor about it, she said "dont waste your money" and "many of the L&D nurses at south miami are doulas" (not true). Per ACOG (American College of Obstetritian & Gynecology) "Evidence suggests that, in addition to regular nursing care, continuous one-to-one emotional support provided by support personnel, such as a doula, is associated with improved outcomes for women in labor". Hypnobirthing is also a proven pain management technique. So why do they have this policy? My guess is liability purposes. ("https://www.acog.org/clinical/clinical-guidance/committee-opinion/articles/2019/02/approaches-to-limit-intervention-during-labor-and-birth) This "no doula" policy, coupled with the fact that South Miami has an astronomically high c-section rate, were all red flags for me. I absolutely do not want a C-Section. So if you're preggers and looking to avoid the "Cascade of interventions" that come with labor, I would proceed with caution. Not to say it's not possible, but there are already policies at South Miami OBGYN that protect the medical group while also stripping the mother of options for their birth experience. Worth noting that when I transferred care to a different doctor I got a call from this office to the tune of "just to let you know, if it doesnt work out with the new doctor you can't come back to us for care". 5 star group for regular OB Care 3-4 Stars for pregnancy support

Extremely disappointing and unprofessional valet serviceI have been coming to this medical office…read moreregularly, and unfortunately, my experience with the valet service has been extremely disappointing. This is not simply a matter of the valet being "distant" or having a bad attitude. There is a very noticeable difference in the way I am treated depending on the vehicle I arrive in.When I come by myself in my regular car, the valet has told me, "You have to park your car yourself." On another occasion, when the valet area was very busy and there were many cars, he told me, "I'm going to do you a favor and park it for you today because we are full." A valet service is a paid service. Parking my car is not a "favor" being done for me.What makes this situation even more obvious is what happens when I arrive with my husband in his newer sports car. Even when there are empty spaces available, we are suddenly told that only the valet attendants are allowed to park that particular car. The attitude and willingness to provide the service completely change. It is very hard not to notice that the difference seems to be based on the fact that the car is newer, modern, and a sports car.I have also had an upsetting experience involving my mother, who was not treated with the basic courtesy and respect that any customer should receive. This is especially disappointing at a medical facility, where patients and their family members should be treated with patience and professionalism.I want to be very clear: I am not asking for special treatment. I am asking for the service I am paying for. If valet parking is offered and customers are paying for it, customers should not be made to feel as though parking their vehicle is a favor. There are usually two attendants working there -- one younger gentleman who is darker-skinned and another gentleman who appears to be somewhat older. I am mentioning this so management can identify the employees involved and actually look into what is happening at this location.I strongly believe the owner or management of Best NRG Parking Services Inc. should be aware of how their employees are representing the company. This type of behavior reflects very poorly on the business and can absolutely cost the company customers.Management should seriously look into how customers are being treated at this location. Everyone paying for valet service deserves the same respect and the same service, regardless of what they drive.

The doctor is the worst doctor I have ever had. I don't know how can he treat his patient in such a…read morebad way. He is yelling at me when I just started to talk for few words. I should have trusted the google review. Will never return again.

This place is a complete scam. I scheduled an appointment for an allergy test, but I never received…read morethe full test and never even saw a doctor. Despite having excellent insurance and paying the required copay, I was hit with an unexpected $1,000 bill months later. When I tried to dispute the charge, they responded by filing a civil suit against me. This all happened for a simple allergy test that should have been covered by insurance--it makes no sense at all.

We have been seeing Dr Roca and staff since 2003, my dearest wife had a huge problem with Arthritis…read moreand a few other ailments. He was highly recommended by a great Dr from Baptist Hospital in 2003. Dr Roca & Staff have always given us an excellent outstanding service with the greatest of efficiency & professionalism. We have always found Dr Roca & Staff up until a few days ago, to be extremely courteous, caring, kind, helpful and thoughtful with the greatest of empathy. Dr Roca and Staff are an excellent outstanding team who have saved my wife from many ailments, we can highly recommend them. We both are extremely happy with their services and we wish them an abundance of Blessings from our Mighty " GOD" in Heaven.

Dr Roca is kind and has years of experience. He and his staff are wonderful and take time to…read morelisten to each patient.

I have been going to Prime Care for over 20 years and have been extremely pleased with the senior…read moreand junior Dr. Rosens, they are both attentive and caring doctors. I (and my husband) have had excellent care and when we have emailed them always had an answer that day or the next day. Could not be more pleased with all the doctors and staff there, highly recommend. Unless there is an emergency we have never had to wait more then 15 minutes or so.

Unprepared staff- met with them 3 times and the 2nd and 3rd time was as if I was talking to a new…read moreperson even though I met with the same one. Did not bother to review my file before the 2nd and 3rd time wich was very dissapointing and because I felt well today the episode I had a couple of months ago, that landed me at the urgent care, was nothing. It was a complete waste of time.

I was a patient mostly in the Tavernier office, which I have reviewed with 5 stars. This is for the…read moreMiami office. Absolutely horrible. No parking. I was 45 minutes late to my appointment because there was NO PARKING AT ALL. I literally had to sit in the middle of the parking lot just waiting for someone else to leave. After driving 1.5 hours from the Florida Keys. The staff was ok. Nothing special. They kept opening the door widely while I was naked on the table, just covered by a piece of paper... this made me uncomfortable. The doctor was not personable or friendly. Even though I was late to my appointment, I still had to wait another 40 minutes because they were that backed up. And I swore I would never use this office again if I need a special procedure. Now they are leaving all their Keys Women in a lurch as they are SUDDENLY closing the Tavernier office, with ZERO NOTICE. (I'm here now and no one has mentioned that they'll be shut down on Friday permanently.) I highly recommend avoiding this disaster.

Finding a new doctor is never easy so of course, I turned to Yelp. I knew I wanted to try to have a…read morebaby and didn't want to do it with my previous gynecologist. After meeting Dr. Perez, I felt confident that this would be a good choice for me! Since it's a practice of three doctors (Lievano, Perez, and Collado), you meet with them all throughout your pregnancy, but can schedule appointments with just one for regular care like annual exams. I liked that they're super close to Baptist Hospital which ended up being a great hospital for my delivery. Speaking of, the thing about a practice is that you never know which doctor will be on call so it's best not to have your heart set on having a certain doctor there when you go into labor. On the weekends, they rotate with another practice entirely which I didn't learn until later, and it was a bit scary to know I may have a doctor I've never even met. Dr. Collado ended up being there when the time came and I'm SO happy and thankful! She was awesome the entire time, saved me from having an emergency C-Section, cooperated with my doula, and stayed at the hospital the entire night while we waited for my baby to arrive (and was there early the next morning!). I loved having her so much, I was set on keeping her as my main doctor moving forward. Unfortunately I moved, but would definitely encourage others to make an appointment with her if you're looking for a new gyno. Given how often I had to go there during my pregnancy, I'd say that wait times weren't bad on average, but there were a couple of times that were long, usually when a doctor was unexpectedly out. The nurses were always super kind though and great at taking blood. The ultrasound tech was also nice, and the back office was usually pretty good about helping me with billing issues, insurance, etc. Overall, I'm pleased with my experience. Pregnancy and birth can be super vulnerable and a bit nerve wracking, but I'd trust this team to do it again if I was in Miami.

I had an incredible experience over the phone with Brian Bejarano. He truly went above and beyond…read moreand made sure to take all the appropriate steps to help me through a life-altering situation. Brian was patient, professional, and extremely thorough. He didn't brush me off or rush the call -- he listened, stayed committed to finding a solution, and made sure everything was handled correctly. His support made a stressful situation feel manageable, and I'm genuinely grateful for the care and accountability he showed. Thank you again, Brian. Employees like you make a real difference

Clinic is clean. the service was excellent before, since it changed staff and ownership the service…read moreis horrible. making appointments call drops and leave messages never get a call back. pay out of pocket they got great prices but the phone service really sucks. I am so unhappy with the new service they have. This place now provides aesthetic services and the health side is being overlook. Its time to look for a new place.

Amazing Care and Attention! I brought my mother in for her…read moresevere lower back pain, and I was also treated for my shoulder pain. We had an outstanding experience from start to finish. Dr. Rosselli and Dr. Perez were both exceptional. They are board-certified specialists who are knowledgeable, professional, and took the time to explain our treatment plans. Their expertise gave us great confidence that we were in excellent hands. One of the biggest advantages is that they offer physical therapy right in the office, and they began managing our pain immediately. Victor, the technician, was fantastic. He performed my mother's shockwave therapy, explained every step of the process.

Great place for quick service. Sam & Victor were very professional and efficient. The Facility was…read moreclean and Welcoming.